Quick Facts About Kim's Hair & Beauty Supply
Kim's Hair & Beauty Supply place has several strengths that contribute to its positive reputation. Firstly, customers appreciate the extensive selection of hair products and supplies available at the store. One customer mentioned the "huge selection of wigs" and the "great variety of hair products, wigs & weaves" with reasonable prices. This indicates that Kim's Hair & Beauty Supply caters to a diverse range of hair needs and preferences, making it an appealing option for customers.
Another strength is the helpfulness and friendliness of the store owners. Customers specifically mention that the owners are "always willing to help" and that Kim is "helpful and nice." This implies that the staff at Kim's Hair & Beauty Supply are attentive to the needs of their customers, providing personalized assistance and guidance when necessary. Additionally, the positive interactions with the owners contribute to a pleasant shopping experience and foster customer loyalty.
The store's well-stocked inventory is also a strength. Customers appreciate that Kim's Hair & Beauty Supply always has what they are looking for. One customer even claimed that it is "by far the best hair store I have been to." This suggests that the store consistently meets customer demands and maintains a wide range of product options. Such reliability can contribute to customer satisfaction and repeat business.
Despite these strengths, there are some weaknesses that should be addressed to further improve the business. One customer complaint is the lack of responsiveness when trying to contact the store via phone. The customer mentioned calling Kim's several times without receiving an answer, which they deemed "ridiculous." This lack of communication can lead to frustration for potential customers who are trying to gather information before deciding to visit the store. To rectify this weakness, Kim's Hair & Beauty Supply should ensure that phone calls are promptly answered or consider alternative communication methods such as email or social media.
Another weakness highlighted by a customer is the behavior of Kim's husband, who is described as a "butt whole." This negative behavior might deter certain customers from visiting the store when the husband is present. To mitigate this weakness, Kim's Hair & Beauty Supply could address any employee conduct issues through training or possibly reevaluating the roles and responsibilities of the husband within the business.
Additionally, one customer suggested that Kim's Hair & Beauty Supply could benefit from more variety in their wig selection, specifically with mixed colors. By expanding their wig options, the store can cater to a wider range of customer preferences, potentially attracting new customers and increasing sales.
Lastly, a comment mentioning unhappy and unfriendly owners raises concerns about the overall customer service experience. The customer felt that the owners acted as though they were doing customers a favor, which is not conducive to a positive shopping experience. To address this weakness, Kim's Hair & Beauty Supply should focus on improving customer service skills and fostering a more welcoming and friendly atmosphere within the store.
In conclusion, Kim's Hair & Beauty Supply has several strengths that contribute to its positive reputation, including a wide selection of hair products, helpful owners, and a well-stocked inventory. However, there are also some weaknesses, such as poor phone responsiveness, negative employee behavior, and a lack of wig variety. By addressing these weaknesses, Kim's Hair & Beauty Supply can enhance the overall customer experience and continue to grow its business.
Best TL Reviews
My wife loves it. She says that Kim's has everything. I went in with her. I noticed a huge selection of wigs. All kinds of stuff. Prices looked to be very reasonable.
Very nice owners always willing to help you find what you need. Large variety of hair supplies.
Would be nice if someone would pick up the phone. I'm not from here and just trying to call places to see if they have what I need before wasting the gas to go but only one place has answered my call. I have called Kim's now 5 times and still no answer it's ridiculous.
Great variety of hair products, wigs & weaves with great prices!
Kim's has a lot of products in her store and she is very nice. The only reason I gave a 4 is because her husband is a butt whole.. I try not to go to her store if he is working.
Not happy or friendly owners. To depend on customers or clients for growth of their business, they act like they're doing you a favor. Now I understand why people order from Amazon.
Kim is always has been helpful and nice stories well stocked just need more wigs with mixed colors
This is by far the best hair store I have been to. They always have exactly what I want and if I can't find something, the store associates will help me find it.
Kim's Hair & Beauty Supply Info
Amenities
Service options
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In-store shopping
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Quick visit
Today
Opening Hours
| Monday | 09:00 AM - 06:00 PM |
|---|---|
| Tuesday | 09:00 AM - 06:00 PM |
| Wednesday | 09:00 AM - 06:00 PM |
| Thursday | 09:00 AM - 06:00 PM |
| Friday | 09:00 AM - 06:00 PM |
| Saturday | 09:00 AM - 06:00 PM |
| Sunday | Closed |
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