Quick Facts About Island Nails & Spa
Strengths:
1. Excellent job on callus care: One customer mentioned that they received the best callus care they've ever had at Island Nails & Spa. This demonstrates that the salon has skilled technicians who can effectively address customer needs and concerns.
2. Kind and welcoming staff: A customer expressed appreciation for the friendly and welcoming staff at Island Nails & Spa. This positive attitude contributes to a pleasant and comfortable atmosphere for customers.
3. Skill in nail art and design: Another customer mentioned that they loved their Christmas nail set and the amazing job done by the technician. This indicates that Island Nails & Spa has skilled nail artists who can create intricate and beautiful designs according to customer preferences.
4. Long-lasting nail enhancements: A customer praised the salon for providing long-lasting and durable nail enhancements such as acrylic or dip nails. This suggests that Island Nails & Spa uses high-quality products and techniques to ensure customer satisfaction.
5. Ability to accommodate walk-ins: A reviewer mentioned that Island Nails & Spa is usually good at taking walk-in customers. This indicates that the salon is flexible and can cater to customers who spontaneously decide to get their nails done.
Weaknesses:
1. Lack of attention to cleanliness and sanitation: Multiple reviewers expressed concern about the cleanliness and sanitation practices at Island Nails & Spa. Complaints included dirty seats, unsanitized tools, and lack of proper cleaning between clients. These issues can affect the overall customer experience and raise health and safety concerns.
2. Inconsistent quality of service: One customer mentioned that they received a subpar pedicure and manicure, with uncleaned cuticles and dry skin left unattended. Inconsistencies in the quality of service can lead to customer dissatisfaction and may reflect a lack of attention to detail by the technicians.
3. Rushed service and inadequate drying time: Several reviewers reported feeling rushed during their appointments, with one even being shooed out of the salon without any drying time. Another customer expressed concern about moving immediately after a pedicure without sufficient drying time, which can lead to smudged nails. These instances indicate a lack of attention to customer preferences and comfort.
4. Pricing discrepancies: One customer mentioned being charged more than the advertised price for a pedicure, while another felt that the services were overpriced. Inconsistent pricing and potential discrepancies can lead to customer dissatisfaction and a lack of trust in the salon.
Overall, while Island Nails & Spa has strengths in terms of callus care, nail art, and customer service, there are weaknesses related to cleanliness, consistency of service, and pricing discrepancies. Addressing these weaknesses can help improve the overall customer experience and satisfaction.
Best TL Reviews
Upon entering, we were asked to sit in seats which were occupied with nail salon supply. We waited while they cleared the clutter after a couple minutes. I stood hoping they would clean/sanitize our chairs because there was debris on both chairs and nail clippings. They took their time and we were left with dirty seats. My pedicure was decent provided by a young women and I opted for the signature pedi ($30) and she completed mine in 30 minutes with everything included as listed. My partner; however only received a 19 min pedi and she did not include all the services that were listed ( did not file nails nor ask if he wanted them filed, very briefly did the bottom of the foot with Pumic stone and she did not apply the finishing lotion). She got up after wiping his legs and walked to the back where I saw her eating. She never told him he was done or said thank you. Nothing. I confronted her and she insisted she did the lotion. We waited to pay she never apologized and we still got charged despite not having the full service. Also, they do not sanitize the foot graters.. after she briefly did his foot she ran it through the dirty tub water and back in the basket. We will not be returning
I left a 1 star review 4 years ago and as of Jan 2023 I'm here to say they are still a 1 star salon. I'm being induced on my birthday later this week so I thought what better way to celebrate than a pedicure and gel manicure. I got the top tier pedicure and although the woman did a fine job, she knocked and dented my toenail while insisting I wear the salon provided flip-flop instead of my slides that would have made things easier and avoided the ruined nail. She didn't offer to fix it and frankly I just wanted to get my gel manicure done and over with. During this time I could tell they were understaffed for the walk-in demand and wanted to rush me along. The gel color I picked out wasn't available so we swapped to a similar shade and I got simple nail art that I wasn't thrilled about but happy enough to keep quiet and be on my way. Not even 5 days later and all of my nails are peeling and catching on my hair. My pinky nail ripped off entirely. I don't have time or the money to get my nails fixed before I have my baby and now I'll have ugly nails in all my newborn photos. I just wanted to have pretty nails. I think the nails are peeling because the technician did a poor job and didn't clean the sanded particles off properly. I also have what appears to be an infected side of my cuticle that I didn't have before. I think that may have happened because I noticed absolutely none of the tools they used looked sanitized or that they were stored properly. I thought it was a state requirement to sanitize between clients. I told my husband and he was pretty grossed out and told me not to go back there again. I'm most upset that I couldn't get 5 days with my gel manicure without them peeling up and pulling my hair. I spent over $100 for their services and if I wasn't literally about to have a baby I would go back and have them fix my nails.
