Nails Group Spa

+1 507-345-4846

1351 Madison Ave APT B, Mankato, MN 56001 United States of America

Open Today: -

Quick Facts About Nails Group Spa

Nails Group Spa place has both strengths and weaknesses based on the comments provided. In terms of strengths, one recurring theme is the overall satisfaction with the nail technicians' work. Many customers express their love for the quality of service provided by specific nail technicians such as Natalie and Tan. These technicians are praised for their skills in doing nails and ensuring a great outcome. Additionally, the use of high-quality products, specifically the gel overlay, is appreciated by customers. This indicates that the spa values using good-quality products, which contributes to the longevity and appearance of the nails.

Customers also mention the cleanliness and hygiene practices of the spa as a positive aspect. They appreciate the fact that the equipment is cleaned, and in case of accidents like cuts, the staff immediately addresses the issue and cleans it. This attention to cleanliness creates a pleasant experience for customers and contributes to their satisfaction.

Furthermore, some customers mention their positive experiences with specific services, such as the Pearl Mani, which is highly recommended. This indicates that the spa offers a variety of services that cater to different preferences, allowing customers to choose a service that suits their needs.

However, the comments also highlight several weaknesses of Nails Group Spa place. One major concern is the issue of lifting and peeling of nails. Some customers complain that their nails started lifting within a week or even a few days after the service, leading to the loss of the nails or early removal. This suggests a lack of proper technique or product quality, which needs to be addressed to prevent such issues.

Another weakness pointed out is poor customer service, specifically regarding communication and behavior. Some customers mention that the staff members talk among themselves rather than engaging with the clients. This gives the impression of a lack of attention or disregarding the clients' needs. Additionally, some customers mention rude behavior and slow service, indicating a lack of professionalism and efficiency on the part of certain staff members.

Sanitation is another weakness raised by customers. Several comments mention the unsanitary practices observed, such as the reuse of soaking bowls without proper cleaning between customers and the use of dirty, used buffers. Finding chunks of cuticles and nail fragments in the soaking bowl and around the nail stations suggests a lack of attention to cleanliness, which is concerning for customers and raises hygiene issues.

Furthermore, some customers complain about the lack of customization and consideration of their preferences. They mention instances where their requests for specific nail techniques or designs were not properly followed, leading to dissatisfaction. This highlights the importance of effective communication between the staff and customers to ensure their needs and preferences are understood and met.

In conclusion, while Nails Group Spa place has strengths such as skilled nail technicians, the use of quality products, and a pleasant atmosphere, there are several areas that require improvement. Addressing issues related to lifting and peeling of nails, improving customer service and communication, and enhancing sanitation practices are essential to providing a better experience for customers and maintaining a positive reputation.

Best TL Reviews

I absolutely love this place! I get my nails done by NATALIE every two weeks. She always does a great job. I also appreciate the quality of product they use for the gel overlay. If I can’t make it in until a month later, the finish and overall nails still look new-ish!

Went there based off of a co worker and loved it at first. 1week later and 2/3 of us have already taken the nails of due to lifting. I have lost my thumb and do have lifting and color peeling off.

I love this place!! They are so nice and I always love my nails!! If they accidentally cut you. They stop and apologize right away and they clean it. They clean all their equipment. It’s always a nice experience going here.

This was our first experience with this nail salon and overall we're extremely disappointed. My wife's cuticles were trimmed too far back to the point of bleeding, the tech who did her nails didn't ask about nail shape or anything else, and added an unwanted design that we were charged extra for. My mother's nail tech pushed for a nail design after my mother had politely declined, and was very unprofessional in the conversation she had with my mother. My friend's nails were filed down so far that the skin was broken and bleeding, and the dip nails were never given a top coat. The sanitation was abysmal, the same soaking bowl was used for multiple people (the same people who's hands had been bloodied from the previous cuticle trimming and nail filing) with no dumping or cleaning between, the bowl had chunks of cuticle and fingernails in it. Dirty, used buffers were used on everyone's nails, and broken chunks of fingernails were found near the drying stations and the floor by the nail stations. The only thing positive about our experience was the pedicure I received from Trina. She was pleasant to chat with, and actually cleaned her station after performing my pedicure.

They talk among each other and not to their clients! The gal ran around and took forever to get my nails done! I asked for gel but she did acrylics. They are fine but slow service and rude

Service was okay lot the most friendly. My manicure was nice but all of the gel polish was chipped off the same day or the following day which was very disappointing considering the price.

The employees here are all very nice! It was definitely a "spa" day for me! Highly recommend the Pearl. Mani!!! Fantastic#

Tan does an amazing job every time I go in for my nails. She is so kind, friendly, and fun to be around while getting your nails done!!!