Quick Facts About Top Nails
Top Nails, based on the comments provided, appears to have both strengths and weaknesses. In analyzing the comments, we can identify several aspects of the salon that contribute to its strengths and weaknesses.
One of the most significant strengths of Top Nails is its ability to provide long-lasting and beautiful nails. A customer mentioned that they have been going to the salon since the COVID-19 pandemic, and their nails always last 2+ weeks and look beautiful. This suggests that the salon's technicians are skilled in providing high-quality nail services, ensuring customer satisfaction and value for money.
Another strength mentioned by a different customer is the relaxing experience during a pedicure. The customer mentioned a long and relaxing pedicure with a hot stone massage, indicating that the salon offers a comprehensive and enjoyable service. This attention to detail and customer comfort contributes to the overall positive experience at Top Nails.
However, the comments also highlight several weaknesses that may detract from the salon's reputation. One significant weakness is the unprofessional behavior of one of the technicians. A customer mentioned that the technician commented on their friend's weight and diet choices, leading to a negative experience. This behavior is disrespectful and inappropriate, creating a hostile environment for customers. Such incidents can significantly damage the salon's reputation and discourage potential customers from visiting.
Furthermore, there are complaints about the salon's pricing and honesty in terms of service charges. One customer mentioned that the owner's daughter overcharged them, claiming that the listed prices were outdated and subject to variation. This inconsistency in pricing and lack of transparency can erode trust and leave customers feeling cheated. Additionally, another customer mentioned being threatened with the involvement of the police when disputing the quality of a service. Threatening customers instead of resolving issues in a professional manner can further contribute to a negative perception of the salon.
Additionally, there were complaints about the quality of the nail services provided by the salon. A customer expressed dissatisfaction with the application and appearance of their nails. They described the nails as being too thick, poorly painted, and featuring bubbles. This suggests a lack of attention to detail and skill on the part of the technician. Inconsistencies in service quality can deter customers from returning and negatively impact the salon's reputation.
In conclusion, Top Nails possesses strengths such as its ability to provide long-lasting and beautiful nails, as well as creating a relaxing experience during pedicures. However, the salon has several weaknesses, including unprofessional behavior from technicians, inconsistent pricing practices, and poor service quality. It is important for Top Nails to address these weaknesses in order to enhance customer satisfaction and maintain a positive reputation in the industry.
Best TL Reviews
been going there since covid my nails always beautiful always last 2+ weeks
One of the tech’s commented on my friends weight/diet choices, it totally shocked me, I was taken back. My tech was wonderful, I kinda feel like she was in shock also! It is 2022, women should be lifting each other up, not putting them down! My friend stood her ground and put that tech in her place! Just very unprofessional and disrespectful! My friends and I will be finding another nail salon! I do not recommend this place!
Yes as a man I went and got a pedicure and manicure. I try and do it at least once a year. Get myself all straightened out and then I'm good for about a year. Don't want to let your feet get out of control. Especially at my age. ????
owners daughter is awful at nails and over charged. i pointed out the prices listed and they said they were outdated and that the prices can vary. very shady business practice. took her almost 5 hours to do this and they charged $100
don’t recommend, they will threaten to call the cops on you if you don’t pay 100$ for a disaster like this
One of the worst sets of nails I've had in quite a while. I like thicker acrylic, and they are that, but otherwise, just terrible. The shape is not almond at all, and the guy told me they had to be longer than what I wanted to even have an almond shape. Not true, I've had short almond nails many times before. He also smelled overwhelmingly of cigarettes, which was very unsettling.
They did a great job. Had a fill in and pedi. Great pricing. The pedicure was long and relaxing with hot stone massage. The techs took their time. I will be back.
I have had a run of bad luck with finding a new nail salon. I went to this salon because a friend told me how much she loved them. I'm not sure if I got an inexperienced girl or if she just really messed up on my nails cause she was having a bad day. The salon itself was nice and the staff was very friendly. However, the woman doing my nails took twice as long to do my nails as it normally takes to get gel done. As you can see by the photos below they are bubbly and painted poorly. There is too much gel on them and they are way too thick. I didn't say anything the day they were done because I really didn't have the time to get them done again. I'm about a week and half overdue to have them done but have no clue where to go now.
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Top Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:30 AM - 07:00 PM |
|---|---|
| Tuesday | 09:30 AM - 07:00 PM |
| Wednesday | 09:30 AM - 07:00 PM |
| Thursday | 09:30 AM - 07:00 PM |
| Friday | 09:30 AM - 07:00 PM |
| Saturday | 09:30 AM - 07:00 PM |
| Sunday | 11:00 AM - 04:00 PM |
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