Sunny Nail & Spa

+1 919-838-8433

1619 - 104 Cross Link Rd, Raleigh, NC 27610 United States of America

Open Today: -

Quick Facts About Sunny Nail & Spa

Sunny Nail & Spa place, based on the comments provided, has several strengths and weaknesses. In order to properly analyze these, it is important to consider both positive and negative aspects of the salon.

Starting with the strengths, one commenter mentions having a great experience the first time they visited the salon. This indicates that there is potential for quality service and customer satisfaction. Additionally, the commenter appreciated the work of a male technician who was attentive, caring, and able to deliver the desired outcome. This suggests that there may be skilled and customer-oriented staff members at Sunny Nail & Spa place.

Another strength is the familiarity and personal connection that some customers have with the salon. One commenter mentions being acquainted with the staff for years, which shows that there is a level of trust and loyalty between the two parties. This familiarity can serve as a positive aspect for those who value established relationships with service providers.

Moving on to weaknesses, one common complaint is the quality of the service provided by some of the female technicians. Customers claim that these technicians are rough, aggressive, and rushed in their work. This results in clunky, sloppy, and poorly done nails. This is a significant weakness as it implies a lack of skill and attention to detail among certain staff members, leading to dissatisfaction for customers.

Furthermore, customer service is highlighted as another weakness. One commenter expresses disappointment with the customer service they received, claiming that they were rude and nasty. Another customer mentions that although the salon was initially nice, their experience was ruined due to the lack of professionalism and rudeness from the technician who handled their nails. These incidents indicate a lack of training or proper management when it comes to customer service, which can negatively impact the overall experience of visiting Sunny Nail & Spa place.

Another weakness mentioned in the comments is the subpar removal of acrylic nails. One customer explains that their acrylic nails were not properly removed, despite requesting the service. The staff member used force and filed down the nails instead of soaking them, resulting in frustration and pain for the customer. This indicates a lack of knowledge or skill in proper nail removal techniques, which can be off-putting for customers seeking these services.

Additionally, another customer expressed disappointment in the durability of the gel polish used during their manicure. The gel peeled off after only four days, which is significantly shorter than the expected duration of such polish. The customer explains that when they approached the manager about the issue, they were met with resistance and asked to pay an additional fee for a reapplication. This lack of accountability and unwillingness to rectify mistakes is a weakness in the salon's customer service approach.

In conclusion, Sunny Nail & Spa place has strengths such as the potential for skilled technicians who can deliver satisfactory service and a level of familiarity and trust between long-term customers and the salon. However, there are also weaknesses in terms of the quality of service from certain technicians, including rough and rushed work, as well as a lack of professionalism and poor customer service. The unsatisfactory removal of acrylic nails and short durability of the gel polish further detract from the overall quality of the salon. It is recommended that Sunny Nail & Spa place address these weaknesses by providing proper training and supervision for their technicians, improving customer service protocols, and ensuring the competency and knowledge of all staff members in performing various services.

Best TL Reviews

They charge me 55 dollars and it nothing like what I asked for them she was being rude and aggressive

Let me just go ahead and say that if you come here to get your nails done ASK FOR A MALE TECH. The women here cannot do nails. They are very rough and aggressive. They do not take thier time at all. This is the first time I let a female do my nails here and the technician did an absolute horrible job. My nails were clunky and sloppily done. The acrylic was ABOVE my cuticles, one of my nails was pointing In a whole different direction and the glue was all over my fingers. If I wasn't in a rush I would've definitely asked for it to be done over or discounted. I have never had my nails done so terribly ever. I'll be finding another place to go.

Going to the salon in the past , the first time getting my nails done, was a great experience, I absolutely love them, the second time getting my nails done I wasn't very happy, the lady made me feel really bad so I didn't go back, but this time I had the most awesome experience, this time I had a man do my nails, he was so, so nice he cared about what he was doing my to nails, also what I wanted he gave me exactly what I wanted, he was just great he want to please me, my nails are beautiful I'm very happy with them and I will go back again as long as he be the one do my nails every time, so if you going to Sonny's nails always choose this man has gray hair slim he's a very happy guy thank you so much to Sonny's.

I went to this establishment earlier this week when I left work. I had ask for my overlay to be soaked off and to get a manicure. I advised the woman that works at the table beside the register that the overlay was still on some of my nails. This lady did not listen to me and kept telling me that I shouldn't remove the overlay because it was so nice. Well come to find out she was right about 1 thing it shouldn't have been removed at Sunny nails salon due to this woman messing up my real nails and she certainly did not know how to do a regular manicure. Now I have to spend more money to go this this stuff soaked off my nails. Also I WILL NEVER RETURN TO THIS PLACE OF BUSINESS AND EVERYONE I COME IN CONTACT WITH WILL KNOW WHY. I WOULD NOT RECOMMEND THIS ESTABLISHMENT TO MY DOG. THIS WAS SOMETHING SIMPLE, I'M VERY DISAPPOINTED!!!

Been knowing these folks for years and they know me soooo how Tina thought I was gonna settle for some any kinda mess she throws on me is a big NO! They were rude and nasty. Never again and I’m telling everyone I know! My business is as well!

Went in to have my full set acrylic nail taken off due to fungus. And the lady that handles me was very unprofessional and rude. She was forcing the acrylic off my nail with a fake nail. This was very painful so she tried soaking my nails each time for a few seconds. When the acrylic wouldn’t come off she filed it down and kept telling me all the acrylic was gone. I kept picking it off and telling her it was still there. I ended up walking out and now I’m having to go somewhere else to get the acrylic off. I didn’t ask for anything hard just get All the acrylic off! Go at your own risk!

I did not like their customer service. I got a pedicure with regular polish and a manicure with gel polish on my natural nails. The gel peeled off in 4 days. I went in to advise and to see if they would redo since gel is suppose to last at least two weeks. The manager stated that I waited too long and the she would charge me an additional $15. I was so upset. I don’t have money to give away for a poor job, I paid once why should I have to again for a lousy service. I will not be going back. They were nice until they get your money

I went in to get my nails done yesterday and they come out nothing how I want it to be the shape of my nails aren’t that perfect and Lee I think that’s is her name said that I don’t want butterflies glitter on my ring fingers but the picture I showed her had butterflies glitter on the ring fingers and she really did rushed to do my nails so I will never go back to to her anymore I rather pay a little bit more for my nails and feet. I don’t recommend this place