Quick Facts About Our Nails & Spa
Strengths:
1. Excellent customer service: Multiple reviewers mention that the staff at Our Nails & Spa treat them like family and close friends. They are described as friendly, professional, and loving. This indicates that the salon excels in creating a welcoming and comfortable atmosphere for its customers.
2. Quality service: Reviewers consistently praise the quality of the services provided at Our Nails & Spa. The staff is commended for their excellent job on nails and pedicures. This suggests that the salon has skilled and experienced technicians who can deliver consistent and satisfactory results.
3. Repeat clientele: Multiple reviewers mention that they have been going to Our Nails & Spa for several years. This demonstrates the salon's ability to retain customers and build long-term relationships. It is likely that these customers return due to the salon's exceptional service and quality.
4. Clean and unique salon: One reviewer specifically mentions that the salon is very clean and unique. This indicates that the salon prioritizes cleanliness and provides a visually appealing environment for customers. A clean and well-maintained salon can contribute to a positive overall experience for customers.
5. Reasonable pricing: There are no negative comments regarding pricing, and some reviewers even mention that they recommend trying out the salon. This suggests that the salon offers competitive prices for its services, making it accessible to a wide range of customers.
Weaknesses:
1. Inconsistency in appointment availability: One reviewer mentions that they were misled by a walk-in welcome sign and were told that no appointments were available for the day. This suggests that there may be issues with communication or organization in managing appointments. Clearer signage or improved communication with customers could help address this weakness.
2. Lack of feedback from dissatisfied customers: While all the comments are positive, there is a lack of feedback from dissatisfied customers. This may indicate that negative experiences are not being voiced or that the salon is not actively seeking feedback. Without this feedback, the salon may not have a comprehensive understanding of areas for improvement.
3. Limited range of services mentioned: While reviewers speak highly of nail services and pedicures, other services offered by the salon are not mentioned. This may indicate that the salon does not offer a wide variety of services or that these services are not as popular or well-known. To attract a broader clientele, the salon could consider expanding its service menu or promoting lesser-known services.
4. Limited geographic reach: One reviewer mentions that they visit the salon only when they are in town, indicating that the salon may not have a strong presence outside of its local area. Expanding its reach through marketing and advertising efforts could help attract customers from a wider geographic area.
In conclusion, Our Nails & Spa has several strengths including excellent customer service, quality service, a loyal customer base, a clean and unique salon environment, and reasonable pricing. However, there are also weaknesses such as inconsistency in appointment availability, a lack of feedback from dissatisfied customers, limited service range mentioned, and limited geographic reach. By addressing these weaknesses, the salon can further enhance its strengths and attract a larger customer base.
Best TL Reviews
I've been going here for about 6 years now and I've always had amazing service. I don't allow anyone to do my pedicures but them. Very professional, loving and treat me like family Love them.
I brought my daughter for a mother's day pedicure, if was her first time and she had such an amazing experience! Staff is so friendly, they treat you like close friends. If was a delight. Jodi asked me to come back for another session soon! Thank you for the amazing time!
Lan, she always does an excellent job. She will work with you to make your appointments.she does fantastic job on my nails
I'm from Ca. But whenever I visit I get my nails done. This place is awesome. I recommend trying out. You'll diffently come back. Top notch. I've had both of the owners and they are always very kind and do a great job. Highly recommend.
Have never left here unhappy! Hands down the best service and selection in town. I can't wait to go back.
It's nice to have a home salon again ????
Very clean and unique salon. The owners are very pleasant and my nails look wonderful. I will return and bring my daughter.
Walk ins welcome sign on door but when you walk in they say "no openings for today must make appointment". Remove your sign
Today was my first time going here and It was by far the best experience I’ve ever had with a nail salon and I’ve been getting my nails done for almost 20 years. Upon entering I immediately felt welcomed. Everyone was extremely nice and sincerely wanted to make the customer happy. It was like you were with friends and family there. Thank you for the amazing job! Definitely making this my permanent nail salon home!!!
Place Pictures
Our Nails & Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Payments
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Debit cards
Today
Opening Hours
| Monday | Closed |
|---|---|
| Tuesday | Closed |
| Wednesday | 10:00 AM - 07:00 PM |
| Thursday | 10:00 AM - 07:00 PM |
| Friday | 10:00 AM - 07:00 PM |
| Saturday | 10:00 AM - 06:00 PM |
| Sunday | 11:00 AM - 05:00 PM |
How to go there
Location
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