Quick Facts About Vicky’s Nails and hair
to Vicky's Nails and Hair Place. The nail technician, Mr. Quan, is particularly skilled and takes the time to perfect the nails of the customers. This attention to detail has resulted in the nails lasting longer than usual, with some customers reporting that their nails can last 3+ weeks without breaking or chipping. This level of service has earned Vicky's Nails and Hair Place a high recommendation from satisfied customers.
However, there are also comments that highlight some weaknesses of the salon. One customer had a negative experience due to poor customer service. They felt undervalued as a customer when the nail technician took a long time to attend to them and appeared more focused on other tasks, such as running water for pedicures. This lack of attention and disregard for the customer's time led them to walk out and vow never to return.
Another customer had a terrible pedicure experience at Vicky's Nails and Hair Place. The nail technician rushed through the service, resulting in the polish being applied on their skin and not properly cleaned up. The customer complained, but the response from the salon was unsatisfactory, with only a mere $5 discount offered and the insistence that the same technician fix the mistake. The customer requested someone else to fix it but was told that they must have the same technician. This led to a frustrating experience as the technician frantically tried to fix the mistake while the customer had to ask her to stop. Eventually, the customer paid but left feeling unsatisfied and disappointed.
On the other hand, there are positive comments that praise the establishment and its owner. One customer had a great first-time experience and loved the professionalism and kindness of the owner. The positive feedback suggests that the establishment overall has qualities that customers appreciate.
Another customer had a positive experience with a specific nail technician. This particular Black young lady provided excellent service, taking her time and displaying professionalism. The customer was satisfied with the outcome and plans to return to her specifically.
Overall, Vicky's Nails and Hair Place has strengths in terms of a skilled nail technician who pays attention to detail and delivers long-lasting results. Positive experiences with the owner and specific nail technicians also highlight the professionalism and quality of service that can be found there.
However, weaknesses include poor customer service, rushed and sloppy service, and a lack of attention to detail that led to unsatisfactory outcomes for some customers. These weaknesses can potentially tarnish the reputation of the salon and dissuade customers from returning.
To improve, Vicky's Nails and Hair Place should address the issues raised in the negative comments. This includes ensuring that all customers are valued and served promptly and attentively. Proper training and supervision should be in place to prevent rushed and sloppy service. Additionally, the salon should have a more effective system for handling complaints, offering appropriate solutions or compensations to dissatisfied customers.
By addressing these weaknesses and building upon their strengths, Vicky's Nails and Hair Place can strive to provide consistently excellent service and maintain a positive reputation in the industry.
Best TL Reviews
Mr Quan is amazing!! He takes his time perfecting my nails every single time. I’ve never had my nails last longer than 2 weeks before, but ever since he’s been doing my nails, they can last 3+ weeks or until they grow out without breaking or chipping. Highly recommend this place!
Went because my regular nail salon..Elizs was closed. I sat in the waiting area waiting while the lady was on the phone..then when I got to the seat and picked out my color.. she threw that on the table ..then when some more people came in and wanted a pedicure..she went to run the water for that . I finally got up and walked out...because my time is valuable. I felt as though I was not valued as a customer I will never go back there again.
Pedicure done in 12 minutes yesterday in Richmond VA. Nail tech painted my all over my skin and kept wiping it from my skin, but not the nail, so the polish was caked on, then she patted it down with her finger. She was an older lady and appeared to have vision issues. I complained and she said she would take $5 off. It was the worst pedicure I’ve ever had. I complained to the cashier and she said, “Wow, That looks terrible.” She called the nail tech to fix it. ????
I requested someone else to fix it. She said the same tech had to fix it. I said NO WAY! The nail tech ran to the front of the salon and started using acetone to remove the paint from my skin and frantically repeated “I will fix it!” I asked her to please stop. She was on her knees, ???? while I stood at the register asking her to please stop. I felt bad for her, so just paid and walked out. Horrible experience!!!
My girlfriend went here for the first time today & loved her experience! She had all positive things to say about the establishment & the owner & his professionalism & kindness!
Pedicure was 5 mins she ain’t take no time on my feet nd got otger people waiting nd it’s just her
Very unprofessional and rushed for no reason. This was my first and last time ever coming to this place i asked for a simple pedicure and eyebrow cleaning and this women was rushed and sloppy for no reason was no one here but one girl and me and she managed too miss my entire eyebrow and snatched my damn eyelash right off my eye and than going to proceed and offer me weave glue to correct her. Very rude with their approach towards paying customers.
This Black Young lady did my pedicure and nails and she was amazing. She took her time and was so professional. I absolutely love this spot and her. I will be returning to her.
They did amazing on my nails every time I come
Place Pictures
Vicky’s Nails and hair Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 10:00 AM - 08:00 PM |
|---|---|
| Tuesday | 10:00 AM - 08:00 PM |
| Wednesday | 10:00 AM - 08:00 PM |
| Thursday | 10:00 AM - 08:00 PM |
| Friday | 10:00 AM - 08:00 PM |
| Saturday | 10:00 AM - 08:00 PM |
| Sunday | 11:00 AM - 06:00 PM |
How to go there
Location
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