Novi Nails

+1 248-465-1668

41515 W 10 Mile Rd, Novi, MI 48375 United States of America

Open Today: -

Quick Facts About Novi Nails

Novi Nails place has both strengths and weaknesses based on the comments provided. Let's analyze them in detail:

Strengths: 1. Fast, friendly service: The nail salon is praised for its quick and efficient service. Customers appreciate being able to get their nails done promptly without compromising on the quality of work. 2. Clean: The salon is consistently described as clean, indicating that they prioritize hygiene and sanitation. This is an important factor for customers when choosing a nail salon. 3. Detail-oriented nail technician: Customers mention that their nail technician pays attention to detail, which is crucial for a flawless and long-lasting manicure or pedicure. 4. Long-lasting Shellac nails: One customer specifically mentions that the Shellac nails they received lasted longer than expected. This is a strength as it shows that the salon uses high-quality products and techniques. 5. Variety of colors available: The salon offers a wide range of colors to choose from. This is appreciated by customers who enjoy having options for their nail polish.

Weaknesses: 1. Inconsistencies in service quality: One customer had a negative experience where they felt their pedicure was rushed and poorly done. This indicates a lack of consistency in the service quality provided by the salon. 2. Pricing concerns: Another customer mentioned that the cost of the services was high compared to their expectations. They specifically mentioned that a polish change on their nails cost $30, which they found excessive. This might raise concerns for potential customers who are price-sensitive. 3. Rude manager: A customer commented on the manager's behavior, describing her as rude, egocentric, and classless. This negative interaction with the manager can create a negative atmosphere and potentially drive away customers. 4. Lack of communication and professionalism: Another customer experienced an incident where they asked why the nail technician and client were laughing but received no response. This lack of communication and professionalism can make customers uncomfortable and lead to dissatisfaction. 5. Limited availability for walk-ins: While walk-ins are welcomed, customers have mentioned that it is advisable to go early as the salon tends to fill up quickly. This might restrict convenience for customers who have last-minute or spontaneous plans.

Despite the strengths mentioned, Novi Nails place faces certain weaknesses that can impact customer satisfaction and loyalty. Inconsistencies in service quality, pricing concerns, and rude behavior from the manager have negative implications for the overall customer experience. Addressing these weaknesses will help the salon improve and attract a larger customer base while fostering positive customer relationships.

Best TL Reviews

Fast, friendly service. Clean. My nail tech was swift but very detail orientated. I received Shellac nails because I work in health care and wash my hands 100 times a day. This is the longest my nails have ever lasted. I'm very pleased. And i will be back!!

Boa is the only guy I still see there, he's amazing. Takes his time and does a beautiful job.

Beautiful! So many colors to choose from, wonderful staff.

Seriously the worse experience with a nail salon ever. Mother’s Day weekend and appointment booked. Pretty sure my appointment wasn’t in her notebook. I needed a shellac polish change to go with my pedicure. My pedicure was pretty bad. The guy put my polish on before massage or scrub which was super backwards. The whole job felt rushed and just bad. I’m also not a person who complains of cost of services. My awful pedicure was $45 and my shellac polish change was $30. A polish change on my nails literally was $30. Never again! Tried a different place since it’s literally right by my house. You couldn’t pay me to go back.

They wrnt above and beyond to find the shade I wanted and when we could find it, they mixed it special for me!!

Very rude manager. She acts like you are intruding for a walk in without appointment. As walk in welcome sign. Very egocentric and classless woman.

They use to be ok, until one day. I walked in and the nail technician was doing a pedicure on a client and they both started laughing. It was empty per usual and I said, what is funny? No response, so left and went to a better place that was very nice and friendly.

Great service!! My shellac has lasted a month! I am pretty amazed. The staff was very nice at all times and love their pedicure seats. It just a very nice and relaxing environment. Walk-ins are welcomed, but go early because they are so good they do fill up and get a wait list.