Polished nail salon

+1 615-461-8737

843 Nashville Pike, Gallatin, TN 37066 United States of America

Open Today: -

Quick Facts About Polished nail salon

Polished nail salon has a number of strengths based on the comments provided by customers. One recurring strength mentioned is the cleanliness of the salon. Multiple customers praised the cleanliness and commented on how the salon was clean and pretty. This is a significant strength as a clean environment is important when providing nail services to ensure hygiene and customer satisfaction.

Another strength highlighted by customers is the quality of service. Many mentioned that the staff took their time and provided excellent service. Customers felt that the staff at Polished paid attention to detail and took extra care in their work. This is an important strength as it indicates that customers are receiving a high level of service, which can contribute to customer loyalty and positive reviews.

The friendliness and professionalism of the staff was also mentioned as a strength. Customers appreciated the kindness and helpfulness of the staff, mentioning that they felt well-treated during their visit. Friendly and professional staff can create a positive and welcoming atmosphere for customers, enhancing their overall experience.

Price was cited as a strength by one customer who mentioned that they found the prices at Polished to be reasonable. This is an important strength as competitive pricing can attract customers and contribute to customer satisfaction.

Customers who had visited multiple times also mentioned that they were consistently pleased with the service and quality at Polished. This indicates that the salon maintains its standard of service and quality over time, which is an important strength for maintaining customer loyalty and positive word-of-mouth.

However, there were also a few weaknesses mentioned in the comments. One customer mentioned experiencing a long wait time, indicating that the salon might be understaffed or poorly managed in terms of appointment scheduling. This can lead to customer dissatisfaction and a negative impression of the salon.

Another customer mentioned feeling rushed during their visit, which suggests that the staff might not have effectively managed their time or provided the customer with the attention and care they desired. This can negatively impact the overall experience and may indicate a lack of attention to customer needs.

A customer also relayed a negative experience where they felt unjustly treated by a staff member. The staff member's response was deemed unprofessional and inappropriate by the customer. This highlights a weakness in staff training and customer service skills, as well as a lack of empathy towards the customer's concerns.

Based on the provided comments, the strengths of Polished nail salon include cleanliness, quality of service, friendliness and professionalism of staff, consistency in service and quality, and reasonable prices. The weaknesses include potential issues with wait times and appointment scheduling, feeling rushed during appointments, and instances of poor customer service.

Best TL Reviews

This was an excellent experience! The salon was clean and the pedicure was amazing! Most nails salons kind of rush through which is fine with me, but Polish really took their time and gave me an amazing service! Definitely will be back!

This is the first time I have been here since the new owners. People were very nice. Shop was very clean and pretty. Was happy with what they did. Will definitely go back. The price was reasonable.

Brought my daughter in today and we both got pedicures. Best experience I’ve had at a nail salon in my life. They were so kind and helpful

Had a wonderful experience manicure and dip and pedicure. No issues and nails look great!!

We have been in on several different occasions lately & have always been pleased with the service & quality. My daughters like to get the dip & acrylic nails here & the staff consistently ask if they are pleased throughout the process. I have no doubt that they take pride in their work & want you to be happy. We make appointments to help avoid the wait times as they seem extremely busy since the remodel, but love the improvements! We will keep going here for all our manicure & pedicure needs!!

They were pretty busy so after waiting 30 mins with my hands soaking, I started to take off the aluminum foil and use the cotton to remove the extra SNS. I had glitter SNS so it got on my hands a bit. He goes on with the routine and leaves the glitter all over my hands. I asked him to dip another time to thicken the nail and he said no. After my nails had dried I was trying to pick the glitter out from under my nails and broke a nail… because they were too thin. He said to wash my hands and I asked if that was going to take the glitter off. He essentially told me if I hadn’t tried to do his job, he would have taken the glitter off. How childish is it to punish a customer for trying to help while you’re busy…

I’ve always gone to Polished in Mt. Juliet and was so happy to hear they opened another location in Gallatin, which is much closer to me. Everyone is very nice and professional. They also always do an amazing job! This is what I asked them to do for my New Year’s Eve nails!

I called to see if 5:45 was too late to remove dip and redo them. They said it was fine. I felt rushed and they used the drill on my nails and one it hurt. Then the new application of dip was rushed and they are smooth at all.