Quick Facts About Upper Cutz
Upper Cutz is a barbershop that has received overwhelmingly positive reviews from its customers. One of the strengths of this establishment is its outstanding customer service. Customers appreciate the care and attention that the barbers, particularly Mark, give to special needs kids. This is a commendable trait, as it shows that the barbers at Upper Cutz are patient and understanding, creating a welcoming and accommodating environment for all customers.
Another strength is the helpfulness of the barbers when it comes to suggesting new looks. Marcus, in particular, is highlighted for his ability to recommend new styles. This demonstrates that the barbers at Upper Cutz are knowledgeable and experienced in their craft. They take the time to understand their customers' preferences and offer personalized recommendations, ensuring customer satisfaction.
The longevity of customer relationships is also evident in the reviews. Customers mention that they have been coming to Upper Cutz for years and trust the barbers with their haircuts. This is a testament to the professionalism and expertise of the barbers, as well as their ability to create a sense of camaraderie and loyalty among their clientele.
Convenience is another strength of Upper Cutz. Customers appreciate the ability to book appointments, reducing their wait time and ensuring that they can plan their visits accordingly. This shows that Upper Cutz values its customers' time and strives to provide a seamless and efficient experience.
In the midst of the COVID-19 pandemic, customers also appreciate the efforts made by Upper Cutz to keep them safe. This further highlights the dedication of the barbershop to the well-being of its customers, ensuring that they feel comfortable and protected during their visit.
However, Upper Cutz is not without its weaknesses. One customer mentioned a negative experience with a specific barber named Orlando, who apparently did not know how to cut a woman's hair. The customer expressed disappointment with Orlando's complaints and lack of familiarity with their desired hairstyle. This suggests that Upper Cutz may need to improve the consistency of skills among its barbers, particularly when it comes to cutting women's hair.
It is worth noting that the negative experience with Orlando did not go unnoticed, as the customer was not charged for the haircut. While this gesture is appreciated, it also suggests that the dissatisfaction with the service was significant enough to warrant waiving payment. Upper Cutz should address this issue to ensure that all barbers are proficient in catering to diverse customer needs, regardless of gender or hairstyle preference.
In conclusion, Upper Cutz is a barbershop that excels in customer service, offers personalized recommendations, and creates a friendly atmosphere. The barbers' skills and dedication are evident in their ability to cater to special needs kids and build long-lasting customer relationships. However, there is room for improvement in terms of consistency among barbers, particularly when it comes to cutting women's hair. Upper Cutz should strive to address this weakness in order to provide a consistently high level of service to all customers. Overall, Upper Cutz is a recommended place for those seeking professional haircuts, personalized recommendations, and a welcoming atmosphere.
Best TL Reviews
Outstanding customer service! I love bringing my son's her to this barbershop, Mark is very good with special needs kids! My son has autism and he takes his time with him. I would recommend this Barbershop to anyone the barber's that work here are amazing!!!!
I got my hair cut here for the first time ever as an adult. They were very helpful and gave me useful suggestions for the cut I was going for and my head shape. It was very enjoyable atmosphere as well, a sense of camaraderie filled the air as if I had been going there for the past 5 years and it was only my first time. They make you feel welcomed, but make sure you book an appointment before time.
Marcus is always great at suggesting new looks and great at what he does can’t recommend enough.
My son is 5 years old and has been coming here since he had his first haircut at one . I trust them so much and my sons loves the shop . The owner Mr.Marcus is professional , kind , very knowledgeable and I truly
Enjoy doing business with him and his shop . I would recommend this shop to anyone .
Very professional and Marcus did an amazing job cutting my son's hair. I love the fact that I can make an appointment so that I am not waiting forever and I also appreciate their efforts in keeping us safe during this pandemic. We will definitely be back!!
Usually have a good experience but started with a different barber there after not going for a while and it was my worst experience yet. He kept getting frustrated I wanted a fade but did not want to touch the top part of my tapered cut. Maybe he just did not know how to cut a woman’s hair. Tbh the whole hair cut he was complaining about my requests and the fade, mind you it’s the same haircut I have gotten at a different barber multiple times in ATL. I was really disappointed given my past experiences at Upper Cutz, so just wanted to leave this review. Overall it’s a good business but this one barber was trash for women’s hair! (Orlando was the name). I will say at the end he did not make me pay, which I appreciated. It does show that that’s how bad the treatment and eventual haircut was.
This is my first experience at upper cutz. I really enjoyed it. Demetrius aka preacher really took good care of me. I told him what I wanted and he delivered. He did a great job on my hair. The people are really friendly and it's a good atmosphere. If you are looking for a barber, this is the place to be.
Great group of guys! Interesting discussions that I've enjoyed over the years!! Actually learned something from Mark about my heritage!! Maybe shouldn't name call but I believe you'll get a professional cut and shave if you like. Also have seen younger guys get all the designs and odd cuts you see on some of the younger and they also have the ability to offer our seniors with the old style shave!! Sure you'd enjoy your experience like I do!!
Upper Cutz Info
Amenities
Health & safety
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Appointment required
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | Closed |
|---|---|
| Tuesday | 09:00 AM - 05:00 PM |
| Wednesday | 09:00 AM - 05:00 PM |
| Thursday | 09:00 AM - 05:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 08:00 AM - 04:00 PM |
| Sunday | Closed |
How to go there
Location
Places
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