Quick Facts About TKT Nails
TKT Nails Place has received a range of comments from customers, both positive and negative. This provides an opportunity to evaluate the strengths and weaknesses of the business in order to gain a comprehensive understanding of its performance.
Starting with the strengths, several customers have praised the attention to detail and customer service provided by the staff. One customer mentions that Thanh was patient and attentive, delivering an amazing manicure and pedicure. This highlights the skill and professionalism of the staff, as well as their ability to provide exceptional service. Additionally, another customer states that T did the best manicure they have had in years, further emphasizing the high-quality work performed by the employees.
The friendliness of the staff is another strength mentioned by multiple customers. They mention that the staff is courteous and friendly, making the overall experience more enjoyable. This positive customer service contributes to a welcoming atmosphere and potentially encourages repeat business.
Customers also appreciate the overall quality of the manicures and pedicures provided by TKT Nails Place. Multiple comments express satisfaction with the results, with some stating that they have never been to a better nail salon. This demonstrates the skill and expertise of the staff, as well as their ability to meet customer expectations.
Moving on to the weaknesses, one significant issue that arises from customer comments is the durability of the nails. One customer complains that their nails came off within six days, with multiple nails being affected. This indicates a potential weakness in the longevity of the nail services provided by TKT Nails Place. If multiple customers experience a similar issue, it suggests that the salon may need to improve its application technique or use better quality products.
Another weakness highlighted by customers is the difficulty in obtaining service without an appointment. Several customers mention that they were turned away when attempting to get service as a walk-in. This inconsistency may be due to a lack of staff or inadequate communication regarding the salon's ability to accommodate walk-ins. Customers expect convenience when choosing a salon, and being turned away without an appointment can be frustrating. This issue should be addressed to ensure customer satisfaction and to prevent losing potential business.
A particularly troubling comment accuses the manager/owner of being rude and racist. The allegation of racial discrimination is a serious matter that can significantly damage the reputation of the business. If true, it showcases a major weakness in the company's leadership and values. Such behavior not only harms the business's reputation but can also create a hostile work environment and lead to legal consequences. If this accusation is substantiated, it is crucial for the business to take swift action to address and rectify the issue.
In conclusion, TKT Nails Place demonstrates several strengths, including skilled and attentive staff, high-quality service, and friendly customer service. However, there are also weaknesses to address, such as the durability of nails, the difficulty in obtaining service without an appointment, and the serious accusation of racism. By actively working on these weaknesses and maintaining their strengths, TKT Nails Place can improve customer satisfaction and ensure a positive reputation in the industry.
Best TL Reviews
I’ve had a lot of trouble finding a place that would take their time and do my natural nails. Not only was Thanh patient and attentive, she delivered an amazing mani and pedicure. Thankful for taking me as a walk in and delivering exceptional service and great customer service. You’ve got a new customer in me.
At first I thought this place was good. BUT My nails came
Off within 6 days and not just ONE NAIL 6 came off . HORRIBLE!!! Will never come to this nail shop AGAIN.
^^^^^^^^O STARS
The best nail salon I've ever been to. I'll never go anywhere else. They take their time and pay attention to detail. Amazing!
Best nails in Midlothian! However, make sure you have an appointment. Without one you may be turned away. Courteous staff, professional quality manicures and pedicures. Work well with children as well as seniors.
Friendly staff. T did the best manicure that I have had in years.
Manager/ Owner is very rude and racist! The manger is is the only male in the store speaks down on women and especially on people of color! The TKT Nails is very unprofessional and if I saw this less than a man on the street he would change his tune immediately! His Neopolneon complex is going hurt the business and or get himself or employees hurt in a situation! I don't recommend this business cause all customers are not treated equally and business is not appreciated! The worst!!
First time customer will be returning they did an amazing job ????
Every time I’ve been here they’ve always did a great job on my nails and my feet. But recently the last three days I’ve walked in without an appointment and they have not been able to provide me service. They either need more staff or not say they take walk-ins because they clearly don’t. My advice please make an appointment if you want service.
Place Pictures
TKT Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
|---|---|
| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | 11:00 AM - 05:00 PM |
How to go there
Location
Places
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15. Courtland Center