Quick Facts About Bark N Call Pet Shop & Grooming
Bark N Call Pet Shop & Grooming has received a mix of positive and negative feedback in the comments provided. Let's analyze the strengths and weaknesses of the pet shop based on these comments.
Strengths:
1. Caring and Personalized Service: Customers appreciate the caring and attentive nature of the staff at Bark N Call Pet Shop & Grooming. They feel valued and not like just another customer. This personalized service creates a positive and welcoming atmosphere for pet owners.
2. Nail Trimming Expertise: The pet shop seems to excel in nail trimming services. Customers mention that their dogs are handled well during the process and they are in and out quickly. This expertise in nail trimming is highly valued by pet owners, leading to customer satisfaction.
3. Informative and Friendly Staff: The staff at Bark N Call Pet Shop & Grooming is described as friendly, down-to-earth, and informative. This creates a positive impression on customers and makes them feel welcomed. The staff's willingness to provide information to first-time customers is particularly appreciated.
4. Reasonable Prices: Multiple customers mention the reasonable prices offered at the pet shop. The $5 charge for a nail trim is seen as a great value for money by pet owners. This affordability is likely to attract customers and keep them coming back.
Weaknesses:
1. Inconsistent Customer Service: There are comments from customers expressing disappointment with the pet shop's customer service. Some customers report not receiving call backs after leaving voicemail messages. This lack of response can lead to frustration and potential loss of customers.
2. Long Waitlist and Lack of Communication: One customer mentions being on a waiting list due to Covid restrictions but not receiving updates or calls back from the pet shop. This lack of communication can leave customers feeling neglected and lose trust in the establishment.
3. Extra Charges for Scared Dogs: One customer expresses dissatisfaction with being charged an extra $5 because their dog was scared during the nail trim. They compare this to their vet not charging extra for the same situation. This policy may seem unfair to customers and could potentially impact their decision to return.
4. Mixed Reviews on Appointment Availability: While some customers appreciate the walk-in availability for nail trimming, others mention needing to be placed on a waiting list. This inconsistency in appointment availability may confuse potential customers and deter them from visiting.
In conclusion, Bark N Call Pet Shop & Grooming has strengths in providing caring and personalized service, expertise in nail trimming, friendly and informative staff, and reasonable prices. However, they have weaknesses in terms of inconsistent customer service, lack of communication, extra charges for scared dogs, and mixed reviews on appointment availability. Addressing these weaknesses would be vital for improving customer satisfaction and establishing a stronger reputation.
Best TL Reviews
They are the best. Heather and her crew are so caring. Never feel like just a number. They do a wonderful job.
1st time for nail trim everything fine,till they told me because my dog had accident he was scared they charged me 5 extra..He does it @ vet I don t get charged extra.
I stop in for nail clipping. Always a great experience. No appt. Needed. I have doberman. I don't know who hates nail trims more - her or I. But it's never been a problem here. We're in and out! I tip HEAVY for this because it's so worth it to me.
Walk-ins welcome. t my pup for a mail trim. They were friendly, fast and reasonably priced!
I was google searching and saw a couple good reviews. Thought I’d give them a try so I brought my Pomeranian. The staff of ladies were so friendly and nice! And it being my first time, they were very informative. Very down to earth and make you feel welcomed. I will be coming back. They have a lifetime customer.
Used to love going here, but very disappointed on their customer service. Understandably, after Covid restrictions happened, they had a huge waiting list that I was placed on. I would check in every few months, leave a message and would never get a call back. I am assuming the waiting list is over based on the reviews I see of new customers. I recently left another 2 messages - no call back. Very disappointed as my 2 Goldens really enjoyed coming here.
This is my second time there. We took our two 5 months old GSP. Our male was very bad on having his nails trimmed. We asked them before we took them in and they said no problem bring them in. We were skeptic and didn’t believe it could be done. Well, this is our second time going and his nails our nicely trimmed and no longer hurt us when he jumps on us. I am still in disbelief that they were able to do this. And what has me more in disbelief is the price! $5 dollars for nail trim! Heather did tell us to bring them at least every 2 weeks so they are accustomed to getting their nails trimmed. Great prices and kind and friendly people here who care about our pups.
I Brong my dog to bark in call the first day I bought her and oh my God the people are so nice the lady spoke to me about my dog and ever since I’ve been coming here my Chanel loves it it’s just a very nice atmosphere.
Bark N Call Pet Shop & Grooming Info
Amenities
Accessibility
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Wheelchair accessible entrance
Today
Opening Hours
| Monday | Closed |
|---|---|
| Tuesday | 09:00 AM - 12:00 PM |
| Wednesday | 09:00 AM - 12:00 PM |
| Thursday | 09:00 AM - 12:00 PM |
| Friday | 08:00 AM - 12:00 PM |
| Saturday | 08:00 AM - 12:00 PM |
| Sunday | Closed |
How to go there
Location
Places