Quick Facts About Orchid Spa & Nails
Orchid Spa & Nails has received mostly positive comments from customers, highlighting the strengths of the salon. The strengths of the salon can be summarized as follows:
1. Skilled and talented technicians: Customers have praised the skills of technicians like Cindy, Armani, and Tany. From nail shaping to design execution, these technicians have been commended for their expertise and attention to detail. This indicates that the salon employs skilled professionals who can provide high-quality services.
2. Comfortable atmosphere and ambiance: Several customers have mentioned that the salon has a pleasant ambiance and does not smell strongly of chemicals. This is an important factor for customers who want to feel relaxed and comfortable during their spa and nail treatments. The salon seems to have created a welcoming and soothing environment for its clients.
3. Excellent customer service: Customers have repeatedly mentioned the exceptional customer service provided by the staff at Orchid Spa & Nails. They feel welcomed, pampered, and appreciate the personalized attention they receive. The staff is described as kind, friendly, and personable, creating a positive and customer-oriented experience.
4. Competitive prices and service options: Customers appreciate the affordability of the services offered at Orchid Spa & Nails. The salon is praised for its great prices and the availability of various service options. This allows customers to choose from a range of beauty treatments, including microblading, facial waxing, pedicures, and acrylic fill manicures with trending designs.
5. Happy and satisfied customers: The majority of comments express high levels of satisfaction with the results of the treatments received at Orchid Spa & Nails. Customers are happy with their nails, pedicures, and other beauty services, and mention that they leave the salon feeling like a "happy camper." The positive feedback indicates that the salon consistently delivers satisfactory results to its clients.
However, there is one negative comment that highlights the weaknesses of the salon as well. The negative comment describes an extremely poor experience with a technician named Heather. According to the customer, Heather did a rushed and sloppy job, causing pain and discomfort. The owner's response to the customer's complaint was also deemed disrespectful and insensitive. This negative experience indicates that there may be issues with consistency in the quality of services provided by technicians at Orchid Spa & Nails.
In conclusion, Orchid Spa & Nails has several strengths that make it a desirable place for customers seeking spa and nail services. These strengths include skilled technicians, a comfortable atmosphere, excellent customer service, competitive prices, and a high level of customer satisfaction. However, there is room for improvement in ensuring consistent quality across all technicians and addressing customer complaints in a respectful and satisfactory manner.
Best TL Reviews
Cindy did my coffin medium full set. Her skills with the nail files are fire! I love my nail shape! My go to for pedicures is Armani. He makes me feel comfortable with great conversation and he takes his time. I always ask for a design and he always executes them. I enjoy the ambiance of the salon and it doesn’t smell of harsh chemicals. I also get my eyelashes done with Tany. I can’t express how much talent this woman has!!
amazing staff and service! everyone here goes above and beyond to provide the best experience possible. i have never felt rushed at this location and have left happy with my nails every time! the prices are great and the services are even better!
This nail spa is aaaaamazing! I absolutely love the staff and services they provide. I’ve been coming here since January 2022. The staff is very welcoming. This spa has great prices and many service options. I always leave a happy camper! The beauty services I get are micro blading, facial waxing, pedicures and acrylic fill manicure with trending designs.
Worst nail experience I have EVER had.
Pictures below are ONE DAY POST SALON.
A woman named Heather helped me. She took over 3 hours to do my nails and toes. She burned me with the nail drill multiple times. She cut my cuticles to the point that they were bleeding. Then proceeded to put 2 dips of SNS on and paint gel polish over top that immediately began to bubble and show signs of cracks and distress. She then told me that if I paid and came back in a couple of days she would redo the whole process. I proceeded to pay and reschedule. I returned a few days later to have my set redone and the owner told me that since he had ‘paying customers’ waiting for services that he was pushing my appointment back to another day because he didn’t have time for me. I requested a refund and the owner told me that he refused because times were hard and ‘technically’ my nails had been done even if it wasn’t that good. I left in tears.
This was not only humiliating but completely insulting. I am a paying customer who was made to feel like asking for basic quality of service is unreasonable .... People have off days and people make mistakes. I work in customer service and believe strongly in treating people with respect because you never know what they’re going through but this was beyond the pail.
Lee nails has lost my business.
Loved my experience at this nail salon , AMAZING pedicure and acrylic overlay! The best workers so sweet! ❤️ Will definitely be coming back for a fill and pedicure
This place is awesome. They are so kind and felt very pampered. Armani did a great job. Pleasant conversation and very personable. I will definitely be coming back here from now on.
100%
I love this place so much! It’s my first time here and I enjoyed my experience and my nails came out beautifully!!!
Absolutely love my nails and everyone here super friendly and inviting. Definitely will be back for future self care needs! 10/10
Place Pictures
Orchid Spa & Nails Info
Amenities
From the business
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Identifies as women-owned
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Payments
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Debit cards
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Credit cards
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
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| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | 11:00 AM - 05:00 PM |
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Location
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