Quick Facts About Turning Heads Salon
Turning Heads Salon has a number of strengths based on the comments provided. One of the biggest strengths is the talent and skill of the stylists. Many customers mentioned that they loved their new cuts and that the stylists were able to deliver on their desired look. Tasha and Morgan in particular received high praise for their work. This indicates that the salon has skilled stylists who are able to provide excellent haircuts and styles.
Another strength of Turning Heads Salon is the friendly and welcoming atmosphere. Multiple customers mentioned feeling like they were treated like family and appreciated the polite and sweet demeanor of the staff. This indicates that the salon has a positive and welcoming environment, making customers feel comfortable and valued.
The salon also received positive feedback for their customer service. Customers mentioned that the staff listened to their wants and needs and provided informative advice on hair care and hair needs. This indicates that the salon values customer satisfaction and takes the time to understand and address their customers' concerns.
In addition, customers mentioned the cleanliness of the salon and the availability of refreshments like coffee and snacks. This indicates that the salon pays attention to creating a pleasant and enjoyable experience for their customers.
On the other hand, there are also some weaknesses mentioned in the comments. One customer had a negative experience with a stylist named Brandi, who did not properly address visible roots in the customer's hair. Additionally, the customer mentioned that Brandi responded rudely to negative feedback and even harassed the customer. This indicates a weakness in the salon's ability to handle negative feedback and ensure customer satisfaction.
Another weakness mentioned is the difficulty in scheduling appointments. One customer mentioned that it was challenging to get through to the salon via phone and that they no longer allowed scheduling through Google. This indicates a potential weakness in the salon's communication and scheduling practices, which could lead to frustrated customers.
Furthermore, one customer mentioned witnessing a staff member using explicit language outside the salon, which made them uncomfortable. While the customer acknowledged the staff member's good manners inside the salon, this incident indicates a weakness in the salon's ability to maintain a professional environment.
In conclusion, Turning Heads Salon has several strengths, including talented stylists, a friendly and welcoming atmosphere, and excellent customer service. However, there are also weaknesses, such as issues with scheduling appointments, difficulties handling negative feedback, and the incident with a staff member using explicit language. Overall, the salon seems to have a positive reputation, but there are areas where improvements could be made.
Best TL Reviews
Tasha is Awesome! Love my new cut! She is fun to work with and always does great on my brows.
Friendly and they help you but ; also listen to what you want . Very informative about hair care and hair needs !! And they do great work. Never seen a bad color or style any of the times I have been there !! And all the ladies treat you like they have known you forever they are so sweet and polite !! Great place !!
I went to Brandi to have my hair highlighted blonde. I came out with blonde highlights but visible roots. I did not notice until I got in my car and looked in the mirror. I went back in and politely said that I have visible roots. She told me that if she went back in and put bleach on the top of bleach that it would not be healthy for my hair. She said she would still do it. Why would I want to do that after she just said it was not healthy for my hair?? Anyway, all of this could've been prevented if she would've focused on quality and not how fast she could get it done. When she heard that I gave her negative feedback she texted me multiple times being absolutely RUDE to me. Telling me that she did what I asked her to do. Why would I ask her to leave my roots showing?? I tried to call her and she blocked me. If you can't take negative feedback why be in the business of customer service?? I just feel like if time would have been taken with the foils I would not have had so much of my roots showing. That's it... end of story... but no, I was texted 6 times about this. Not short texts, but long texts. They were so childish that I did not even read them all.
*WARNING!!! DO NOT EVER give this woman NEGATIVE FEEDBACK!!! She will HARASS you!!!
*"Turning Heads," DO NOT RESPOND to this because you have already told me that she is an Independent Stylist and she only rents a booth from you. ...ME: Her work still reflects on the name of your business. I am just being honest.
Looking for a fresh look... I gave the stylist an idea of what I would like and gave her creative freedom after that. Morgan did an amazing job! I made sure to schedule my next cut before leaving. They were busy the whole time I was there but the owner made it feel laid back. Great place! They even offered drinks and snacks :-)
They were very welcoming, the salon was clean, they were excellent with my hair and it's not easy at all to manage. I feel like a new person. They offer you coffee and see if you need anything. They have modern music playing so you're not sitting in silence. When they wash your hair, relaxing music plays and it's hard to stay awake it's so relaxing. My hair looks absolutely stunning. Everyone has complimented me on it.
Good Experience, Bad Time Getting In
I’ve been using this particular salon since I moved back here in 2019. My first time was excellent! I was able to schedule online via their Facebook page, get in, and get out with a great experience, from the haircut to the shampoo and styling. The second time I got in, I was able to schedule via Google, and the experience was nothing short of amazing.
Then came the third appointment…
Because I no longer use Facebook, I tried to schedule through Google again, only to find out that the salon no longer allows scheduling through it. So I called…and called…and called…and called…until I was able to get somebody to pick up and get me in. I got there and was heading into the salon when I noticed someone behind the building talking fairly loudly on the phone and using quite a fair amount of explicit words. I head on in and find out that the same person who was outside was a staff member. While it was a little uncomfortable, they made up for it with their desk manners. They offered water and encouraged me to reach out to them at the front desk should I need anything. During this particular appointment, there was only one stylist there who was still working with another client; consequently, I got to the chair fairly later than my scheduled appointment. Just like the last two times I had been there, the cut, the shampoo, and the style were great!
Is this salon any good? Absolutely! It’s the best one I have ever been to.
Is it easy to schedule an appointment? Nope. At least, not anymore. They are in high demand, so good luck getting in. I attempted to schedule an appointment four times, and no one answered the phone at any of those attempts.
I was able to find another place, and thankfully their services were just as good (if not a little better).
All in all, highly competent stylists, great cut and style, but difficult getting an appointment, and they can sometimes be a bit wobbly with maintaining a professional environment around their clients.
Love this place. My hair turns out great everytime.
Love this salon! Always great service, leave smiling, make you feel like family, and everyone knows how to have a good time! Morgan Frye has been doing my hair since I had a "not so good" experience elsewhere. She worked with me until I was ready, comfortable, and never did something I didn't ask for. Total confidence and trust in Morgan and her recommendations/skills. She's awesome! Highly recommend her and this salon overall-they're so sweet and talented with amazing prices!
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Turning Heads Salon Info
Amenities
From the business
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Identifies as Black-owned
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Identifies as women-owned
Health & safety
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Appointment required
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Staff wear masks
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
Amenities
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Restroom
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Wi-Fi
Planning
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Appointments recommended
Payments
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Credit cards
Today
Opening Hours
| Monday | 09:00 AM - 01:00 PM |
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| Tuesday | 09:00 AM - 01:00 PM |
| Wednesday | 09:00 AM - 06:00 PM |
| Thursday | 09:00 AM - 05:00 PM |
| Friday | 09:00 AM - 05:00 PM |
| Saturday | 08:00 AM - 12:00 PM |
| Sunday | Closed |
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