Kelly's Nail & Spa

+1 203-909-6696

514-516 Foxon Blvd, New Haven, CT 06513 United States of America

Open Today: -

Quick Facts About Kelly's Nail & Spa

Kelly's Nail & Spa place has received a mix of positive and negative comments, and it is important to analyze these comments in order to identify the strengths and weaknesses of the establishment.

Starting with the strengths, the first comment highlights that Kelly's Nail & Spa is professional and has never made any mistakes with the customer's nails. This indicates that the staff at Kelly's are skilled and attentive to detail in their work. Additionally, the comment mentions that the staff is super friendly and the customer was seated immediately. This suggests that the customer service at Kelly's is welcoming and efficient, creating a positive experience for the customers. The fact that the customer was able to receive multiple services at once and at an affordable price of $45 is another strength, as it shows that Kelly's offers convenience and value for their services.

Another positive comment mentions that the customer has been going to Kelly's for a long time because the owner is nice and the husband does an excellent job with pedicures. This indicates that the establishment has built strong relationships with its customers, creating a sense of loyalty and trust. The comment also praises the speed of the service, suggesting that Kelly's is efficient in their work and respects customers' time.

A customer complimented the longevity of gel pedicures obtained at Kelly's, even lasting through a two-month trip abroad. This indicates that Kelly's provides high-quality products and skilled application techniques. The comment further praises the staff, describing them as nice and questioning the presence of any negative reviews. This suggests that Kelly's has a generally positive reputation among its customers.

Moving on to the weaknesses highlighted in the comments, one negative review describes an unpleasant experience when the customer tried to get their eyebrows done. The staff member was rude and did not provide a clear estimate of the waiting time. The lack of professionalism mentioned in this comment is a weakness for Kelly's, as it creates a negative impression and can drive customers away. Additionally, the hygiene issue mentioned in the same comment, where the staff member did not wash their hands before performing the service, reflects poorly on Kelly's and its commitment to health and safety practices.

Another negative comment mentions that the gel manicure results were unsatisfactory despite repeated requests to use different techniques. This implies a lack of attention to customer preferences and implies that the staff may not be adequately trained in various nail techniques. Additionally, the comment criticizes the unsanitary practices observed during a pandemic, which further highlights a weakness in Kelly's adherence to proper sanitation protocols.

In terms of the strengths of Kelly's Nail & Spa, it can be concluded that they have a high level of professionalism, skilled staff, good customer service, affordability, and long-lasting results. The weaknesses identified include instances of rudeness, lack of transparency in wait times, questionable hygiene practices, and subpar nail techniques.

To improve, Kelly's Nail & Spa should address these weaknesses promptly. Focusing on customer service training, ensuring clear communication about waiting times, enforcing strict hygiene protocols, and providing additional training on nail techniques can help address the negative aspects raised in the comments. By doing so, Kelly's Nail & Spa can continue to build upon their strengths and improve their overall customer experience.

Best TL Reviews

Kelly's is the best. I've never had any issues or mistakes with my nails. Super professional

Super friendly! I walked right in and was seated! I got a pedicure and just wanted clear coat on my finger nails. She took off my nails polish from before shaped my nails and put the clear on while I was getting my pedicure!!!! And I paid $45! A total steal!

I been going to Kelly's for so long she's a very nice person and her husband always do my toes I love going to her cause she's very fast on her job don't keep me waiting

i always get my gel pedicures here and they last for so long i did one before i went to live in paris for two months and it lasted. it’s really good care and they’re all so nice i don’t know why there’s any low reviews. they get their work done nicely :)

If I could rate a negative I would. I came in and they asked what I wanted. I said eyebrows and the guy rudely said long wait sorry then proceeded doing what he was doing when I asked another two times how long the wait was and they just kept saying very long time. That’s not to mention before the pandemic hit this lady was doing a pedicure and I realized when I left that she didn’t wash her hands before doing my eyebrows. The convenience of it being close is the only reason I continued coming and this will definitely be the last time they see my face here. Very unprofessional and today was flat out disrespectful.

I would highly suggest you go somewhere else. There are MUCH better places within the area. I came out with a gel manicure that looks like a 12 year old did my nails despite repeated requests to use different techniques. I may not be a nail tech but I definitely know a good one when I watch how my nails are done. And in the time of a pandemic I'm appalled at how unsanitary their practices are.

Kelly knows exactly what I want and like. My nails have grown so much!

They did an excellent job and this is only my 2nd time back. However, I think this will definitely be my new nail place.