Quick Facts About Best Nails
Strengths:
1. Friendly and welcoming atmosphere: Multiple comments mention that the staff at Best Nails place are friendly and welcoming. This can create a positive and comfortable environment for customers, making them feel valued and appreciated.
2. Highly recommended: Many comments recommend Best Nails place, indicating that they have a strong customer base that trusts and enjoys their services. Positive word-of-mouth recommendations can attract new customers and contribute to the salon's success.
3. Skilled technicians: Comments mention specific technicians who are skilled in their job, such as Winnie and Ann Julia. Having skilled technicians can ensure that customers receive high-quality services and are satisfied with their results.
4. Owner's expertise: One comment specifically praises the owner, Andy, for being amazing. The owner's expertise and involvement in the business can help maintain high standards and ensure customer satisfaction.
5. Quick and efficient service: One comment states that the service at Best Nails place was quick and beautiful. Providing efficient service can help save customers' time and increase their overall satisfaction.
6. Wide color selection: Another comment mentions the salon's huge color selection. Having a wide range of colors can cater to customers' preferences and offer them more options to choose from, increasing customer satisfaction.
7. Good pricing: One comment mentions that the price for a manicure and pedicure at Best Nails place is awesome. Offering competitive pricing can attract price-conscious customers and provide value for their money.
Weaknesses:
1. Inconsistent service: One comment describes the experience of having ripped nails and bleeding during a soak off. Inconsistent service, where some customers have unsatisfactory experiences, can lead to negative reviews and damage the salon's reputation.
2. Lack of cleanliness and hygiene: One comment highlights a concern about the lack of cleanliness and disinfection at the salon. Maintaining proper hygiene is essential in a nail salon to prevent infections and ensure customer safety.
3. Poor customer service: Multiple comments mention poor customer service experiences, such as not delivering requested designs or providing unevenly shaped nails. Poor customer service can lead to customer dissatisfaction and negative reviews.
4. Booking and timing issues: One comment mentions a situation where the customer was told to come in for an appointment but faced delays and miscommunication regarding the wait time. Inconsistent communication and timing issues can result in customer frustration and dissatisfaction.
5. Lack of professionalism: One comment mentions the technician's reaction when asked to fix mistakes, where they handed the customer a nail file and told them to do it themselves. Lack of professionalism can create a negative impression and discourage customers from returning.
6. Negative experience with pedicure service: One comment describes a horrible pedicure experience where the customer regrets choosing Best Nails place. Negative experiences in specific services can deter customers from returning and possibly affect the salon's reputation.
In conclusion, Best Nails place has strengths such as a friendly atmosphere, skilled technicians, positive recommendations, and quick service. However, there are weaknesses in terms of inconsistent service, lack of cleanliness, poor customer service, booking and timing issues, lack of professionalism, and negative experiences with specific services. Addressing these weaknesses can help improve customer satisfaction and the salon's overall reputation.
Best TL Reviews
I love this place everyone is so friendly and welcoming. I’ve been coming here for almost a year. I use to do my nails with Winnie she is awesome but she’s taking time off, I now do my nails with Ann Julia who is also very good at her job. I highly recommend this nail salon
This truly is the very best place for manicures & pedicures. Owner Andy is amazing. I have used all other nail places in Mercer county, no one can beat this place.
Highly recommend everyone to be here.
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I asked for a soak off and he ripped off my nails so bad
Made me bleed
0/10 horrible
I came in her with an appointment with the owner . Once I stepped in she was doing someone else nails and moved her to someone else and did my nails I did not see her cleaning anything or disinfecting anything I’ did not say anything I thought her as a owner would clean everything she did not I now have an infection on my nails all yellow I had to take the acrylic off and now I have to figure out how to cure this infection. Please don’t go here they are not clean at least the owner isn’t very horrible service was rushing everything looked horrible
Terrible customer service. I showed the lady a design and she said it wouldn’t come out exactly like that. I said, it’s okay. But lord, I didn’t expect it to come out SO BAD. I told her, it’s okay.. no design. So I ended with plain nails. They looked so chunky. My nails were not evenly shaped. So I asked her to redo them and showed her the mistakes. She got so mad at me, handed me the nail file and said “YOU do it.” I was baffled lol, but handed it back to her and she knew that she had to do her job. I stopped going after that but fast forward to today, I needed a quick pedi and I called them at 1:30 to see if they were available right now. They said yes so I came in. I get there and ask how long it will be and the lady just says “wait.” Then another lady walks in and says she’s a little early for her 2pm appointment. So I’m still waiting and I’m staring at this one lady who just finished her client. She looks at me and whispers to the other lady that she’s taking her first. So I ask again how long it’s going to take and they say like 30 minutes. Then why tell me to come in now??? I left and they will never see me again. If I could give 0 stars I would.
If I could give no stars that would be better! Never have I EVER had such a horrible pedicure. My regular lady wasn't in so I went here cause I was in the area. Nope, should have just stayed at my regular place even if my lady wasn't in. HUGE MISTAKE.
Had great service and was pretty quick! Beautiful nails!
I love getting my nails done at this salon. The color selection is huge, the technicians are sweet and the price is awesome for a manicure and pedicure.
Best Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:30 AM - 07:00 PM |
|---|---|
| Tuesday | 09:30 AM - 07:00 PM |
| Wednesday | 09:30 AM - 07:00 PM |
| Thursday | 09:30 AM - 07:00 PM |
| Friday | 09:30 AM - 07:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | 10:00 AM - 04:00 PM |
How to go there
Location
Places