2nd Look Hair Salon LLC

+1 313-270-2203

18451 Grand River Ave, Detroit, MI 48223 United States of America

Open Today: -

Quick Facts About 2nd Look Hair Salon LLC

Strengths:

1. Excellent customer service skills: The salon is praised for its ability to provide excellent customer service and deliver the desired hair style to customers. This indicates that the staff is attentive and skilled in catering to individual needs.

2. Reasonable pricing: Customers appreciate that the salon has reasonable prices, indicating that it is more affordable compared to other salons in the area. This can be an attractive attribute for potential customers.

3. Variety of services offered: The salon offers a wide range of services, including braids, natural hair, weaves, lacefront installs, and barber services. This demonstrates their versatility and ability to cater to different hairstyles and preferences.

4. Professional and clean environment: Customers value the professional and clean environment of the salon. This indicates that the salon maintains a high level of cleanliness and professionalism, which can contribute to a positive overall experience for customers.

5. Appointment-only system and COVID safety measures: The salon has implemented an appointment-only system and requires everyone, including staff, to wear masks. This shows that they prioritize the safety and well-being of both customers and staff members.

Weaknesses:

1. Limited availability: One comment mentions that the salon does not accept walk-ins and only operates by appointment. While this may contribute to a more organized scheduling system, it may alienate potential customers who prefer spontaneous salon visits.

2. Lack of stylist availability: None of the comments specifically mentioned the availability of stylists, which could be a potential weakness. It's important for the salon to have enough stylists to accommodate the demand, otherwise, customers may have to wait longer or may not be able to book appointments at their preferred times.

3. Limited information about services: While the comments mention the various services offered, there is no further detail provided about the specific expertise of the stylists or any specialized treatments they provide. This lack of information may make it difficult for potential customers to determine if the salon is the right fit for their specific hair needs.

4. Limited location information: The comments mention the general area where the salon is located, but there are no specific details provided about the exact address or directions. This lack of information may make it difficult for new customers to find the salon, especially if they are unfamiliar with the area.

5. Lack of diverse customer feedback: The comments provided all seem to be positive, which may indicate a lack of diverse customer feedback. It would be beneficial to have a wider range of reviews to get a more comprehensive understanding of the salon's strengths and weaknesses.

In conclusion, 2nd Look Hair Salon LLC has strengths in excellent customer service, reasonable pricing, a variety of services offered, a professional and clean environment, and the implementation of COVID safety measures. However, the salon may face weaknesses in limited availability, lack of stylist availability, limited information about services, limited location information, and a lack of diverse customer feedback.

Best TL Reviews

Very good place to get your hair done excellent customer service skills they will get your hair how you want it very reasonable with they prices good in the neighborhood Amillia and her staff are wonderful ❤️

Very professional shop! Down to earth staff, clean shop and they keep the door securely locked.They do all styles from braids, natural hair, weaves, lacefront installs, and the barber ILL is as talented as they come! Post COVID they aren't taking walk-ins, appointment only, and everyone including the staff must wear a mask! #BlackExcellence

2nd Look is a awesome Professional hair Salon. My hair was badly damage. Dry, breakage and falling out. I tried everything but nothing worked. The owner Amila brought my hair back to a Healthy stage. Each time I sit in her chair I come out looking like a million bucks!!!!!!!!!! You can not go wrong at 2nd Look salon ???? ????????????????????????????????????????????

This is a very professional establishment. I frequent this salon because I absolutely adore my stylist and the customer service.

Very professional..nice clean atmosphere..good music,Amilia specialize in healthy hair and your not in here all day..The other stylist are nice to greeted me,and were friendly thanks 2nd look hair salon????????

Owner is Amillia . Great positive sylist. Accepting appointments and walk-ins. Near Fenkell, facing Grand River...McDonalds is right there.

I love the salon my stylist is great I will be visiting there every two weeks everyone is nice and friendly

Shop is clean. Staff and clients are friendly. There is a postive vibe when you walk through the door. The service is top notch.