Lavie Nail Spa

+1 614-794-3979

5805 Maxtown Rd, Westerville, OH 43082 United States of America

Open Today: -

Quick Facts About Lavie Nail Spa

Lavie Nail Spa has several strengths based on the comments provided. First, customers appreciate the accommodating nature of the spa. One customer mentions that they are able to see her without an appointment when she calls in on the same day. This flexibility allows customers to receive services even if they had not planned ahead. Additionally, the employees are described as nicely dressed and friendly, which contributes to a positive and welcoming atmosphere.

Another strength mentioned by a customer is the reasonable prices at Lavie Nail Spa. This is a significant factor for many customers when choosing a nail salon, as they want quality service at an affordable price. The fact that the prices are considered reasonable suggests that the spa offers good value for the money.

Positive experiences with the staff are another strength. Customers mention that the staff is friendly, cheerful, and skilled. One customer even plans to return with their girlfriend because they enjoyed themselves so much. This indicates that the staff is able to create a pleasant and enjoyable experience for their customers.

On the other hand, there are some weaknesses highlighted in the comments as well. One customer had a negative experience with the manager, stating that they were physically assaulted and hung up on when requesting a refund. This is a major issue and reflects poorly on the management and overall customer service at Lavie Nail Spa. The comment also advises against going to the spa, which could potentially deter new customers from trying their services.

In addition, a few customers mention issues with the durability of the gel manicures. They report that the polish chips the same day or starts peeling by the third day. This suggests that there may be a quality control issue or a need for improvement in the application process. Customers expect their nail polish to last for at least a few days without any issues, so this is a potential area for improvement for Lavie Nail Spa.

Despite these weaknesses, there are more positive comments than negative ones, indicating that Lavie Nail Spa generally provides a good experience for its customers. The majority of comments highlight the friendly staff, skilled nail technicians, and the enjoyable atmosphere. These strengths contribute to customer satisfaction and loyalty.

In conclusion, Lavie Nail Spa has several strengths, including accommodating nature, reasonable prices, friendly staff, and an enjoyable atmosphere. However, there are some weaknesses, such as a negative customer service experience with the manager and issues with the durability of gel manicures. By addressing these weaknesses, Lavie Nail Spa can further improve their customer experience and continue to attract and retain satisfied customers.

Best TL Reviews

I have been coming to Lavie for over a year now. Love that they are very accommodating as to seeing me without an actual appointment when I call in on the day that I am in Westerville. Today was the first time I was not totally satisfied, but Yen took care of the problem with a very understanding and kind heart! All of the employees are always nicely dressed and friendly! And their prices are reseasonable. I enjoy utilizing their establishment.

What a wonderful experience. The staff were friendly cheerful and skilled. My girlfriend and I enjoyed ourselves so much, we have appointments scheduled for next month. A+

I just needed my toenails cut. I'm semi-disabled and cannot reach them. The gentleman was very kind, gentle and it took no time at all. I will definitely go back+

If I could provide a negative rating I would. I had HORRIFIC service today. Not only was I physically assaulted by the manager after receiving a refund for an inaccurate invoice — he hung up on me when I requested a refund.

Please ladies - DO NOT go to la vie. It’s clear that management thinks it’s okay to be aggressive towards women and are simply rude.

I’m ok & im grateful to the police responders that advocated for me and helped deescalate the horrific situation.

My wife and I have been coming here for over 2 years, the service is always amazing. The staff is genuinely nice, makes us feel at home, and always make us laugh!

Super friendly staff (hence the 3 stars) but unfortunately both times I have gotten a gel manicure there they have chipped the same day I got them done and start to peel on the sides by the third day.

It was amazing, very fast and really want to know what the customer wants. Also very fun too, the last nails I had I got a ton of compliments on! I definitely recommend!

First time here. It was great. I will definitely return. The staff is so nice, and the service was great. My nails look great, unfortunately I didn't get either tech name that did my toes and fingers , but I will definitely ask and request next time. 5 stars for sure from me.