Quick Facts About Kim Nails & Spa
Kim Nails & Spa, like any business, has its strengths and weaknesses. In order to provide a comprehensive analysis, it is important to consider the different comments and experiences shared by customers.
Starting with the strengths, one customer expressed their satisfaction with the repair service provided. Despite breaking two nails, they were pleased with the result after paying a reasonable $10 fee. This demonstrates the expertise and skill of the technicians at Kim Nails & Spa in repairing damaged nails.
Another positive aspect mentioned by a customer was the fast and proficient service. They were impressed with the speed and quality of the Mani and Pedi they received for $80. This indicates that Kim Nails & Spa offers efficient service without compromising on the final outcome.
The atmosphere and friendliness of the staff were also commended by a customer who had their first pedicure at the salon. The peaceful ambiance and friendly staff contribute to a pleasant and enjoyable experience for customers.
Additionally, the affordable prices mentioned by several customers are another strength of Kim Nails & Spa. The decent prices make their services accessible to a wider range of customers, attracting those looking for affordable nail treatments.
However, there are also weaknesses that have been highlighted by customers, such as the dissatisfaction over the outcome of a fill-in service. One customer mentioned being charged $35 but was disappointed with the result. They pointed out that the old pink nail polish was still visible, indicating that the previous color was not completely removed. This suggests a lack of attention to detail and thoroughness in the services provided.
In another comment, a customer expressed concern over the technician's lack of experience and the need for another person to fix their work. The reminder to do a massage also suggests a lack of attention to customer satisfaction, which could negatively impact the overall experience.
The issue of pricing is another weakness mentioned by several customers. One long-time customer shared dissatisfaction over the increase in prices without any improvement or addition of new services. They highlighted the lack of up-to-date trends and designs, which can be found elsewhere for the same price. This implies that Kim Nails & Spa may not be keeping up with industry standards and customer expectations.
Another customer raised concerns about the lack of clearly posted prices and inconsistent pricing practices. They experienced a discrepancy between the initial quote and the final amount charged, which indicates a lack of transparency and consistency in pricing policies. This inconsistency can lead to customer frustration and a loss of trust in the business.
Lastly, a customer expressed disappointment in the decline in the quality of service over time. This suggests a lack of consistency and a failure to maintain the service standards that customers have come to expect from Kim Nails & Spa.
In conclusion, Kim Nails & Spa has several strengths such as the ability to repair nails, fast service, friendly staff, and affordable prices. However, weaknesses in attention to detail, experience of technicians, lack of up-to-date trends, pricing inconsistency, and declining quality of service have also been highlighted. By addressing these weaknesses, Kim Nails & Spa could improve customer satisfaction and loyalty.
Best TL Reviews
Very good. Had my nails done last week but broke 2 and she repaired them beautifully for $10. Very pleased.
They charged me $35 for a fill-in and to change the color Very disappointedIn the way they turned out They definitely won't be getting any more of my business you can see the old pink nail polish that they didn't take off all off through the new
Beautiful as always. They were fast and proficient! Great product for the price you pay. $80 for a Mani and a pedi with polish on toes and gel on the fingers.
Decent place. Good prices. The only reason for my 3 star rating is due to the technician that did my nails. She was not very experienced; another lady had to come in and fix her work. She also had to be reminded to do the massage, so it wasnt that great.
Had my first pedicure here. The atmosphere was good. Peaceful. The staff was friendly. The only issue was $32 for just a Pedicure.
Kim, I love them started going when I was in high school I’m a long-time customer. Her prices are not reasonable anymore. They haven’t added or even tried to perfect the craft for these prices. I can get gel designs and jewels for the same price. I wouldn’t mind paying those prices if she added up-to-date stuff or tried to keep up with the trends. They don’t change out the wax either or use a new stick for every wax application but the price went up for the wax too. So go figure
Been going here for years and it seems to make no difference. They don’t have clearly posted prices. Went two days ago to get a gel polish CHANGE. They said $20. Got finished and went to check out and they said $28 - the extra $8 was to remove the previous gel polish. That is what the CHANGE consists of . If I just needed them done it would be a gel polish w/out the manicure. Change means you’re aware you are changing what’s on there to something new. I won’t be going here again - it’s sad because it’s been years but they’ve been doing this recently and I’m fed up. They don’t deserve our $.
The quality of the service has went so far down. So sad they let it get like this.
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Kim Nails & Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 10:00 AM - 07:00 PM |
|---|---|
| Tuesday | 10:00 AM - 07:00 PM |
| Wednesday | 10:00 AM - 07:00 PM |
| Thursday | 10:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | Closed |
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