Dames and Sires Grooming

+1 615-323-9908

439 N Broadway, Portland, TN 37148 United States of America

Open Today: -

Quick Facts About Dames and Sires Grooming

Dames and Sires Grooming place has received both positive and negative feedback from customers. In order to assess their strengths and weaknesses, let's analyze the comments provided.

Starting with the positive comments, we can identify a few strengths of Dames and Sires Grooming place:

1. Quality Grooming: One customer mentions that the groomers provided the best trim and grooming their dog had ever received. This indicates that the grooming services offered by Dames and Sires are of high quality.

2. Friendly Staff: Multiple customers mention that the staff is friendly and nice. This is an important strength as it creates a positive and welcoming environment for both pets and their owners.

3. Communication: Customers mention that it is easy to contact Dames and Sires either by phone or through Facebook to make appointments. This shows that the groomers have effective communication channels in place, making it convenient for customers to reach out to them.

4. Pricing: One customer states that Dames and Sires offers good pricing, indicating that their services are competitively priced.

Now let's analyze the negative comments to identify potential weaknesses:

1. Inconsistent Quality: One customer mentions that their dog's body was cut entirely despite requesting only specific trims. This indicates a lack of attention to detail and miscommunication on the part of the groomer. This incident highlights a weakness in terms of consistently meeting customer expectations.

2. Overcharging: Another customer mentions being charged twice as much as they paid at another groomer in town. This indicates a potential weakness in pricing transparency or consistency.

3. Appointment Availability: One customer mentions that Dames and Sires might close early if they finish their scheduled grooming for the day, which can inconvenience walk-in customers. This suggests a potential weakness in managing appointment availability and accommodating walk-ins.

4. Lack of Apology: One customer mentions that the groomer did not provide an apology when mistakes were made, such as cutting the dog's hair unevenly and dematting the dog's tail. This lack of apology indicates poor customer service and a potential weakness in addressing and rectifying customer concerns.

Based on the feedback provided, Dames and Sires Grooming place has several strengths such as their quality grooming, friendly staff, effective communication, and competitive pricing. However, they also have weaknesses in terms of inconsistent quality, overcharging, appointment availability, and lack of apology for mistakes made.

To improve their business, Dames and Sires should focus on addressing these weaknesses. Implementing measures to ensure consistent quality grooming, transparent pricing, better appointment management, and improved customer service can help them build a stronger reputation and retain more satisfied customers.

Best TL Reviews

My husband took my 9 month old MAS for bathing, nail trim, pad trim and ear trim and they cut her entire body. I am sick! The groomer said it was a miscommunication and it will grow back in 6 weeks. The cut is not even. My beautiful pup before and after. I hate it and they charged twice as much as I paid at another groomer in town! I will NEVER go to them again!!!

First time with these great folks and they gave our Remi the best trim and grooming she's ever had. Very friendly folks and easy to contact either by phone or Facebook to make an appointment. Will definitely be back!

They took fantastic care of my dog years ago. Now I take my new baby there once a month to have her nails done. They do a great job and are extremely good on pricing. I'll take all my dogs there for grooming. Great people!!

These girls have been grooming my pets for awhile. They're not only do a great job but are very friendly and nice. I feel comfortable about leaving my fur baby in their care.

Very good service. Don't keep my dog all day.

After 10 years of good service, they left the hair on the dog’s ear an inch or more shorter than the other side. We took him back and they trimmed it. No apology!

The next visit they “dematted his tail” which they had never done before. He always had long smooth hair on his tail like the long hair on his ears. He came home with the hair on his tail very short and choppy looking. I called them and they said this was normal procedure but they had never done that to my dog in the 10 years before. There was no apology offered. Trooper will not be going back there again.

Been going here for about year and half my dog is always taken care of and nice and clean.

This place is awesome. The people are quick, friendly, and thorough.

My only complaint is that they will close early if they finish their scheduled grooming. I tried to walk in for a quick nail trim during their posted hours and they were closed. Later I was told that they will close early if they’re done with grooming appointments. So if you don’t have an appointment be sure to call first before walking in!