Envy Nails

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Quick Facts About Envy Nails

Envy Nails, based on the comments provided, has several strengths and weaknesses.

One of the strengths mentioned by customers is the cleanliness of the salon. This is an important aspect for customers when choosing a nail salon, as they want to ensure that the tools and environment are sanitary. A clean salon creates a positive impression and can attract more customers.

Another strength highlighted by customers is the professionalism of the workers. It is mentioned that the workers are friendly and try to make the customers happy. Professionalism is crucial in the service industry, as it builds trust and creates a positive experience for customers.

Customers also appreciate the quality of the nail services provided at Envy Nails. Many commented that their nails turned out nice and were even. This suggests that the nail technicians have good skills and pay attention to detail. Providing high-quality services is essential for customer satisfaction and repeat business.

However, there are several weaknesses mentioned by customers that Envy Nails should address to improve their business. One major weakness highlighted is the poor customer service experience. In one comment, a customer mentioned feeling uncomfortable and unwelcome due to a rude response from the salon staff. This indicates a lack of professionalism and customer-centric approach, which can drive customers away and negatively impact the reputation of the salon.

Another weakness mentioned is the lack of transparency in pricing and additional charges. A customer was charged an additional $2.30 without being informed beforehand. Clear communication about pricing and any additional fees is vital to maintain customer trust and avoid any misunderstandings. Customers expect transparency in pricing and should be informed about any charges in advance.

Customers also mentioned issues with waiting times. In one comment, a customer had to wait for over an hour despite having an appointment. Another customer mentioned a small wait when they didn't have an appointment. Long waiting times can lead to frustration and dissatisfaction among customers. Envy Nails should focus on improving their scheduling and appointment management to ensure timely service to customers.

Lastly, some customers expressed dissatisfaction with certain aspects of the service. One customer mentioned that their cuticles were not done and they were left without proper moisturization. These are basic aspects of a manicure service, and not fulfilling them can lead to an incomplete customer experience. Nail salons should strive to provide a comprehensive and satisfying service to meet customer expectations.

In conclusion, Envy Nails has strengths in terms of cleanliness, professionalism, and the quality of their nail services. However, there are weaknesses related to poor customer service, lack of transparency in pricing, and issues with waiting times. Addressing these weaknesses can help Envy Nails improve their overall customer experience and attract more satisfied customers.

Best TL Reviews

Extremely disappointed ! Had an appointment at 5:30 called 3 times twice no answer. 3rd time I tell her I’m running 10 mins late I’m rite here i’m automatically told I had to reschedule I mention I’m not far and I thought you close at 7 I’m rudely told yea but we like to go home and cook for are kids and stuff. Beyond unprofessional response look I get it and I would have reschedule no problem but to have someone speak to me as if I’m an inconvenience or an annoyance when I’m paying for the service is just rude. I genuinely felt mad uncomfortable on the phone with this person. Why would I want to reschedule now. I get if I was being nasty but I genuinely was just asking why it’s a big deal I’m 10 minutes late when they close at seven and my appointment is 530 there honestly was no need for such a rude response. I was looking forward to my appointment and having this be a permanent spot for me but obviously my business isn’t needed.

My nail tech told me $55.00 and I did not ask for a receipt although when I got home I checked my banking app and was charged an additional $2.30! I traveled far to try this new place although I am slightly disappointed because if there is a surcharge for using a card it should be CLEARLY stated on paper when paying or verbalized to the costumer! Prices here are more than other salons to begin with! Just a heads up for anyone paying with card!!

Envy nails is the best place to get your manicure and pedicure. Very clean and the workers are very professional. Jury is wonderful always trying to make the customer happy.. she is great at pedicures too.. Envy nails is the best!

First time and I am impressed. Very friendly staff, very clean. They did a great job on my feet and gel manicure. I usually have to go into the city to get nail designs and a good scrubbing pedicure. Well I found my new local spot. The lady took her time and did a great job and they did the exact design I wanted. Very happy w the service I will definitely be back.

I am grateful for every time I go Sindy does exactly what I want. I have not experienced much negative once I had to wait a bit but it’s expected when I don't have an appointment an there are people before me. And since there is always room for growth maybe having better organized nail polish. Aside from the small wait and nail polish hunting so far so good. I wish I could post a picture of my beautiful nails.

I had my prom nails done here in the past and I liked them so I decided to go back, but for whatever reason, every time I'm there now I'm NEVER helped. Today I sat there for over an hour and watched as they helped literally every person who walked in after me. Evy Nails charges absurd amounts of money for atrocious service and I would not recommend to ANYONE. Go to Fancy Nails on Cornwall. They're friendly, fast, and charge a decent price for great service. I wouldn't even give them 1 star but I had to to leave this review

My first visit was pleasant. The nail tech was very nice. My problem was i return after 3 days to have 3 nails repaired. After that I had another nail chip so bad it was shorter them all my other nails at this point I had no choice then to return to my regular nail tech. Will never fo again.

I don’t like ending reviews to places that I like so I will start with negative and end with positive :)

Negative:

- I had a 10 o’clock appointment and ended up waiting an hour. However, I was 10 minutes late without calling so she could have probably thought that I wasn’t showing up which is understandable

- The sign said there a full set is $25 and up so I was hoping that as she was asking if I wanted this or that, she would update me on what the prices were and how much they said that was going to cost and I knew it would already be $10 more because I got gel color on top of acrylic so I was expecting to spend the most $40 but I ended up spending almost $60 which was definitely way past my budget and that was not including the tip that I gave her. I know on two of my nails I had gold mirror effect but I was not aware it would cost more and it didn’t come out gold and she even told me that next time she will do it differently so it looks gold.

- she did not do my cuticles or do the hand lotion thing when you finish at the end so I was pretty ashy LOL For how much I was paying I was hoping to have that nice little oil they put on your cuticles to give it that extra nice look but for how much I was paying I was hoping to have that nice little oil they put on your cuticles to give it that extra nice look but I guess that cost more or something

Positive:

- I liked that she continuously made sure and confirmed with me if I like something or not and was very nice

- Quality of nails turned out nice and they were all even.