Nails by kiara

+1 984-439-2000

2022 Guess Rd b, Durham, NC 27705 United States of America

Open Today: -

Quick Facts About Nails by kiara

Nails by Kiara Place has a mix of positive and negative comments from customers. In order to assess the strengths and weaknesses of the salon, we will analyze each comment individually and identify recurring themes.

One customer mentioned that they were charged $70 for a base colored acrylic and a stripe of gel polish. They compared this price to another salon where they paid $45 for the same work. This suggests that Nails by Kiara Place may have higher prices compared to their competitors, which could be seen as a weakness. However, it is important to note that price can vary depending on location and the level of expertise of the nail technicians.

Another comment highlights the customer's positive experience with specific nail technicians at the salon. Kelsy and Marta are praised for their skill set and customer service. This indicates that Nails by Kiara Place has talented staff members who are capable of delivering high-quality results and providing a positive overall experience.

One negative comment mentions unprofessionalism from the salon. The customer called ahead to make an appointment but arrived to find that the nail technician never showed up. This can be seen as a weakness since it reflects poorly on the salon's organization and reliability. Unprofessionalism can be a deterrent for customers and lead to negative reviews and a loss of business.

A positive review mentions that the customer had a great experience with Kelsy, even though she was on maternity leave at the time. This suggests that Nails by Kiara Place values their customers and aims to provide excellent service, even during personal leave. This dedication to customer satisfaction can be seen as a strength of the salon.

Another positive review compliments the salon's cleanliness and decoration. This indicates that Nails by Kiara Place pays attention to the aesthetics of their salon, creating a pleasant and visually appealing environment for their customers. Cleanliness and attention to detail are important factors for customers when choosing a nail salon, so this can be seen as a strength.

A negative comment mentions several issues with Nails by Kiara Place. The customer had multiple appointment no-shows, dried-up regular nail polishes, and unsatisfactory nail applications. This suggests weaknesses in the salon's organization, quality control, and product maintenance. When customers experience repeated issues, it can lead to frustration and a loss of trust in the salon's abilities.

Another positive review highlights the affordable pedicure special offered on Mondays. This suggests that Nails by Kiara Place provides competitive pricing and attractive discounts for their customers. Offering special deals and discounts can be a strength for a salon as it can attract new customers and encourage repeat business.

Lastly, a negative comment criticizes the overall environment of the salon. The customer describes the area as sketchy and mentions that no one greets customers upon arrival. They also mention that the owner and family members have conversations in close proximity to customers. This indicates that the salon may lack professionalism and customer-focused practices, which can be considered weaknesses.

In summary, Nails by Kiara Place has both strengths and weaknesses based on customer comments. Positive aspects include talented nail technicians, dedication to customer satisfaction, attention to cleanliness and decoration, and affordable special offers. However, negative aspects include higher prices compared to competitors, unprofessionalism in terms of missed appointments and customer service, issues with product maintenance, and a less than desirable overall salon environment.

Best TL Reviews

The work is good but, got charged $70 for a base colored acrylic and a stripe of gel polish. For the same work at zullys nail salon, I’ve paid $45. Will definitely be going back with zully.

The Best MultiFaceted Nails Artist Brow Tech everything in the Game come see Kelsy and the Ladies at Nails By Kelsy best customer service and amazing skill set. FOR AN AMAZING PEDICURE SEE MARTA! ????????????

Sl I called yesterday to see if they could take me when I got off of work or today at 9:00 the lady on the phone said just make an appointment for 9:30 I said ok I got their at 9:34 she never showed up I just ended up leaving because come on I will never come her again that was so unprofessional

I went there for the first time almost two weeks because I was looking for a new nail tech. After looking for someone for over two days, I decided to to contact Kelsy. Mind you, she was a few days shy of returning from maternity leave. When I texted her, she took me immediately. When I arrived at her establishment, she took me on time with no wait. She gave me the best service. Nails are beautiful. I will always be a client of hers.

ThIs place is great. I've been here a couple of times and I've had really good experiences. The salon is well-decorated and incredibly clean. Tanya is awesome. She's super cool and did a great job doing an emergency nail fix and removing my acrylics at a later time. I went for the pedi special on a Monday and she made my feet look and feel fabulous. Kelsy is very friendly and helpful as well. I would highly recommend this nail salon.

I was a regular customer. I made an appointment on three occasions, in person, not over the phone. None of the times were appointments kept, i even sent a reminder the night before, as if it was my job. No follow up or nothing. The regular nail polishes are all dried up, so the only option is to pay extra for gel, even though I prefer regular polish because it is easier to take off. On two occasions too many layers were applied, because the nail polish was diluted because it was going bad, and would not dry. When it smeared and I returned to get the toe redone Kelsy told me I am not supposed to wear shoes for 24 hours! I will never come back to this place again. The only reason I gave one star is because I could not post my review with 0 stars.

Awesome experience! Went today (Monday) at around 11 am. I went because I saw they had the $18 full pedi on mondays. Walked in and immediately picked out my color and sat down. I didn't catch the womans name who did my pedicure but she was great! She took her time and made sure everything was right before she moved on to the next step. I will definitely be coming back! Thanks for the great experience!

This place is trash. The area is sketchy. No one greets you when you walk in. Family members of the owner standing around and over Customers having conversations while they’re being serviced. Kelsey doesn’t show up for appointments EVER. She’s left me hanging twice without a text or call. No nothing. They definitely don’t know how to run a business. I wouldn’t go back here if the service was free. Take ur hard earned money where it’s appreciated.