Quick Facts About J&J The Barbershop
J&J The Barbershop has received a mix of positive and negative comments from customers. In order to evaluate the strengths and weaknesses of the barbershop, we will analyze the comments and identify the recurring themes.
Strengths:
1. Best haircut in the Bay Area: One customer mentioned that they have been getting their hair cut by Jennifer for over 10 years and it was the best decision they made. This indicates that the barbershop has competent and experienced barbers who provide high-quality haircuts.
2. Affordable prices: Multiple customers commented on the affordable prices offered at J&J The Barbershop. The $25 men's haircut, including a straight razor, is considered a great deal compared to other barbers in the area.
3. Availability: A customer mentioned that they have never had a problem booking an appointment and walk-ins are also welcome. This suggests that the barbershop has a flexible scheduling system, accommodating both appointments and walk-in customers.
4. Child-friendly environment: One customer mentioned that the barbershop is great for kids as well. This indicates that J&J The Barbershop provides a welcoming and comfortable environment for customers of all ages.
5. Talented and polite barbers: Another customer mentioned that they have had their hair done by multiple barbers at the shop, and they were all talented, polite, and well-dressed. This suggests that the barbers at J&J The Barbershop are professional and skilled in their craft.
Weaknesses:
1. Inconsistent service quality: One customer mentioned that their recent haircut was done in just 5 minutes with a trimmer, leaving them unsatisfied. This suggests that there may be inconsistency in the service quality provided by different barbers at the shop.
2. Poor communication and customer service: A few customers mentioned instances where the barbers showed rude behavior or lacked patience in understanding customer needs. This indicates that there may be a lack of effective communication and customer service skills among some of the barbers at J&J The Barbershop.
3. Waiting time and appointment system: Some customers mentioned that they had to wait for a long time for a haircut, and getting an appointment on the same day was difficult. This suggests that the barbershop may have issues with managing customer flow and the appointment system.
4. Lack of attention to customer preferences: One customer mentioned that their specific haircut request was not followed, resulting in their hair being cut much shorter than desired. This suggests that some barbers may not pay enough attention to customer instructions or preferences.
5. Payment methods: A customer mentioned that they were asked to withdraw cash from an ATM as the barbershop did not accept credit cards, while other customers were able to pay with credit cards. This indicates inconsistency or confusion regarding the payment methods accepted at J&J The Barbershop.
In conclusion, J&J The Barbershop has several strengths, including high-quality haircuts, affordable prices, availability, a child-friendly environment, and talented barbers. However, there are weaknesses in the form of inconsistent service quality, poor communication, long waiting times, issues with appointment scheduling, a lack of attention to customer preferences, and inconsistent payment methods. These weaknesses should be addressed by the barbershop to improve customer satisfaction and overall experience. Overall, J&J The Barbershop seems to have potential but would benefit from addressing these weaknesses.
Best TL Reviews
Best haircut in the Bay Area. I’ve lived in the bay for 28 years. Jennifer has cut my hair for over 10 years. Best decision I made.
It’s also the best price you will find. Do yourself a favor and become a regular customer.
I have been to this place a few times and it is now my go-to place for a haircut in the East Bay. To begin, this barbershop is extremely affordable, for the service provided, compared to other local barbers. A $25 men's haircut, with a straight razor included, is unheard of anymore in 2022. I have never had a problem booking an appointment I wanted and walk-ins are are welcome. However, you may be waiting 15-45 minutes for the next open chair. For my haircut, I receive a mid skin/bald fade all around the sides, which usually weeds out the good from the bad barbers. I have always been pleased with the quality of work and the time they spend.
Back when I was in college a few years ago, I used to go to an old vintage style barber with the whole 9-yards (Pappy's Barbershop). The authentic barber chairs, straight razors & hot shaving cream/towels, massage, etc. were all there for a $25 cut. Since I moved back home, I have searched for a similar level of quality and price. While J&J The Barbershop may not have the fancy interior decoration or the stereotypical male barber with a beard and tattoos, I can promise you this all-woman run barbershop will help you look fresh again at an affordable price.
I don't have kids, but this place is great for them as well!
Today, I went there for haircut and their haircut service is pretty bad. They just used trimmer to cut my hair and be done in 5 minutes. I was so surprised how come they all finished everything in 5 minutes.
After that she said they cannot accept credit cards and asked me get money from ATM. They asked me to drop my ID while I was getting the money. After some time, I got the money and paid them. But I found that they are accepting credit cards from other customers. When I asked why they did not accept my card and and she did not have an answer. I felt it’s so stupid and waste of my time. Spent more time getting the cash than the actual haircut. They service is also not that good. It’s better to find a place for value of your money.
Hard to understand her speaking. And she showed no respect and no patience to understand customer needs. After two requests of follow-up modification, she got upset and cut my hair short like mowing a lawn, being like that's what you meant right? And then blew the hair all over my body after taking away the cover cloth. Great job at humiliating your customer! I was being nice all the time until the very end. Yet I still paid them, though I really regret it! First time and definitely last time. Don't recommend. Find some other decent place.
I have been coming to this place quite often I have done my hair with Rose, Kimmy, Helen and the other lady who works far right side of the shop they are all talented, polite and well mannered and of course well dressed too but the lady who works closer to the door. She is very rude and stereotype one time she cut my hair very roughly I told her to be slow cause you are hurting but she continued to do that. She has the worst communication that I have seen in barbershop
showed the barber a pic and not a second later she got straight into it, came out majestic. I was giggling after the cut, 10/10 would recommend. amazing customer service and haircuts.
The couple of times I’ve been there, I’ve been waiting for too long for a haircut. You have to do appointment and if you can’t ge the appointment the same day you won’t get a haircut. The lady that cut my hair was nice, but for the waiting and trying to get an appointment is not worth it.
When I first entered the barbershop, the barber(Jennifer), started screaming at me commenting on how I need a haircut etc. I told her to cut the lower sides specifically, but NO! SHE HAS TO CUT ALMOST 90% of my hair. She ruined my entire hair and I have a super high undercut when I asked her to cut only the lower sides. I do not recommend going to this place at all. If you do go to this place, I suggest don't get your service done by Jennifer as she can't listen to directions and she does whatever she wants.
J&J The Barbershop Info
Amenities
From the business
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Identifies as women-owned
Health & safety
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Mask required
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Temperature check required
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Staff wear masks
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Amenities
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Restroom
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Wi-Fi
Payments
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Cash-only
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NFC mobile payments
Today
Opening Hours
| Monday | 09:00 AM - 06:00 PM |
|---|---|
| Tuesday | 09:00 AM - 06:00 PM |
| Wednesday | 09:00 AM - 06:00 PM |
| Thursday | 09:00 AM - 06:00 PM |
| Friday | 09:00 AM - 06:00 PM |
| Saturday | 09:00 AM - 06:00 PM |
| Sunday | 09:00 AM - 06:00 PM |
How to go there
Location
Places
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