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Perfect Nails

+1 540-774-8342
3214 Electric Rd #109, Roanoke, VA 24018 United States of America
Open Today: 10:00 AM - 08:00 PM

Quick Facts About Perfect Nails

Perfect Nails place has received a mix of positive and negative comments from customers. In order to analyze the strengths and weaknesses of the establishment, let's consider each comment individually:
1. "I go to Teo and he’s great very sweet and always does my designs fantastic! But I went Saturday afternoon to get my nails done and I’m happy with the color and design but not so much the shape.."
Strength: Teo is highly praised for his skills, customer service, and designs. Customers find him sweet and are generally happy with the color and design of their nails. Weakness: Inconsistency in nail shape - One customer mentioned receiving a shape different from what was requested.
2. "kim does my nails and does a great job! she is super nice and charges a fair price."
Strength: Kim is commended for her great job and being super nice. Customers appreciate the fair pricing. Weakness: No negative feedback mentioned.
3. "Love sending my wife to Kim to get her nails done. I'll come in eventually to get a pedicure."
Strength: Customers trust the establishment with their loved ones and plan to return for additional services.
4. "I had a gel mani and pedi done on April 23rd. Three days later the gel started peeling off. I went back and they redid the 6 nails that started peeling. Here we go again 3 days later and they are peeling again. I will never go back there."
Weakness: Poor quality of gel manicure and pedicure. The customer experienced the gel peeling off within a few days, even after a redo. This indicates a lack of long-lasting results and product durability.
5. "Me and my cousin... they made me sit there with acetone covered toes in aluminum foil while the man who started my cousins feet was done with her pedi in literally 4 mins and charged her full price with NO polish."
Weakness: Discrimination and poor customer service. The comment suggests that the establishment discriminated against the customer and her cousin, prioritizing white customers and providing inadequate service.
6. "Horrible work. I'd save my money and go somewhere else... My nails are not even the same length. I got gel and the color wasn't applied correctly."
Weakness: Inconsistent work and poor application. The customer received nails of uneven length, indicating a lack of attention to detail. Additionally, the color application was not satisfactory.
7. "Kim is wonderful and does a great job!"
Strength: Positive feedback for Kim's work and customer service.
8. "I walked in and they were super nice!!! But the nice lady did a very poor job with my dip."
Weakness: Poor quality work. Despite the friendly environment, a customer received a poor dip manicure.
Based on these comments, the strengths of Perfect Nails place include:
1. Skilled technicians like Teo and Kim who receive compliments for their work and customer service. 2. Fair pricing. 3. Positive experiences for customers when it comes to design and color.
However, the weaknesses of Perfect Nails place are:
1. Inconsistent nail shape, as reported by one customer. 2. Gel manicure and pedicure have durability issues, with gel peeling off after a few days. 3. Discrimination and poor customer service towards specific customers. 4. Poor workmanship, including uneven nail lengths and improper color application.
In conclusion, while Perfect Nails place has received positive feedback for some technicians and aspects of their service, there are significant weaknesses such as inconsistency, durability issues, discrimination, and poor workmanship. Improvements in these areas would enhance the overall customer experience and reputation of the establishment.


Best TL Reviews

I go to Teo and he’s great very sweet and always does my designs fantastic! But I went Saturday afternoon to get my nails done and I’m happy with the color and design but not so much the shape.. I asked for long tapered square and I somehow ended up wit a coffin like nail that’s very slim and pointy I didn’t wanna say anything cause I felt bad.. cause the girl he did before me her nail shape was perfect and just what I wanted and I explained that but that’s not what I got. Other than that I’ve never had an issue here
kim does my nails and does a great job! she is super nice and charges a fair price.
Love sending my wife to Kim to get her nails done. I'll come in eventually to get a pedicure.
I had a gel mani and pedi done on April 23rd. Three days later the gel started peeling off. I went back and they redid the 6 nails that started peeling. Here we go again 3 days later and they are peeling again. I will never go back there.
Me and my cousin (keep in mind we are black (she wanted a fill in and a pedi I wanted a pedi with mani gel set on natural nails) one woman was finishing a pedi a man was finishing nails and other guy wasn’t doing anything. They sat us in the pedi chairs to remove old gel polish, when woman finished pedi on her prior client she came and began to soak gel off my toes half way into her taking my gel off two white people walked in (no appointment) she looked at me and said oh need soak more she stopped drilling the polish off and left me in the chair and immediately went to service the white guy who was with the white woman who was immediately serviced by the other guy who wasn’t doing anything mind you they made me sit there with acetone covered toes in aluminum foil while the man who started my cousins feet was done with her pedi in literally 4 mins and charged her full price with NO polish. When I seen the lady start the white mans pedicure I told the guy servicing my cousin to just remove my polish and that’s all I want. They knew they discriminated against us because no one questioned to ask what was wrong or why we were leaving. If you want to get overcharged for TERRIBLE service and experience discrimination at its finest Perfect Nails is PERFECT for you. Too bad they missed out on the $20 tips we leave. They will never see me again.
Horrible work. I'd save my money and go somewhere else. I'm sad writing this review because the lady was so nice. My nails are not even the same length. I got gel and the color wasn't applied correctly. Price board has one price but they don't go by that.
Kim is wonderful and does a great job!
I walked in and they were super nice!!! But the nice lady did a very poor job with my dip. She tried really hard and even redid a part but the end product was not good! I don’t recommend for this!

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Perfect Nails Info

Amenities

Accessibility
  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
Planning
  • Appointments recommended

Today

Opening Hours

Monday 10:00 AM - 08:00 PM
Tuesday 10:00 AM - 08:00 PM
Wednesday 10:00 AM - 08:00 PM
Thursday 10:00 AM - 08:00 PM
Friday 10:00 AM - 08:00 PM
Saturday 10:00 AM - 08:00 PM
Sunday Closed

How to go there

Location