Quick Facts About Tina's Nail Spa
Strengths:
1. Quality Services: Many customers commented on the great job done by the nail technicians. They praised the pedicures, gel manicures, and acrylic nails, indicating that the salon is capable of providing high-quality services.
2. Availability: Despite being busy, the salon was able to accommodate customers without appointments. This flexibility shows that Tina's Nail Spa can handle a high volume of customers and still provide satisfactory service.
3. Convenient Location: The salon's proximity to other businesses, such as the adjacent salon, makes it convenient for customers who may want to visit multiple establishments in a short period.
Weaknesses:
1. Poor Communication: Several customers mentioned instances where the salon failed to understand or fulfill their specific requests. One customer was charged for a full pedicure despite requesting a gel polish removal only. Another customer waited for a long time without any communication or acknowledgment from the staff. These instances suggest a lack of effective communication within the salon.
2. Time Management: A couple of customers complained about experiencing delays or having their time wasted. One customer had to wait for 20 minutes, only to be told that there was no availability for their appointment. These incidents indicate a potential issue with time management and scheduling within the salon.
3. Inconsistent Customer Service: While some customers praised the friendly staff, others had negative experiences. One customer mentioned a nail technician yelling at them and being aggressive towards other workers. Inconsistent customer service can lead to a negative overall experience and may deter repeat business.
4. Lack of Customer Priority: One customer expressed disappointment when they were not given priority treatment, despite having an important engagement. They felt ignored and left the salon without receiving any service. This incident suggests that the salon may not always prioritize customers appropriately, resulting in dissatisfaction.
5. Pricing Issues: One customer mentioned being charged an unexpected amount for a service they did not fully receive. This indicates potential pricing issues or a lack of transparency in communicating service and associated charges.
In summary, Tina's Nail Spa has strengths in providing quality services, accommodating customers without appointments, and being conveniently located. However, the salon faces weaknesses in communication, time management, inconsistent customer service, lack of customer priority, and potential pricing issues. Addressing these weaknesses can help improve the overall customer experience and satisfaction at the salon.
Best TL Reviews
I had months old gel polish left on one foot. I came in since I had an appt at the salon next door prior and asked if they had any time to do a quick gel removal on one foot. When they started to do a full pedicure I said I did not have time to stay for whole service and they charged me 32.40 for this service. I did not have time to argue since I had a plane to catch in an hour. But there was a reason I told them I could only stay for a polish removal when I came in. They had one customer in the entire salon when I entered. I will never ever come back here.
I had months old gel polish left on one foot. I came in since I had an appt at the salon next door prior and asked if they had any time to do a quick gel removal on one foot. When they started to do a full pedicure I said I did not have time to stay for whole service and they charged me 32.40 for this service. I will never ever come back here. Also to note there was only one other customer being served at the time and the time I spent in there was less than 15 minutes.
Le did a fantastic job with my pedicure! My acrylic nails look great, too. I highly recommend this salon.
They did a great job. The salon was very busy the day before Easter. But they were able to fit me in without an appointment. I got a gel manicure and it looks perfect!
Omg omg!! Love this place drove 45 min for this place so worth it! Christina is the most amazing nail tech I have ever had!
my sisters called them and asked if they were able to take care of my nails for my engagement they said yes and for me to come in. walking in there were 3 woman waiting who all got served i was told to take a seat but 20 min went by without a single word to me finally another customer walked in and stated she didn't have a appointment but wanted to be seen, Right away she was told to sit at one of the booths while i wasted 45 min of my time on my important day. so i just got up walked out it was if no one wanted to serve me . very upsetting
Don’t know how to feel about this place. The place is clean and beautiful. The nails were amazing. The reason I don’t give it a 5 star is that the service was horrible. The girl at the front desk was nice but the girl who did my nails was very mean. While I was drying my one hand it didn’t even bump anything but she yelled at me saying I messed the whole thing and yelled in Korean to the other workers. I don’t know what she said but it sounded very aggressive. Will maybe come back.
Called when opening to see if they had an appointment for my lunch break. They said yes put me down so I drove 20 minutes to get there only to be told they were too busy for my appointment. I wouldn't recommend coming here unless you want your time wasted.
Tina's Nail Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | Closed |
|---|---|
| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | 11:00 AM - 05:00 PM |
How to go there
Location
Places
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