Quick Facts About S&S Nails & Spa
Strengths:
1. Professional and friendly staff: Many customers praised the nail technicians for their kindness, politeness, and welcoming nature. They appreciated the pleasant and relaxing atmosphere created by the staff.
2. Skilled nail artists: Several comments highlighted the artistic skills of the nail technicians, particularly Danny. Customers praised the uniqueness and quality of the designs. This indicates that the salon has talented staff members who can meet customers' specific design requests.
3. Wide range of options: Customers mentioned the salon's extensive range of colors, styles, and fun options to choose from. This indicates that S&S Nails & Spa offers a variety of nail services and products, catering to different preferences and tastes.
4. Good customer service: Many comments praised the overall service provided by the salon. Customers mentioned that they always leave happy after their visit and appreciate the attention to detail in their nail services. They also mentioned that the salon listens to their requests and takes their time to provide the perfect manicure or pedicure.
5. Clean environment: One customer specifically mentioned the cleanliness of the salon. This indicates that S&S Nails & Spa takes hygiene seriously, which is an important aspect for customers when choosing a nail salon.
Weaknesses:
1. Inconsistent service: One customer mentioned that they had a negative experience with the salon, where they were turned away despite being told they could come in. Another customer mentioned that their nails were not neatly done and chipped within one day. These comments indicate that there may be inconsistencies in the quality of service provided, which can result in customer dissatisfaction.
2. Appointment delays: One customer mentioned that their appointment was 30 minutes late. This indicates that the salon may have difficulty managing their schedule and honoring appointment times. Such delays can inconvenience customers and impact their overall experience.
3. Lack of attention to detail: A customer mentioned that their nails looked worse than what they were used to, with uneven borders and cuticles. They also expressed dissatisfaction with the nail technician's unwillingness to meet their requests. This indicates a lack of attention to detail and an inability to meet customer preferences.
4. Uncomfortable customer experience: Another customer mentioned feeling uncomfortable during their visit due to the nail technician's behavior. They felt that the technician was arrogant, criticized other technicians, and made them feel like they were inconveniencing him. This kind of behavior can create a negative and uncomfortable atmosphere for customers.
5. Competitor comparison: One customer mentioned finding a nearby nail bar that was cheaper and higher rated. This indicates that customers may be finding better options elsewhere, which can negatively impact the salon's competitiveness.
In summary, S&S Nails & Spa has strengths in its professional and friendly staff, skilled nail artists, wide range of options, good customer service, and clean environment. However, there are weaknesses in inconsistent service, appointment delays, lack of attention to detail, uncomfortable customer experience, and competition from other nearby salons. Addressing these weaknesses can help improve the overall customer experience and satisfaction at S&S Nails & Spa.
Best TL Reviews
I had previously came here after calling to see if they could take me and they said yes come now when I got there I was told they were to busy even though they only had two customers there. Then I tried to give them another try and had done the SNS on my nails they were not neatly done around the cuticle and very thin. It only took one day for them to chip I will not be going back it was a waste of time and money.
I look forward to some “ me time” every 3 weeks and always have a pleasant and relaxing visit with Jackie and her staff. Very professional, friendly and clean environment and Jackie always listens to my requests and takes her time to give me the perfect mani/pedi????????
I recommend S&S Nails and ask for Jackie!
I love this place! Been coming to this place for almost 2 years and always leave happy. Great service and super professional. Specially Dani, he is the best! He listens to my ideas and will bring them to life. Overall great place and nice atmosphere.
Danny is absolutely incredible. His artwork is unmatched when it comes to design and every staff member at S&S works to perfection. They are all so lovely to talk to. I can not stop raving! I recommend 100%!
I ❤️ SNS nails! They have lots of colors, styles and fun options to choose from! Today I got purple SNS with holographic on top and I love them. I even drive from downtown because I prefer this salon the most. would reccomend !
The nail technicians are so kind, polite and welcoming. We come here for pedicures and they do a wonderful job. The salon was recommended by a friend. It’s tucked away and is right next to Home Depot on 620- we didn’t realize it was there before then, but now this is our favorite place to go!
I tried Danny based on his glowing reviews and was really excited to find someone closer to home. My appointment was 30 minutes late - for me it was fine that day but still not ideal if you specifically schedule a time. When I left my nails looked worse than what I'm used to. I really love when a manicure looks tidy and clean - evenly trimmed skin gel/sns up to cuticle. I asked Danny to please trim more of my cuticle and he told me a few times there's only so much he can do in one time (what does that even mean, my other techs never had an issue). He told me it was my issue I don't use cuticle oil nightly.The borders were uneven and from the second I got in the car my nails looked like they were already a week grown out since the powder was not close to cuticle line. The very last pic I posted is 7 days out - typically my nails look fine for at least 2 weeks.
Honestly - that wasn't even the part that bothered me the most. Danny talked the whole time about how other techs are not that good and he's the best. How although he's the best in the area but I'm lucky to get my nails done there because everyone else charges more for worse service (not true). I like my nails a little thicker (3 coats) and he told me a few times it looks bad and cheap and all the other ladies want 2 coats - great thanks. He wasn't flexible at all and made me feel like he was doing me a huge favor the whole time. I found the lack of humility and criticism a little unnecessary during a time I just wanted to relax. The behavior was very uncomfortable to sit though - if you're great there should be no need to put others down the work would speak for itself. I felt awkward that he wanted me to continuously compliment him or agree that he was doing great as he declined every request or suggestion I made.
I checked and the cute new modern nail bar right across in the new plaza is actually cheaper and higher rated. I will be going there from now on.
Pics from the car and when I got home. Then one 1 week later (on laptop by plate). In the car there is oil on my cuticle so it's hard to make out but from the home pic you can tell a little more the skin looks frayed and a little rough.
Danny did an excellent job, better than the picture I brought in. Also, very pleasant pedicure and atmosphere
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S&S Nails & Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Amenities
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Gender-neutral restroom
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Restroom
Payments
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Debit cards
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Credit cards
Today
Opening Hours
| Monday | 10:00 AM - 07:00 PM |
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| Tuesday | 10:00 AM - 07:00 PM |
| Wednesday | 10:00 AM - 07:00 PM |
| Thursday | 10:00 AM - 07:00 PM |
| Friday | 10:00 AM - 07:00 PM |
| Saturday | 10:00 AM - 07:00 PM |
| Sunday | 11:00 AM - 06:00 PM |
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Location
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