Quick Facts About Top Nails
Top Nails place has both strengths and weaknesses based on the comments provided. We will analyze these comments to assess the salon's performance.
One major weakness that stands out from the comments is the poor quality of service. Multiple customers complained about the technicians' inability to do a satisfactory job. There were mentions of bad French tips, nails cracking shortly after getting them done, and dissatisfaction with the overall outcome. These comments indicate that the nail technicians lack the necessary skills and attention to detail required for delivering high-quality manicures and pedicures. This is a significant weakness as customers expect excellent results when visiting a salon.
Another weakness highlighted in the comments is the salon's customer service. Several customers expressed frustration with the staff's lack of attention and poor communication skills. Complaints were made about employees talking amongst themselves instead of focusing on their work, engaging in unnecessary phone calls with speakerphones in front of customers, and being unable to understand or communicate in English. These factors contribute to a negative customer experience and can cause frustration and dissatisfaction.
The pricing structure of the salon also appears to be a weakness. Some customers mentioned feeling overcharged for the services they received. There were instances where an extra charge for drying was applied, and customers found it to be unreasonable. In addition to the perceived overpricing, the salon's services did not meet the customers' expectations, creating further dissatisfaction.
On the other hand, some comments highlight the strengths of Top Nails place. One customer mentioned having the "best manicure/pedicure" they had ever experienced. This positive feedback indicates that there are instances where the salon delivers exceptional service. The specific technician mentioned in the comment was praised for her skills and expertise. This suggests that there are capable nail technicians working at the salon who can provide satisfactory results.
Another strength mentioned in the comments is the expertise and knowledge of Vivian, the owner of the salon. The commenter states that anyone who does your nails at Top Nails knows what they're doing. This endorsement from a long-term customer demonstrates that the salon has consistent and reliable performers.
Additionally, the comment mentioning the salon's eyebrow services indicates that Top Nails offers other beauty services apart from nails. This diversification can be seen as a strength as it provides customers with a range of options and convenience for their beauty needs.
In conclusion, based on the comments provided, Top Nails place has both strengths and weaknesses. The salon struggles with delivering satisfactory results, lacks effective customer service, and may have pricing issues. However, there are instances where the salon has provided exceptional service and has knowledgeable staff members. To improve overall performance, Top Nails should focus on training its technicians to deliver high-quality results, improving customer service skills, and ensuring transparent and reasonable pricing. By addressing these weaknesses, the salon can enhance the customer experience and establish a positive reputation within the industry.
Best TL Reviews
After all those good reviews I decided to go to this salon when my regular salon was busy. I’m very disappointed. The nail specialist did a really bad job (I added pictures right here). I could do it better home without paying $65. My manicure took 10 minutes to do - very quick job. Do not recommend.
Wonder why they have mostly bad reviews!!
They’re not even do their job right but instead know how to over charge.
They left my nails wet and after 3 hours was still wet.
They said there is an extra charge for drying while they charged me over $50 .
Don’t waste your time to go here, the staff talk to each other then paying attention to what they supposed to do.
Very bad customer service and they take phone calls with the speaker on in front of the customers.
My daughter got her nails done here, and the woman couldn't even do a decent job on a French tip. When she told them she was dissatisfied, she was told she'd be charged extra to have it fixed. I'm so disgusted with the results. Save your money!
I went here to get a new set which I don't understand why I paid $70 for. I literally got a full set with plain brown gel with a matted top, No design. But Okay fine. Not even after 5 hours they were done, my nails started cracking. DON'T GO HERE! Extremely overpriced.
I came in for a gel manicure French tip. The nail work was terrible. My technician could not speak or understand English therefore I could not explain what I wanted or needed fixed to be satisfied. I was still charged full price. I could of done my nails myself and been happier and saved a lot of money. I will not go back.
This is by far the best manicure/pedicure that I have ever had. I wish I knew my technicians name but I never got it, she was incredible! I gave the salon 10 stars if I could ????
Vivian is the owner and does an amazing job. Anyone that does your nails knows what they're doing. Very friendly staff and great prices. The wait is long at times. Specially if you have a special request in whom you want to service you. I've been going here for several years. Even though I commute a bit far to come here I wouldn't go anywhere else. They also do the best eyebrows.
I came here and my nail tech didn't even offer to dry my nails under the portable dryer, after I got my pedicure done. When I said my feet needed to be dried, she started acting like she couldn't understand English, then she spoke in her native tongue to another nail tech, and walked off and got the aerosol dry spray, and sprayed my feet. Because I had to meet a friend at a certain time, I didn't have time to deal with her shenanigans, so I got up and paid for the service. She had the nerve to look at me like I was going to give her a tip. Yea right! Will not be returning.
Top Nails Info
Amenities
Accessibility
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 10:00 AM - 08:00 PM |
|---|---|
| Tuesday | 10:00 AM - 08:00 PM |
| Wednesday | 10:00 AM - 08:00 PM |
| Thursday | 10:00 AM - 08:00 PM |
| Friday | 10:00 AM - 08:00 PM |
| Saturday | 09:00 AM - 08:00 PM |
| Sunday | 11:00 AM - 05:00 PM |
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