U Top

+1 217-423-8867

Colonial Place, 1355 IL-48, Decatur, IL 62526 United States of America

Open Today: -

Quick Facts About U Top

U Top place, based on the comments provided, has both strengths and weaknesses that we will analyze further.

One of the strengths of U Top place is its huge selection of items. They offer a wide range of products, including clothes, hair products, wigs, lashes, jewelry, and more. This variety gives customers the opportunity to find everything they need in one place, making it convenient and time-saving. Additionally, their pricing is mentioned to be reasonable, which attracts customers looking for affordable options. The helpful and friendly staff is another strength as they provide assistance and guidance to customers, creating a positive shopping experience.

However, U Top place also has some weaknesses that can impact the overall customer experience. One complaint raised is their policy of not allowing customers to try on wigs due to the COVID-19 pandemic. While it's understandable that safety precautions need to be taken, the commenter questions the legitimacy of this policy and suggests that the store should require masks for entry instead. This indicates some dissatisfaction with their safety measures and lack of consistency.

Another weakness highlighted is the high pricing of the products. One customer suggests that it is due to the lack of competition, which implies that U Top place may have a monopoly on certain items, allowing them to charge higher prices. This can be a deterrent for customers looking for affordable options, and they might consider shopping online instead, where they can compare prices and find better deals.

The customer service at U Top place has mixed reviews. While some commenters found the staff to be friendly, helpful, and patient, others describe encounters with rude and unhelpful employees. One customer narrates an incident where they had trouble exchanging a pair of shorts due to inconsistent information provided by the staff. The lack of flexibility with refund policies and the unprofessional behavior of some employees can lead to frustration for customers and negatively impact their overall perception of the store.

It is worth noting that U Top place has loyal customers as well. Some commenters mention that they have been shopping there for years and were generally satisfied with the variety of products available. However, the recurring complaint about poor customer service suggests that U Top place needs to address this issue in order to improve customer satisfaction.

In conclusion, U Top place has strengths such as a wide selection of products, reasonable pricing, and at times, friendly and helpful staff. However, weaknesses include the questionable wig-trial policy, high pricing compared to online alternatives, and inconsistent customer service. Addressing these weaknesses and providing a more consistent and positive experience for customers can potentially improve their overall reputation and attract more customers.

Best TL Reviews

Huge selection of items from clothes to hair products, wigs, lashes, jewelry and more!! Date pricing. Helpful friendly staff!

They do not let customers try on wigs because of the vid mandate? Which I find hard to believe at this point. Not sure it's contagious through trying on wigs ???? We know its through "Airborn" coughing etc yet the store doesn't require wearing a mask to enter? You can however hold the wig up to the side of your head. ☹️

Have everything you need for hair, wigs, braids, oils, shampoos, facials nice apparel too!

Seems to have a lot of variety. I didn't walk through the entire store so my inventory of their items are limited. However from what I did gather it seems to be pretty good. Customer service was great. They were friendly, helpful and patient. I have it 4 out of 5 bcus there were a couple of minor things I didn't care for but I'm a little quirky so I won't mention them here lol. Check them out for yourself.

This hair store is very expensive cheaper to shop online for hair and compare prices the hair there is overly priced and I believe it is because no competition.

I usually can find whatever I'm looking for @ Utop. They're not big on refunds, but they do exchange with a receipt

I bought a pair of school uniform shorts, they didn't fit my son. The very next day, I called in the morning to see if I could exchange them for a bigger size, was told yes, if I have receipt, great, no problem. A few hours later, I go in, the lady, (very rude) says "uh, you aint got no tags or nuthin on em", well,...no, I don't, my son took them off when he tried them on, but I have my receipt that I was told would be acceptable prior to me coming down here. Then, she takes my receipt that shows what I purchased and amount, and says, "not this receipt, I need a different one, you got two" I said, no, I don't remember getting two, if I did, I would have it. Then, looks at other employee rolling eyes, I walk off and go try to look for a different pair, they have none. I go back up, ask the lady if she knows when they'll get another shipment of school uniforms in, she says, "nope" and that was it. I asked if I could have my receipt back, she says, "the other lady has your stuff", I go over take my receipt and leave their shorts. Ridiculous. It wasn't about the money, I wanted the exact same pair, bigger size. Waste of my time, rude customer service, unprofessional and just lost a customer and everyone else I can tell to not go there. Which, I will. Selecting one star, because I can't leave it blank. Zero stars.

I’ve been shopping for hair here since I was 11, I’m 23 now and the customer service still sucks. Why be in customer service if you’re going to have a horrible attitude with every customer that walks in? I’m shocked they’re still in business. Hire some decent workers and fix the attitudes! Zero stars.