Quick Facts About Cali Pro Nails
Cali Pro Nails is a nail salon that has received a mix of positive and negative feedback from customers. Through analyzing the comments, we can identify the strengths and weaknesses of the establishment.
Starting with the strengths, one customer mentioned that they had a wonderful experience every time they visited. The staff was described as friendly and caring, which contributed to a positive atmosphere. The customer also gave a special shoutout to a specific staff member, indicating that there are skilled technicians at the salon who can exceed expectations. This suggests that there is potential for high-quality service at Cali Pro Nails.
Another positive comment highlighted the quick service as a walk-in customer. The patron had a good experience and appreciated the detailed work and great massage during the pedicure. This implies that the salon is capable of providing efficient and satisfactory services for those who do not have appointments.
Additionally, the comment praising the first manicure and waxing suggests that there are employees who can perform these services well. The friendly staff was also mentioned, indicating that customer service is a strength of Cali Pro Nails.
However, there are several weaknesses that must be addressed. The most significant issue is the negative experience described by one customer. They mentioned that the owner and technicians were extremely rude and unprofessional. This behavior, along with the refusal to help the customer when their fingers started to turn purple, demonstrates a lack of empathy and customer care. This incident resulted in the customer feeling humiliated, which is unacceptable in any business setting.
Another weakness highlighted in the comments is the inconsistency in service quality. One customer mentioned that while their first set of nails came out beautifully, the second set started falling off within a week. This implies a lack of consistency in the application and longevity of the nail services, which can lead to customer dissatisfaction.
The issue of long wait times and poor customer service was brought up in multiple comments. Some customers had to wait for an hour or more before being attended to, despite having appointments. This suggests a lack of organization and the salon's inability to manage customer flow effectively. The lack of apology and dismissive attitude towards a customer who decided to leave due to the excessive wait indicates a disregard for customer satisfaction and potential improvements.
Furthermore, there was a negative experience mentioned by a customer who felt that the nail technicians were cruel towards their daughter. The personal questions and comments about their daughter's nail-biting behavior were deemed inappropriate and insensitive. Additionally, the four-hour wait time (despite having an appointment) further shows a lack of organization and consideration for customers' time.
In summary, the strengths of Cali Pro Nails include positive experiences, the presence of skilled technicians, friendly staff, and efficient service for walk-in customers. However, the weaknesses lie in the rude and unprofessional behavior of the owner and technicians, inconsistent service quality, long wait times, poor customer service, organizational issues, and inappropriate treatment of customers. These weaknesses detract from the overall customer experience, and if not addressed, can significantly impact the reputation and success of the salon.
Best TL Reviews
This is the WORST “nail salon” I have ever in my life been to. Extremely rude and unprofessional! The owner told me the wait was 45 minutes so I said that’s fine I’d leave and come back but then a woman told me to sit down and they’d soak my nails off. I soaked my nails for 22 minutes until I couldn’t feel the tips of my fingers anymore. When I told them it was cold and my fingers were beginning to turn purple at the tips he told me the only way they’d remove them is if I kept soaking them off. I told him I didn’t mind soaking them as long as a technician was available to remove them with the machine. He refused and kicked me out of the salon while embarrassing me infront of everyone. I walked out in tears and then came back in and told him I couldn’t leave with my fingers looking like this and he said he wouldn’t help me. I have never felt so HUMILIATED at a nail salon before
I showed up as walk in, recommended by sister. We aren't from here. I was seen quick and he did amazing job. Very detailed and massaging was great. I recommend the deluxe pedicure. Will definitely come back, when in town.
The first set came out really pretty , the second set started to fall off within a week when I went back and said that I needed to get them filled anyway, waited for an hour before I ended up just leaving. You will have a really good experience or a pretty bad one, Feels like a coin flip. Do not go right when they open try to find a time when they're less busy.
Very happy with my first manicure and waxing. Second manicure was slightly sloppy, I felt. Really nice, friendly staff
Appointments mean nothing. Dang near every time I make one I’m still waiting 40 minutes to an hour. Recent experience I waited 45 minutes. I was told my pedicure was going to be done in 5 minutes and waited an additional 10 minutes in the chair. I ended up leaving as I was tired of waiting. No we’re sorry.. just looked at me with a blank stare, borderline disrespectful when I decided to leave.. not even an attempt to take some kind of responsibility for their horrible, horrible customer service. Would not recommend.
I absolutely love this place. Wonderful experience every time. The staff is friendly and caring. 10 Stars from my family! Thank you #8 you are amazing…????????????????????????
This place is so cruel! Me and my daughter had fun and all but my daughter bites her nails due to anxiety and the nail techs where question her personal questions on why she bite her nail and she also said "there very ugly" she even showed her other workers I DO NOT RECOMMEND! Also we had to wait 4 HOURS to get our nails done (we made a appointment) THIS IS SO UNORGANIZED AND BAD I LOVE Le Vogue BETTER THAN THIS PLACE!
Tai did my nails he did a great job I told him what I wanted and he exceeded my expectations this is my new nail salon.
Henry did my Pedi he also does acrylics he was very good.
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Cali Pro Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | Closed |
|---|---|
| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 06:00 PM |
| Sunday | 10:00 AM - 04:00 PM |
How to go there
Location
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