Diva Nails

+1 410-836-0045

1521 Rock Spring Rd D, Forest Hill, MD 21050 United States of America

Open Today: -

Quick Facts About Diva Nails

Strengths:

1. Skillful Technicians: The comments mention several instances where the nail technicians showed great skill and delivered excellent results. Ely and Daniel receive praise for their work, with customers mentioning that they were pleased with their nails after receiving services from them. This indicates that Diva Nails has capable and skilled technicians who can provide quality manicures and pedicures.

2. Long-standing Relationships: The comment about Emmy, the Boss, highlights the loyalty and trust built between a customer and their favorite nail technician over a span of 10 years. This suggests that Diva Nails has established a strong customer base and has cultivated lasting relationships with their clients. Long-term associations can be seen as a testament to the quality of service and customer satisfaction.

3. Positive Customer Service Experience: The comment expressing appreciation for the customer service received at Diva Nails implies that the staff is friendly and attentive. Laura specifically is mentioned as being personable, which adds to the positive image of the salon. Delivering good customer service is crucial in creating a pleasant and enjoyable experience for customers.

Weaknesses:

1. Unprofessional and Disrespectful Behavior: The negative experience detailed in one comment raises concerns about the professionalism and behavior of some of the nail technicians at Diva Nails. The customer recounts feeling humiliated and upset with the technician repeatedly mentioning their sweaty hands. This indicates a lack of sensitivity and empathy. Unprofessional conduct can leave a negative impression on customers and discourage them from returning.

2. Lack of Cleanliness and Sanitation: Several negative comments mention hygiene issues and unsanitary practices at Diva Nails. Customers complain about tools not being sterilized, the pedicure water overflowing, and the technician not changing gloves or clippers until requested. These instances suggest a lack of attention to cleanliness and proper sanitation procedures. Failing to maintain hygiene standards can pose health risks to customers and damage the reputation of the salon.

3. Lack of Communication and Coordination: The negative experience of witnessing a heated argument between two nail technicians raises concerns about communication and coordination within the salon. This incident suggests a lack of professionalism and teamwork, which can leave customers feeling uncomfortable and dissatisfied. It is important for a salon to maintain a harmonious and respectful environment to ensure a positive experience for clients.

In conclusion, Diva Nails has strengths in terms of skillful technicians, long-standing customer relationships, and positive customer service experiences. However, weaknesses arise from unprofessional and disrespectful behavior, lack of cleanliness and sanitation, and a lack of communication and coordination. Addressing these weaknesses will be crucial for Diva Nails to maintain and attract customers and enhance the overall reputation of the salon.

Best TL Reviews

Ely was lovely! She did an amazing job with my gel manicure. She even repaired my broken and split nails. Best manicure I've had in a long time.

I been going to my awesome nail tech Emmy, the Boss, for over 10years. I will never cheat on her????

the customer service i just received was beyond unprofessional and disrespectful. as soon as he started doing my nails, he mentioned my hands being sweaty. which, they were. it’s 82 degrees today. i’d he just mentioned it the one time, i wouldn’t be writing this. he ONLY talked about that the whole time. he kept whining that they were sweaty. he kept wiping off my hands, made me keep a fan on them the whole time, made me wash my hands, and aggressively did my nails like he just couldn’t wait to get it over with. this was just upsetting since this obviously was not something i could help, and he would not stop trying to make me feel bad about this. i left the salon wanting to cry lol.

If I could give them negative stars I would. NOT clean at all, didn't use sterilized tools, overflowed the pedicure water all over my shoes, stopped my service to trim another customers toe nails and did not change gloves or clippers until I asked her to. I was cut multiple times, the technician was incredibly rough and rushed both my pedicure and manicure. When I called for some sort of refund I was offered a gift card. Why would I want to return to an unsanitary place? Lesson learned.

Basically I went here with my cousin to get our nails done, I had asked for pink french tips on my acrylic nails. While getting my nails done the nail technician was rushing and man handling my nails, her and the other nail technician sitting next to her proceeded to start screaming at eachother for a good 10-15 minutes ! The one technician went to go hit the other technician (she raised her arm up with a nail tool and basically was about to hit her) and i was literally sitting there like wtf… anyways she completely messed up my nails, my french tips aren’t even french tips she painted halfway down my nails, she might as well just of painted my whole nail. There is dirt and bubbles and SPARKLES all up in my nails that i didn’t ask for what so ever, my nails are uneven and the paint is lopsided. I’m extremely aggravated because it’s really not that hard. I will never be returning.

Daniel has been doing my nails, and toes for several years now, and I am very pleased when I leave

Daniel was amazing and kind! He took his time and even stayed late to make sure I had a great experience! Will definitely go back and have him do my nails again

Love going to Diva nails! Everyone is always very nice!!! Worked with Laura today and she was very personable, did a thorough job on my feet!!! Thank you!!!!