Quick Facts About J & W Nails
J & W Nails has several strengths and weaknesses based on the comments provided.
Starting with the strengths, many customers appreciate the relaxing and fun environment of J & W Nails. The technician is described as gracious and helpful, especially for those who are new to nail treatments. The staff is also commended for their excellent massage and scrub services, which add to the overall pampering experience. Additionally, the establishment is praised for its cleanliness, efficiency, and fast service. The punch card reward system is also a positive aspect, allowing frequent customers to earn free services. Furthermore, the staff is noted for being kind and sanitary, with a good understanding of COVID-19 protocols. They are skilled and open to corrections without resistance.
On the other hand, there are a few weaknesses identified in the comments. One customer mentions that the prices went up after remodeling, which may be a drawback for some. The establishment is also described as being understaffed, leading to potential difficulties in getting an appointment. Another comment points out that the staff speaks minimal English, making communication challenging for some customers who prefer a more interactive experience. Furthermore, a customer shares a negative experience with a new technician under the management, expressing disappointment with the lack of skill and the subsequent breakage and chipping of the nails. There is also a complaint about the shape of the nails not being done correctly, even after pointing out the mistakes.
The overall feedback is relatively positive for J & W Nails. The strengths include a relaxing environment, helpful and gracious technicians, excellent massage and scrub services, cleanliness, efficiency, fair prices, and a punch card reward system. On the other hand, the weaknesses include increased prices after remodeling, understaffing leading to appointment difficulties, minimal English-speaking staff members, and instances of inexperienced technicians leading to nail breakage and incorrect shaping.
In terms of recommendations for improvement, J & W Nails could consider addressing the staffing issues to avoid understaffing and improve availability for customers. Additionally, investing in language training for staff members can enhance communication and improve the overall experience for customers. Ensuring all technicians are well-trained and skilled can help prevent issues such as nail breakage and incorrect shaping. Lastly, maintaining competitive pricing post-remodeling can help retain customers who may be deterred by price increases.
By addressing these weaknesses and continuing to build on their strengths, J & W Nails can strive towards providing an exceptional and satisfying experience for all customers.
Best TL Reviews
After a stressful month of moving and starting a new job, my sister and I decided to take some time to pamper ourselves at J&W Nails in Oak Park.
This establishment offered a very relaxing and fun environment. I'm new to this type of treatment, so I had no idea what to expect or even how the process worked. The technician was gracious and guided me through the experience. Even though I was fumbling about, she made it fun, which kept me relaxed.
I only got the pedicure with a clear coat. While my sister did both pedicure and manicure. She did a good job of filing my nails and marking them shine. The massage and scrub were excellent bonuses.
I would definitely come back with my GF for a second go-around.
price went up after remodeling recently. can’t blame them. thanks a lot, inflation. they’re understaffed so i usually call and ask for availability before going in. good luck!! I’m a man so i don’t care bout the beauty of my toes but i do get pedicures like once a month for hygiene purposes. i’m grateful that the ladies willing to work on some strangers feet..in 2023
They just remodeled, so they are now cleaner in a brand new kinda way. They've always been clean, fast, and efficient. I love the punch card reward system since I frequent it so often that I easily earn free services. Prices are great as well!
I've been going to this nail shop for over two years but after today I would not recommend. I was told that they are under new management and it shows. The lady who did my dip-manicure seemed lost even when taking payment from individuals. She wasn't sure of what product to use and less than 12 hours later my nail has broken and the polish chipped on several nails. I am so disappointed and will not even return for them to fix it. I'd rather go to a shop closer to my house.
The staff speaks minimal English with makes it hard to communicate. The service performed was good. If you only care about services being performed its a good place. If you are seeking an experience they leave a lot to be desired.
Han was great! Walked in, got a regular pedi and no chip mani - both together was only $62 which is a steal. No complaints.
The staff here is always kind, they are very sanitary, they are up to date on covid-19 protocols. So far all nail techs that have serviced my nails have been skilled. They are willing to take corrections without resistance (you know what I'm talking about; some techs may give you an attitude if you point out the inside of your nail isn't getting polished ????) I'm always satisfied here. They are pretty swift too. One critique, I do think they need at least one stronger English speaking staff member at every shift.
This is my 3rd visit and unlike my first visit (which was perfect) the last 2 visits have been totally problematic ???? first off I told the lady I didn’t want the woman in first chair but they gave her to me anyway she ruined my REAL NAILZ even after I showed her the shape of nailz I’d prefer she still rushed and gave me THIS! I asked for stiletto nailz and is THIS WHAT I GOT EVEN AFTER POINTING OUT THE MISTAKES SHE CONTINUED TO MISSHAPE MY NAILZ AND RUSH ME OUT then charged me 80$ laughable ???????? THIS PHOTO IS 12 hrs after service ????????????????????????????????♀️
Place Pictures
J & W Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 10:00 AM - 07:00 PM |
|---|---|
| Tuesday | 11:00 AM - 07:00 PM |
| Wednesday | 10:00 AM - 07:00 PM |
| Thursday | 10:00 AM - 07:00 PM |
| Friday | 10:00 AM - 07:00 PM |
| Saturday | 10:00 AM - 07:00 PM |
| Sunday | 11:00 AM - 06:00 PM |
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Location
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