Marcelo's Auto Repair

+1 760-391-5278

83407 CA-111, Indio, CA 92201 United States of America

Open Today: Closed

Quick Facts About Marcelo's Auto Repair

Marcelo's Auto Repair place receives mostly positive comments from customers. The strengths of the auto repair shop can be inferred from these comments, including great service, trustworthiness, friendliness of the owners, and the ability to take in vehicles without any waiting. Additionally, customers appreciate the clean and professional work done by the mechanics at the shop. The shop has been in business for a while, as one comment mentions that it used to be named Marcelo's and now has different workers.

One major strength of Marcelo's Auto Repair place is its honesty and integrity. In a comment, a customer mentioned that they had their car towed to the shop after it broke down on the highway. The mechanics spent a day or two trying to find the issue and, unable to determine the exact problem, they did not charge the customer. This demonstrates their commitment to providing fair and honest service to their customers.

Another strength is the shop's prompt and efficient service. In one comment, a customer called ahead to see if they could fit them in and was accommodated. The mechanics immediately started working on the customer's vehicle and confirmed the issue. Despite it being near closing time, the mechanics went out of their way to make sure the customer had a place to stay and transported them to a hotel. The next day, the mechanics promptly worked on the customer's truck, showcasing their professionalism and dedication to customer satisfaction.

The shop's expertise and quality of work are highlighted in another comment. A customer brought their car in for an engine light diagnostic, and the issue was successfully resolved by the mechanic named Pancho. The customer expresses satisfaction with the work done, emphasizing that others should not delay bringing their vehicle in if the engine light is on.

Furthermore, Marcelo's Auto Repair place has a reputation for long-lasting and reliable repairs. In a comment from a customer whose car had major engine issues, they recall the repair work done almost five years ago. Despite initially being shocked by the cost, the customer expresses gratitude for the excellent job done by the mechanics. The reconstructed engine has been running without any issues for over 200,000 miles, which is a testament to the quality of work provided by Marcelo's Auto Repair.

Another strength of the shop is its reasonable prices. A customer mentions that they received straight-forward answers to their inquiries and were charged fair prices for the services provided. Moreover, the shop went the extra mile by washing the customer's car after completing the service, adding value to the overall experience.

However, Marcelo's Auto Repair also has some weaknesses that are evident in the comments. One comment indicates that a customer's friend had an unpleasant experience with the shop, claiming that they were charged $2,000 for repairs that did not solve the car's issues. This negative experience raises concerns about the effectiveness of the shop's diagnostic abilities and the transparency of their pricing.

In conclusion, Marcelo's Auto Repair place has several strengths that contribute to its positive reputation among customers. The shop is known for providing great service, being trustworthy, and having friendly and efficient owners. Customers appreciate the excellent work, fair pricing, and prompt service offered by the mechanics. However, the negative comment suggests some weaknesses regarding the accuracy of diagnostics and transparency in pricing. Despite these weaknesses, the overall sentiment towards Marcelo's Auto Repair place is positive, and customers recommend the shop for its quality repairs and customer service.

Best TL Reviews

Great services , trustworthy ! The 2 owners were friendly and they took our mini bus without any waiting. This place is No more named Marcelo's but this is the same worker's ! If you want a nice clean work , there you go !

Good shop, my car broke down on the highway and got towed here. They tried to find the issue for a day or two and couldn’t. They didn’t charge me since they weren’t sure the exact problem. Friendly and honest

I had a friend take his care there and boy did they take him to the cleaners with doing absolutely nothing to his car my friend is going through chemo so he’s very vulnerable these guys took him to the bank $2,000 and he still has the same problems

I called before tow truck arrived to see if they could fit me in, and they could. Once there they jumped on it and confirmed what I was thinking. Fuel pump in 1999 f150. It was getting close to there closing time. They drove me to a hotel and waited to make sure I could get a room. The next day I arrived early they were all reading working on my truck. The grew is very friendly , professional, and very good at what they do. Highly recommend

They did a really good job. Took my car in for engine light diagnostic. Pancho fixed the issue. I am really happy with his work. If u have engine light on don’t wait too long bring here.

This review is long overdue and I apologize for not writing it sooner. Back in July 2016 my car overheated and I more or less destroyed part of my engine. My radiator was cracked. The belt on the side of the engine was shredded to ribbons. It was bad. Part of my engine had to be rebuilt and various other things had to be replaced. I'm not very savvy with auto jargon, but when I tell you the miracle of a job Marcelo's did for my car, I promise I'm not over exaggerating. This was almost 5 years ago. My car is now well over 200,000 miles and I haven't had a single issue with my rebuilt engine. And with everything that happened to my car and all the work that had to be done, it was more than a fair price. I remember speaking with Santiago and I just want to say thank you for your help and professionalism even though I was bawling like a baby when I heard the cost of the repairs. The time frame of work I was given was very on point as well. Thank you guys for saving my car.

Santiago and Poncho, the owners and mechanics at this shop are honest, hardworking, and are top notch mechanics. I've been taking my vehicles there for the last two and a half years and am always happy with the cost and workmanship. I wouldn't go anywhere else.

Very reasonable prices along with straight forward answers. And washed my car after all service was done.????????