Quick Facts About CnL Nails
CnL Nails has several strengths that have been highlighted in the comments. Firstly, their color selection is impressive, which indicates that they offer a wide range of options for customers to choose from. This is a strength because it allows customers to find their preferred colors and cater to their unique preferences.
Another strength mentioned is the professionalism of the staff. The comment specifically mentioned that the nail techs were thorough, took their time, and listened to the client's needs. This professionalism contributes to a positive customer experience and helps establish trust between the salon and its clients.
Additionally, starting appointments on time is seen as a strength. Punctuality is crucial in the service industry, and customers appreciate when their appointments are honored promptly. This shows that CnL Nails values their clients' time and makes an effort to provide efficient service.
Furthermore, the facility's location is considered a strength. Being located next to a Starbucks implies convenience, making it easier for customers to combine their nail appointments with other errands or activities. Additionally, maintaining a clean and well-maintained facility reflects positively on CnL Nails and contributes to a pleasant atmosphere for customers.
On the other hand, there are some weaknesses that have been mentioned in the comments. One customer had difficulty understanding the English of the staff, which suggests a communication barrier. While this may not be a major issue for everyone, it can create confusion or misunderstandings for some customers.
Another weakness pointed out was the roughness during a pedicure, resulting in bleeding for both the customer and their daughter. Rough handling during a service is unacceptable and can lead to a negative experience and potential injuries. This demonstrates a lack of attention to customer comfort and safety.
The incident where a customer was yelled at in front of everyone when requesting a fix for a nail issue is a significant weakness. This type of behavior is unprofessional and unacceptable. Yelling at a customer is disrespectful and creates a negative and humiliating experience for them. This incident highlights the poor customer service and lack of professionalism at CnL Nails.
Another weakness mentioned is poor quality work. One customer had issues with the polish, including having something stuck in it and a thick, poorly done correction. This indicates a lack of attention to detail and skill in providing a polished and professional finish. Furthermore, the customer's callous was not properly treated, which shows a lack of expertise in addressing foot care.
The final weakness mentioned is a lack of refund policy and rude responses to customer complaints. This suggests that CnL Nails is not willing to take responsibility for their mistakes and does not prioritize customer satisfaction. A refund policy is essential for customer confidence and is expected in the service industry.
In summary, the strengths of CnL Nails include a wide color selection, professionalism, punctuality, and a convenient location. However, the weaknesses include difficulties with understanding English, rough handling during services, unprofessional behavior, poor quality work, and a lack of refunds and customer service. These weaknesses highlight areas that CnL Nails should address in order to improve their overall customer experience and reputation.
Best TL Reviews
I moved here several months ago and have been on the hunt for a new nail tech. I have been impressed with CnL nails, their color selection, professionalism, and adherence to starting appointments on time. For manicures/dip/gel nail I would HIGHLY recommend Lee. She is thorough, takes her time, and listens to the client’s needs. The only adjusting feedback is I would not recommend Henry for pedicures, unless you like your massages and overall pedicure experience more on the strong side. He did do a beautiful job painting my feet, but personally would stick with someone with a lighter hand next time. And lastly, the location is great. It’s right next to a Starbucks, and the facility is well maintained and clean.
Heard a lot of complaints about CNL nails so I was a little skeptical but they were able to get me in as a walk in. They were very nice! Their English was a bit hard to understand so I heard them repeat themselves multiple times to other clients. Maybe people take that as “yelling” but I didn’t see it that way. They were very thorough during my manicure and pedicure. I worked with two different nail techs and both did an amazing job on my French tips. I will definitely be going back!!
Clean environment, clean tools, soft music.
***please don’t mind my COVID toes…
Every two weeks I come and get my nails done. I have never once been disappointed with the results. In fact, they do such a great job I’ve never had a chip or a broken nail. I highly recommend coming here. Clean atmosphere, comfortable and inviting music.
I love this place. Every time I go, they do an excellent job and today was no exception! Make sure to book an appointment before you go because they are busy—and rightfully so!
This was the most disappointing service I've ever had, just wanted to spend time with my daughter and enjoy getting my nails done but it went down hill fast. The technician were so rough on both of us and made us bleed, in response told us to relax. Once my nails got painted my left thumb nail was a drastically different size. I politely asked him if he could fix this, he proceeded to yell at me in front of everyone and said one of my thumbs is bigger and he cannot fix that. Lol..I have one fat thumb apparently. Honestly I've never been so disappointed and humiliated. Will never go back. Please try another nail salon I would never want anyone to feel this way and pay so much for something so horrible. Lesson learned!
Pedicure was initially fine, but had something stuck in the polish of one of my big toes. I asked them to repaint it and they tried to just scrape out the lint and paint over it. I told them the whole nail needed to be repainted so it wasn’t lumpy, and the woman was clearly peeved (they were NOT busy) and layered on the most terrible thick coat of polish I’ve ever seen. I had to remove the polish when I got home and do it myself because the correction was so atrocious (see pictures of left big toe).
Also upon inspecting my feet, the callous on my left toe was made worse and NOT EVEN CLEAN - see second picture.
Very poor quality poor customer service rude employees and no refunds when they mess up the job. They will argue with you rudely if you have a complaint or wont talk they will just point at the no refund signs. Pretty shady.
I was nervous because of others' negative reviews but I was on vacation and really wanted a manicure. The tech that did my gel as a walk in was great. No issues whatsoever. No rudeness. My nails look great. If I was local, I'd go back!
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CnL Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:30 AM - 06:00 PM |
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| Tuesday | 09:30 AM - 06:00 PM |
| Wednesday | 09:30 AM - 06:00 PM |
| Thursday | 09:30 AM - 06:00 PM |
| Friday | 09:30 AM - 06:00 PM |
| Saturday | 09:30 AM - 05:00 PM |
| Sunday | Closed |
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