Quick Facts About Hair Express
Hair Express, based on the comments provided, has both strengths and weaknesses. It is important to analyze these comments in order to understand the overall customer experience and to identify areas that the salon can improve upon.
Starting with the strengths, one customer mentions that they were able to walk in without an appointment and get their haircut right away. This indicates that Hair Express is efficient in managing their stylists' schedules and ensuring that there is availability for unplanned visits. Another customer praises Tatyana Capetz for consistently providing a fabulous haircut. This indicates that Hair Express employs skilled stylists who are capable of delivering satisfactory results. Additionally, the use of a scheduling app for booking appointments is mentioned as a convenience for customers. This shows that Hair Express is technologically up-to-date and focused on providing a convenient experience for their clients.
Moving on to the weaknesses, one customer expresses their dissatisfaction when their stylist stopped cutting their hair to take a phone call, leaving them waiting for several minutes. This highlights a lapse in professionalism and customer service, as the customer rightfully believes that it is rude to leave them waiting. Moreover, the individual states that the haircut they received was just okay and that they found the price of $35 to be overpriced. This suggests that Hair Express may need to focus on improving the consistency of their haircuts and reevaluate their pricing strategy to provide better value for money. The customer also mentions that they can get a better haircut at SportsClips for a lower price, indicating that Hair Express may face competition from other salons.
However, it is important to note that the majority of comments are positive. Customers express their satisfaction with Tatyana Capetz, highlighting her skills, pleasant demeanor, and fair pricing. Another customer also praises Olga for a great job, indicating that Hair Express has more than one talented stylist. Additionally, the salon is described as being busy, which suggests that there is a consistent customer base.
In summary, Hair Express has several strengths including efficient walk-in service, skilled stylists like Tatyana Capetz and Olga, and the convenience of a scheduling app. However, there are areas that need improvement, such as maintaining professionalism by not interrupting haircuts for personal phone calls, ensuring consistent and satisfactory haircuts for all customers, and reevaluating pricing to better align with customer expectations. By addressing these weaknesses, Hair Express can further improve the overall customer experience and maintain its positive reputation.
Best TL Reviews
I came in the other day as a walk-in with no appointment. They had someone available to cut my hair right away. About 2 minutes into my haircut the women cutting my hair stops to talk on the phone for about 5-7 minutes leaving me to just sit there and wait. She did apologize after she was done but it doesn't excuse it. That is just plain rude. She did just an OK job on my haircut and the charge was $35. I find that to be overpriced. I can get a better haircut at SportsClips that includes a hot towel treatment, hair wash and scalp massage for less. I won't be coming back here again.
Have been going to Hair Express for many years now, Tatyana Capetz has been my hairdresser, cutting my hair, and does an absolute fabulous job.
Not only am I always pleased with the way it looks, my wife also is happy,
Thank you, Tatyana, you're the Best!
Great service, and you can even book appointments through their scheduling app, which is super convenient. Especially with the 1 hour before cancellation notice before being charged.
I had my hair done by Tatyana she is AMAZING!! she was so pleasant to talk to and took pride in doing hair,I'd recommend her to anyone who wants their hair done at a fair price and dine right,I will diffentley see her again in the future when I want my hair dine. Thank you so much Tatyana Capetz.
Tatyana has been my barber for along time. She has an amazing eye if you have no idea what to do with your hair. She cuts my whole family’s hair and now my son. She’s amazing in what she does.
Olga is very very good ..thank you for fitting me in on short notice .great job
They do walk in or appointment. Appointments are always fast.In and out in 30 minutes for men's cut. Always get the haircut you want as long as you have a photo of the hairstyle
35 dollars for a good shave and a haircut. Busy enough that you're better off getting an appointment most of the time. Friendly staff.
Place Pictures
Hair Express Info
Amenities
Health & safety
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Appointment required
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:00 AM - 08:00 PM |
|---|---|
| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 08:00 PM |
| Thursday | 09:00 AM - 08:00 PM |
| Friday | 09:00 AM - 08:00 PM |
| Saturday | 08:00 AM - 06:00 PM |
| Sunday | Closed |
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Location
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