Celebrity Tan

+1 440-979-0004

26834 Lorain Rd, North Olmsted, OH 44070 United States of America

Open Today: -

Quick Facts About Celebrity Tan

Celebrity Tan place, based on the comments provided, appears to have both strengths and weaknesses. This analysis will delve into these aspects in detail.

Starting with the strengths, it is worth noting that one customer had a positive experience with the staff. They mentioned that the front desk person was nice and helpful, explaining the tanning beds, lotions, and procedures. They reported having a great overall experience, which suggests that there are friendly and knowledgeable staff members at Celebrity Tan place. Additionally, this customer expressed interest in continuing their tanning sessions and purchasing a package to maintain their tan, indicating satisfaction with the results.

Another positive aspect is the cleanliness. One customer mentioned that the salon was clean, which is crucial for a tanning facility. A clean environment ensures the health and safety of customers, as well as enhances their overall experience. The fact that this aspect was mentioned positively suggests that some effort is put into maintaining cleanliness at Celebrity Tan place.

Furthermore, the availability of deals and packages is valued by customers. One individual mentioned getting a good deal on Groupon, which attracted them to the salon. Deals and packages can be enticing for those seeking affordable tanning options, and this positive experience may encourage future customers to try out Celebrity Tan place.

Moving on to the weaknesses, the most consistent complaint revolves around the customer service. Multiple customers claimed to have encountered rude staff members who had negative attitudes. The comments mentioned instances of being spoken to condescendingly, being brushed off when seeking information or assistance, and being made to feel unwelcome. These experiences create a negative atmosphere and can significantly impact customer satisfaction.

Another weakness highlighted in the comments is the issue of inflexibility regarding tanning minutes and package expiration. Several customers voiced frustration over not being allowed to increase their tanning time and feeling restricted by the rules set by the owner. Additionally, the lack of flexibility and understanding in extending package sessions - even when promised by staff members - creates a sense of disappointment and potential financial loss for customers.

The quality of the tanning beds and bulbs was also brought into question. One customer mentioned poor quality beds and bulbs, suggesting that Celebrity Tan place may not invest in the best equipment to ensure a satisfying tanning experience. This could impact the overall quality of the tan received and may leave customers dissatisfied.

Lastly, one customer was deterred from purchasing a year membership and stated they would continue to explore other options due to the negative reviews. This highlights the significance of online reviews and the impact they have on potential customers' decision-making process. The negative feedback can deter potential customers from giving Celebrity Tan place a chance and ultimately lead to a loss of clientele.

In conclusion, Celebrity Tan place has some strengths, including friendly staff members, cleanliness, and the availability of deals and packages. However, the consistently mentioned weaknesses, such as poor customer service, inflexibility with tanning minutes and package expiration, questionable quality of equipment, and negative online reviews, pose significant challenges for the salon. Addressing these weaknesses and improving customer service and flexibility could help Celebrity Tan place provide a better experience for customers and attract more positive reviews in the future.

Best TL Reviews

Worst costumer service ever! Super super rude. I’m not naturally a pale person and I never burn. I asked if I could go up in tanning minutes and the lady at the front desk told me I was not aloud to go up in minutes even though I have a level 1 which is the lowest level tanning bed. I asked her why because I never burn and I had been tanning before with the level 1 bed many times and I did not get any color. She said “you know how many times I hear that a day, I don’t care.” She then told me the room number to go to and it was dirty. She did not clean it. She proceeded to say that she forgets to clean the beds all the time and people have no common sense and if it is dirty to just not go in the room and that luckily I had not gone in the room because she forgets to clean the beds all the time. This place is dirty and it smells. She is super unprofessional and always has an attitude. I would not recommend this place to anyone.

I bought a month package online because I was going to cancun and did not want to be pale. I was a little skeptical about going because of the reviews that I have read. I've never been tanning before either. When I got there the lady at the front desk took my info and explained to me about the beds. She suggested to go up to another bed which was only a $10 difference. I also figured I would just buy tanning lotion at the salon too. She went over about the lotions and since I have tattoos I went with jwoww. We then proceeded to the room and she explained everything to me on what to do. I was going about every other day. Everytime I went in, the front desk person was nice. I had a great experience and when my month was up, I talked with the front desk person about how I saw reviews about not going up in time, she explained it's because the owner doesn't want you to burn.

Now that I am back from cancun and pretty tan, I might start go back and buy a tanning package to keep my tan! Everyone that works there is super nice also.

Horrible customer service. Make you feel terrible going there. Gave me such a hard time about going up in time and the amount of days I’ve tanned. Never repurchasing here again. Don’t waste your money

I went here because I got a good deal on Groupon, and that is about the only good thing about this place. The staff is rude - I asked to go for an extra 2 minutes and was rudely asked “Are you sure? You’re going to regret it”, and I’m pretty sure this was the manager who told me this. I know my skin and I was completely fine after. I went in on the last day of my package to find out it “expired” so I was unable to attend my last session. After being told she would contact the manager and ask if I could have one more session, I was told that the note was still there for her manager to review but it was too late because it was 5 days ago.

All around bad customer service and I would avoid.

Great experience here! Purchased a 1-month package for my wedding and was so happy with the results. Very clean and friendly no-fuss staff.

haven't gotten to go yet so I'm reserving my review

Worst customer service ever. The front desk ladies always have a attitude and are aggressive about everything. Do not go here and waste your Money. The beds and bulbs are poor quality. Not clean. They will try to rip you off and make you purchase an expensive package that isn’t necessary.

I was planning on purchasing a year membership but after reading many of the negative reviews, I think I will continue to look/shop around. Thank you to all who gave honest and helpful reviews thus causing me to save myself time, money, and it seems headaches that I might encounter from this place. I hope all of you will find a better experience for yourself.