I get terrible calluses on my feet, and getting those cared for is always my goal with a pedicure. This place did the best job I've ever had in my entire life. I also brought my three year old along for a kids pedicure, which was a moving target, and they treated her with exceptional kindness. Highly recommend.
Happy Holidays. I absolutely love my Christmas nail set. Such an amazing job! Not to mention the staff are so nice and welcoming. My nails finally started outgrowing at 3 weeks.The guy who did my nails put a clear sealant on top, so the jewels didn’t come off.
I have never done a review in my life but i feel like i need to because this nail salon almost made me cry because of disappointment :( we just moved here and i was looking for a long time salon and my experience here is not good. I gave it 2stars bec they are nice. The lady who did my pedicure barely cleaned my nails, did not remove my cuticle even though i told her to clean a little bit more. She massged my legs bec i fold up my leggings if not she wouldn’t even bother to ask. Then i was excited hoping the younger lady who did my mani is gonna be good but same thing:( very sad. Even after asking to clean a little bit more.. First photo u can clearly see the dry skin and cuticle are still there and because i felt it , i pulled it and thats what it looks like on the 2nd photo. I paid $70 and still gave them $10 tip because i know its not an easy job.
:(
Came by for a gel pedicure. I was simply told "number 2" which I came to realize meant chair station number two, ok got you, took a seat. I selected my color and was offered the price menu on a laminated card while they filled my water basin. I selected the Deluxe Pedicure for $55 and we began. I turned on my massage chair & relaxed while the nail technician chatted in her language with her coworkers. Two young children were watching ninja turtles on prime on the TV closest to me. What I didn't like was my entire Pedicure took about 25 minutes total and was charged $75, when the menu stated $55. I added no additional services, came with bare nails. My mom sat for a simple polish change manicure and the tech cut one of her lovely natural nails off without asking. Our total was $100 and in & out in 25 minutes and I was not impressed by the level of cleanliness.
Island Nails over all does an acceptable job, most of the time. They could do a bit more exfoliation ....there is not great attention to detail sometimes. But at least they usually do put toe separators (its these little details that matter to me...not putting the separators causes smudging...inevitably) and do a good job shaping my sometimes problematic nails. They are also usually good at taking walk ins, which cannot be said for many nail salons on island (especially south island). However, several times things have felt rushed when it comes time to dry (one of these details that make a difference!). One time, we were there close to closing (but not after closing), and we were literally shooed out of there without ANY drying time after paying for spendy pedicures. I thought this was VERY rude, as I did say I preferred not to leave quite without any drying time and I think if the lady was paying any attention at all it was obvious I was not happy about having the flip flops unceremoniously shoved onto to my feet and being basically herded out the door. Today was a similar situation...only this time I think she wanted me to move over to the chairs for the manicure, IMMEDIATELY after my pedicure, which I was not comfortable with because I am clumsy and always SMUDGE if I move right after. I am paying a lot of money for this, I tip well, I just want to be left to dry and not have smudged nails that I paid 80 bucks for. Its an older lady (did not get her name) that has done this both times! Please just let us dry!
Best place for acrylic or dip whatever fake nail you like. They last long and look pretty. All of the nail techs are experienced and use best practices. A little pricey but you get what you pay for. Best nail shop in Oak Harbor no question about it.
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Island Nails & Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
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| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | 09:00 AM - 07:00 PM |
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