Essence Nail & Spa

+1 336-786-2807

631 W Independence Blvd, Mt Airy, NC 27030 United States of America

Open Today: -

Quick Facts About Essence Nail & Spa

Essence Nail & Spa has received a mix of positive and negative comments from customers. In order to evaluate their strengths and weaknesses, let's analyze these comments further.

Strengths: 1. Customer Catering: One customer mentioned that the staff at Essence Nail & Spa catered to their disabled mother's needs during her visits. This level of personalized service is a strength as it demonstrates their commitment to providing a comfortable and accommodating experience for all customers.

2. Skillful Nail Technicians: Multiple customers praised the skill and talent of the nail technicians at the salon. They specifically mentioned the excellent work done by Angie and the lady at the end of the row. This indicates that the technicians at Essence Nail & Spa are highly trained and capable of meeting customers' expectations.

3. Friendly and Quick Service: A customer appreciates the friendly and efficient service despite the busy environment. This positive feedback suggests that the staff at Essence Nail & Spa are courteous, attentive, and able to maintain a high level of service even during peak hours.

4. Consistency: Another customer mentioned that Essence Nail & Spa consistently does a great job. This implies that customers can expect the same level of quality and service on each visit, which is a valuable characteristic for building customer loyalty and trust.

Weaknesses: 1. Durability of Services: One customer expressed disappointment with the durability of their gel polish, stating that four nails broke and the polish started peeling off within four days. This suggests that there may be issues with the longevity and quality of some of the services provided by Essence Nail & Spa.

2. Lack of Improvement over Time: The same customer who experienced durability issues also mentioned that they had not visited Essence Nail & Spa in a couple of years due to past similar experiences. This indicates a lack of improvement and may suggest a recurring problem that needs to be addressed by the business.

Comparative Reference: One customer stated that they would be going back to Diamond Nails for great service. This indicates that there may be perceived differences in terms of service quality between Essence Nail & Spa and its competitors.

In summary, Essence Nail & Spa has several strengths, including their customer catering, skillful technicians, friendly service, and consistency. However, they also have weaknesses, such as durability concerns and a perceived lack of improvement over time. To improve their business, Essence Nail & Spa should address the issues with service durability and consider implementing measures to consistently improve their offerings to maintain a competitive edge in the market.

Best TL Reviews

I absolutely love this place. They really do cater to the customer, my mom is disabled and they do a great job of taking care of her when she gets manicures and pedicures. I can't help but to brag about how good Angie did on my nails this week. I really couldn't be happier with how I'm always treated whenever I visit there, definitely the best place in Mount Airy to get your nails done in my opinion.

They are the best in town. I always go to the one lady on the right at the end . She is amazing... I won't be going no where else.

I would also suggest after your manicure get a pedicure....

We love our nails! Friendly and quick considering they were very busy.

First time having my nails done in years the ladies were great will definitely be coming back to them

Such a wonderful time!! We showed them pictures of what we wanted and they absolutely nailed it!!

They consistently do a great job. They are friendly and respectful of my time. I love how my nails and eyebrows come out each time.

I had a fill in on my nails, went on a Thursday by Sunday 4 nails had broke and my polish was peeling off! Gel polish that should last for 2 weeks or more!

I haven’t been there in a couple years for this reason but had a gift card and I see nothing has changed!! Definitely not the best nail salon in Town!!

Will be going back to Diamond Nails where you get great service!!

When i went in the place was very busy but the staff did a great job getting everyones services done. They were very friendly will definitely be coming back