Quick Facts About Magic Nails & Spa
Magic Nails & Spa, like any other business, has both strengths and weaknesses. Let's analyze the comments to identify these aspects.
Starting with the strengths, one comment mentions that Tammy did an amazing job on both the feet and hands of a customer. This comment highlights the competence and skill of at least one of the technicians at Magic Nails & Spa. The customer was satisfied with the service and intends to come back, indicating a positive impression of the salon.
Another comment appreciates the customer service provided by a nail technician named Mary. The customer describes Mary as nice, polite, and offering excellent customer service. This is an important strength as good customer service can enhance the overall experience and attract repeat customers.
Moving on to the weaknesses, several comments mention issues with rushed service. One customer notes that their pedicure only took 15 minutes and their nails ended up looking like they were done by a five-year-old. This indicates a lack of attention to detail and quality control. Another customer echoes this sentiment, expressing disappointment in the poor quality of work and the fact that the salon seems to prioritize speed over ensuring a satisfactory outcome.
There are also complaints about mistakes made during nail services. One customer requested a specific color and French tip design but received a different color and lopsided French tips. Additionally, the customer asked for plain nails with flowers but was given the wrong color and a ruined flower design. These mistakes can be seen as a weakness in the salon's ability to fulfill customer requests accurately.
Another complaint relates to the behavior and attitude of the staff. A customer recounts an incident where they arrived just before closing time and were met with a dismissive and uncaring response from the staff. The staff refused to fix a broken nail despite the customer pointing out that the salon should still be open according to the posted business hours. This negative interaction reflects poorly on the salon's customer service and may deter potential customers from returning.
In terms of weaknesses, there are also mentions of poor nail cutting, filing, and application of polish. Customers report crooked nails, messy filing, incomplete polish application, and smeared topcoats. These issues indicate a lack of precision and attention to detail in the salon's nail technicians.
Overall, while there are a couple of positive comments highlighting the skill of individual technicians and excellent customer service, the majority of the comments indicate weaknesses in areas such as rushed service, mistakes in fulfilling customer requests, unprofessional behavior, and poor precision in nail services.
To improve, Magic Nails & Spa should focus on training their staff to prioritize quality over speed, paying attention to customer requests, and ensuring a high level of customer service. They should also address issues related to precision and attention to detail during nail services. By addressing these weaknesses, they can create a more positive and satisfying experience for their customers and improve customer retention.
Best TL Reviews
I try to keep an open mind when going into a new nail salon. But I was so disappointed. I didn’t mind waiting i new they were busy but the lady that did my nails did them so messy, I asked for the color purple valentine she did not give me that color, the French tip she gave me is not a French tip they are all lopsided. I asked for two nails to be plain with two flowers. She still painted them with the wrong color purple after I asked her twice not to, also on one hand she ruined the flower and didn’t even take the time to fix it. I’m not sure if I’ll ever go back.
Tammy did an amazing job on both my feet and hands I will definitely be coming back to her! She also took her time and made sure everything was perfect.
There seems to be an issue with rushing customers in and out the door. We came in for 4 pedicures and the pedicures were finished extremely quick and it shows in the poor quality of the work. My nails were cut crooked and filed even worse. If they had taken their time I’m sure my nails wouldn’t have been cut crooked. My niece’s pedicure polish was not applied on the entire nail and was missing polish on almost all of her toes, the top coat that smeared onto her skin was also not wiped off. I had to ask for another toes to be repainted. The technician who did my sister’s toenails was very rough and hurt her when cutting her cuticles. Unfortunately we will not be coming back
Really do feel rushed, my pedi took 15 minutes!! My nails look like a five year old did them. Looks bad. I will never come back!
Horrible experience.
I had the most nail technician ever Mary she was so nice a polite and have thee best customer ❤️ service ever! Will I go back again of course I may make this shop my home!!!! Thank you again Mary for the awesome service you provided to my hands and feet.
They clearly post their business hours on their door which states that they are open 9AM-7PM MON-SAT. I stopped in on a Wednesday at 6:20pm and asked if they could repair one broken nail. One of the ladies yells "what are you doing we are close!" I told her that their business hours say they are open until 7pm. She looked down and continued to gather her things at her station and ignored me as if I wasn't standing there. Another lady who was sitting doing a pedicure asked to look at my broken nail and told me they did not have time to fix it. I would hope it wouldn't take 40 minutes to fix a nail! Their customer service explaines why I pass by and never see clientele in this nail shop. I should have avoided this place regardless of how convenient the location is for me.I just waited for my technician to have an opening to get my nail fixed. Take your money to a nail shop that isn't too good for big or small requests. Check out US NAILS-14401 E Bayaud Ave, Aurora, CO 80012 Excellent service, clean, hardworking and kind. Ask for Tina (my nail tech) she is AMAZING!
I am from out of state, however, I have needed my nails done while up here for a very extended amount of time. I have used this salon multiple times now as it was recommended. The ladies have always been extremely kind and caring! I always get the dip nails w/design as well as my toenails painted in the matching color. Always have came out great! This is the only salon I will go to when we are up here from now on!
Thank you so much for fixing my nails! They looked so good I decided to get a pedicure as well! I appreciate the kind lady that helped me today.
Magic Nails & Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
|---|---|
| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 06:00 PM |
| Sunday | 11:00 AM - 05:00 PM |
How to go there
Location
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