Summer Nails & Spa

+1 909-961-2333

935 W Foothill Blvd, Rialto, CA 92376 United States of America

Open Today: -

Quick Facts About Summer Nails & Spa

Summer Nails & Spa has several strengths based on the comments provided. Firstly, many customers express their satisfaction with the quality of work done on their nails. They mention loving their pedicures, manicures, and acrylics, and appreciate the skill of the technicians, particularly Stan, Ivan, and Jeanette. This indicates that the establishment has competent nail technicians who can deliver good results.

Another strength highlighted is the reasonable prices offered by Summer Nails & Spa. Customers mention that they provide good work at a good price, indicating that the salon offers competitive pricing compared to other nail salons in the area. This is likely to attract price-conscious customers who are looking for quality service without breaking the bank.

The friendly and welcoming staff at Summer Nails & Spa is also mentioned as a positive aspect. Multiple comments mention the friendly atmosphere and the friendliness of the employees, especially Jeanette, who is specifically praised for her nail services. A friendly and welcoming environment can make customers feel comfortable and increase their likelihood of returning.

Many customers, including entire families, have been loyal customers of Summer Nails & Spa for several years, which suggests that the salon has built a strong customer base and has developed a good reputation within the community. This loyalty is a testament to the salon's ability to retain customers and provide consistent service over an extended period.

However, there are also some weaknesses that emerge from the comments. One recurring complaint is the lack of prompt and attentive customer service. Several customers mention not being greeted upon arrival and having to wait for an extended period before being attended to. This indicates a potential weakness in their customer service process, as customers expect to be acknowledged and attended to promptly upon arrival.

Another weakness highlighted is the rushed and unsatisfactory service experienced by some customers. One particular comment mentions an unsatisfactory experience with Ivan, where the service was described as a rush job and the resulting nails were rough, lumpy, and improperly shaped. This indicates that there may be inconsistencies in the quality of service offered by different technicians at Summer Nails & Spa.

In addition, there is a mention of a negative response from the owner to a customer complaint, which resulted in the customer lowering their rating of the salon. This suggests a lack of effective communication and conflict resolution skills, which can leave customers feeling unheard and dissatisfied.

Lastly, there is a comment about the use of potentially damaging techniques, such as filing the top of the nails aggressively and using acetone without proper care. This raises concerns about the salon's commitment to safe and healthy nail care practices, which can impact customer satisfaction and trust.

In conclusion, despite some weaknesses in customer service, consistency, and communication, Summer Nails & Spa has notable strengths in terms of the quality of their nail services, reasonable prices, and a generally friendly atmosphere. Addressing areas of weakness, such as improving customer service, ensuring consistent service quality, and implementing effective communication and conflict resolution practices, could further enhance the salon's reputation and customer satisfaction.

Best TL Reviews

Loved loved loved my Pedicure with Stan I’ve come back several times. Loved my manicure and acrylics as well. Not the newest fanciest shop but good work and good price and great owners.

My Name is Donna, I have been going to Summer Nails every since the Owner that now own a Shop in Palms Springs was working there. I usually gets a Pedi/Fill or Full Set, Eyebrows, I use to get Eye Lashes until I started wearing Strips.

Ivan is usually the person that does my Nails & Pedi's., Jeanette refuses to do my Nails she say "I'M TOO PICKY".... I only complain when something is not right.....as I should.

Today 4/6/21 was a very bad experience for me. Ivan performance was not acceptable, I know what he can do when it come to my Nails, so today's service was a rush job. I have recommended friends, family to Summer Nails . I always pay for all Services rendered & Tip, I expect quality professional Work.

Today I called the ManagerJeanette outside to avoid other Customers hearing my complaint. Jeanette felt my Nails and seen they were lumpy, ruff & not shaped the same. I'm not trying to give the Business a bad name, the work performed today was awful. I was so upset today & felt my blood pressure elevating. It was approx 5 Ladies waiting today for Service so I have decided to stop by the Shop tomorrow 4/7 to get this problem with my Nails corrected or a Refund. Hopefully Summer Nails/Ivan will handle this matter in an understanding & professional manner.

Yours Truly, a Regular, not Satisfied Customer

Had a pedicure here and she did great! Will be coming back!

Got there and wasn't greeted, not a big deal except Im ignored for 15 minutes, figured it's a language barrier till I hear staff speaking English. About another 5 minutes go by and im getting antsy, jenny notices and asks why I'm there, mani? I said yes, already have gel. Another 10 min and I'm led to a seat and jenny files down the top of my nails with a hand file and machine then asks me to put my hands in a bowl of acetone. Not a good sign. This is damaging, but I'm tired so I stay. At this point I just want gel off, its 3 wks old and cracking, and flaking, another bad job by a local shop. No wonder people go over to Fontana! Once I tell her no new color I can see her mood change. She starts aggressively filing and gets my pinky, as in filed skin. No apology. Also I'm left with some of the base coat on my nails, and the edges are not clean. Had to go home and clean my own nails up. Won't be returning.

edited to 1 star after nasty email from owner.

This has been my go to nail & waxing spot for a Lil over a year & and half, the staff here is so friendly very welcoming my favorite is Jeanette! She knows how to do my nails right! And at a good price. I usually get the works (eyebrows & lip waxing, pedicure, full set with gel) ranges from $56-$65 depending my nail design. I would definitely recommend this nail salon!!!

My entire family have been loyal customers for about 3 years, they never do us wrong! These were by Ivan but anyone I’ve gone to always does great. Check them out ☺️

Ivan does an amazing job with manicures n full sets, steven is great with toes. Love these guys.

I love this place my favorite they always do a great job