Quick Facts About SERENITY NAILS
Serenity Nails has received a mix of positive and negative feedback from customers, indicating both strengths and weaknesses of the place. In analyzing the comments, the following strengths and weaknesses can be identified.
Strengths:
1. Excellent customer service: Multiple customers have mentioned the kindness and friendly nature of the staff at Serenity Nails. Whether it is the owner, Donna, or nail technicians like Hanna, Helen, Kim, or Mary, customers have appreciated the attentive and caring service they receive.
2. Skillful technicians: Many customers have praised the skill and professionalism of the nail technicians at Serenity Nails. They have commended technicians like Hanna, Kim, and Mary for their attention to detail and high-quality work. Customers have mentioned the longevity of their nails, which speaks to the expertise of the technicians.
3. Accommodating and family-friendly environment: Customers have praised Serenity Nails for being accommodating, particularly when it comes to bringing children along. One customer mentioned that they were polite and allowed her to bring her 3-year-old son with her during the appointment.
4. Affordable prices: Several customers have mentioned that Serenity Nails offers reasonable prices. This affordability factor adds value to the services provided and attracts customers who are conscious of their budget.
5. Positive online presence: Customers have mentioned finding Serenity Nails through their positive online reputation. They appreciated reading positive reviews before choosing the salon, indicating that the salon has effectively built a positive online presence.
Weaknesses:
1. Inconsistent quality: While most customers have had positive experiences at Serenity Nails, there are a few instances where the quality of work has been subpar. One customer mentioned being disappointed by the quality of work, including being cut during the service and having improper paint application.
2. Rushed services: Some customers mentioned feeling rushed during their appointments. This could lead to a reduced quality of work and an overall negative experience.
3. Pricing discrepancies: One customer mentioned being charged a different price from what was initially discussed. This inconsistency in pricing can be frustrating for customers and may deter them from returning.
4. Lack of resolution for poor service: In one review, a customer expressed dissatisfaction with the quality of work but was disappointed that no discount or resolution was offered by the salon. This lack of resolution can be seen as a weakness in terms of customer service and satisfaction.
In conclusion, Serenity Nails has strengths in terms of excellent customer service, skillful technicians, accommodating environment, affordable prices, and positive online reputation. However, there are weaknesses in terms of inconsistent quality, rushed services, pricing discrepancies, and a lack of resolution for poor services. These factors should be considered when evaluating the strengths and weaknesses of Serenity Nails.
Best TL Reviews
I love this salon. Donna the owner is so sweet. Although I've never had my brows done here, I have witnessed her work one word "stunning". An awesome nail tech will keep me coming back and that's truly what I have found in Hanna, she's a real pro. What I like most is that she cares about her craft and she makes sure that you're satisfied. Even when my color (that I chose) made me question myself she's making sure I like it. In the end I always do. If you're in the area stop by Serenity or ????. You definitely won't regret it. I don't like sharing her but for my ladies I will, ask for Hanna she'll take great care of you and your nails.
I have been coming here for 2 years and they are very attentive to details…Kim is the best with pedicures and mindy or Helen does my nails…I am a chef so with that being said my nails hold up very well almost a month every time! I highly recommend them and never go anywhere else! Professional, kind and affordable!
UPDATE: I have been coming here for a year now! This is my 3rd visit to Serenity Nails! Every time I come here I am treated so kindly. Hannah and Helen are the most amazing please request them! You can even call ahead before you come to make sure you get one of them!!! I highly recommend this salon. It is beautiful and the owners are very nice as well. Great prices as well.
I’ve been going to Serenity for a few years and while I’ve never had this experience, today’s experience was not good at all. I am very disappointed by the quality of work. I was cut because they tried to file the gel off my cuticle and then on my middle finger, I have paint all on the sides.
Like I said, I’ve never had this quality of work and I was more upset that nobody offered me a discount on services.
I had a great experience today with Kim. She took her time to do thorough work and a good job. They were also accommodating to me bringing my 3 yr old son with me and were very polite. I got a deluxe pedi (gel), a gel mani, and an eye brow wax. I was pleased to see she even capped the ends of the gel mani and pedi (it is proper procedure to prevent bubbles under the gel). I just moved to the area and after a thorough search I chose to visit this salon. There are many negative reviews on nail salons, but fewer positive reviews which makes it even harder to find the right places to go. I made the right choice and will be coming back. Thank you for everything ladies!
Mary was my nail tech and she corrected the work of someone else that I was unhappy with. When I tell you her work is so amazing that you must go check her out. She is on Instagram as marypopbandss.
Had a horrible experience! Not just for me but my daughter as well! We went to have mani/pedi's together but they started my pedi 10-15mins before my daughter. But my daughters' was finished about 15mins before mine.The job was rushed and you could plainly see that it was rushed. Now if it was done flawlessly and rushed, it would have been fine but it looked horrible. Also she had a small amount of gel polish left from a previous manicure (somewhere else) and she didnt remove it before painting. She said she couldn't get it off but NEVER applied acetone. Also not to mention my person cut my finger and then tried to put a piece of my skin over the cut like it was gonna mysteriously adhere to my cut. Anyway NEVER AGAIN! YOU CAN MAKE YOUR OWN JUDGMENT. OH ALSO THEY CHARGED FULL PRICE EVEN AFTER SEEING MY DAUGHTER'S NAILS
don’t ever go there she told me one prices then charge me another .she charge me 60 dollar for my nails i told her i wanted long she cut them down short these are the most ugliest nails i ever had in my life .And she was rushing. the lady that did my pedicure was great and it look great never go there for your nails toes then do good but nail no
Place Pictures
SERENITY NAILS Info
Amenities
Health & safety
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Mask required
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Staff wear masks
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Staff get temperature checks
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Payments
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NFC mobile payments
Today
Opening Hours
| Monday | 10:00 AM - 07:30 PM |
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| Tuesday | 10:00 AM - 07:30 PM |
| Wednesday | 10:00 AM - 07:30 PM |
| Thursday | 10:00 AM - 07:30 PM |
| Friday | 10:00 AM - 07:30 PM |
| Saturday | 09:30 AM - 07:30 PM |
| Sunday | 02:00 AM - 06:00 PM |
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Location
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