Ok Hee Fashions & Beauty Supply

+1 228-388-1072

2691 Fernwood Rd, Biloxi, MS 39531 United States of America

Open Today: -

Quick Facts About Ok Hee Fashions & Beauty Supply

Ok Hee Fashions & Beauty Supply has received a mix of positive and negative comments from customers. To provide a comprehensive analysis of its strengths and weaknesses, we will examine the following aspects: product selection, customer service, pricing, atmosphere, and staff behavior.

Firstly, customers have praised Ok Hee Fashions & Beauty Supply for its product selection. Several comments mention that the store has a wide range of products for hair and beauty needs. This demonstrates a strength of the store, as it provides customers with a variety of options and meets their diverse needs.

Secondly, the store has been commended for its friendly and knowledgeable staff. Customers appreciate the helpfulness and patience of the employees, especially when it comes to assisting with wig purchases or providing advice on beauty products. This positive customer service is a notable strength of Ok Hee Fashions & Beauty Supply, as it creates a welcoming and supportive environment for shoppers.

Thirdly, pricing is mentioned as one of the strengths of Ok Hee Fashions & Beauty Supply. Customers have stated that the store offers the best prices in town, which is a significant advantage for budget-conscious individuals. The affordability of the products is likely to attract more customers and contribute to the store's success.

Moving on to the weaknesses of Ok Hee Fashions & Beauty Supply, one recurring issue raised by customers is the uncomfortable atmosphere created by the staff's behavior. Some customers feel that they are being watched closely, and this makes them uneasy. While it's possible that this behavior is influenced by the store's location, it is important for the management to address this concern as it may deter potential customers from returning.

Another weakness mentioned is the poor customer service experienced by some customers. One person specifically criticized the male staff member at the cash register for his lack of training in customer service. This indicates a need for improvement in employee training and ensuring consistent and satisfactory customer experiences.

Lastly, a customer mentioned that the owners of the store, a Chinese man and woman, were not welcoming and made them feel uncomfortable. This negative interaction may have led to the customer deciding not to return to the store. It is crucial for the owners to be mindful of their behavior and the impact it has on customers, as it can significantly influence their decision to make future purchases.

In conclusion, Ok Hee Fashions & Beauty Supply has strengths in its diverse product selection, friendly and knowledgeable staff, and competitive pricing. However, it also has weaknesses in terms of the uncomfortable atmosphere created by staff behavior and occasional poor customer service. By addressing these weaknesses and fostering a more welcoming environment, the store can improve customer satisfaction and loyalty, ensuring long-term success.

Best TL Reviews

I bought my very first wig the other day from this store my hair has been falling out slowly ever since my son passed away & the lady in the back was amazing & patient only if she knew how of a help that was that day thank you guys so much ????????

I love this place, the owner is super friendly and very knowledgeable and helpful! . And they have the best prices in town‼️????

I gave this store a 3 star rating because, I am a paying customer, and the fact that I can notice them watching my every move is not ok. Besides that the store has a lot of great products. Most everything you would need for hair. Also a plus to me is that it also has a few outfits as well. I say go to this store, but just know they gonna watch you like crazy. It may just be because of the area.

I am a frequent customer at this store and I walked in the store today and received terrible customer service from one of the owners.

He acts like he doesn't want any business nor make any money , and to treat customers like the

way he treated me and some people that were trying to buy items from this store today is very rude, risky and unprofessional. I will never buy

Anything from this store again!!! They lost 4 customers today from "Not Servicing Us!"" Terrible business!!! And He didn't care.....

Great selection, and the two black girls, sorry I'm bad with names, were awesome and helpful above and beyond! Believe the vietnamese lady that helped me too, may have owned the place, she's great too. I've shopped there a couple times, and recommend to all my friends.

This is not my local beauty supply store but it was the closes at the time. The young lady that worked there was very helpful but the owners ( I assumed ) the Chinese man and women aren't very welcoming and just watch you the whole time. I did not feel comfortable and won't go back to this store although They did have what I was looking for.

You think you're going just for one item no it's so much to choose from you're going to come out with a bag loads of things lol they had everything I was looking for tho

The male that was working the cash register needs training in customer service. The female that was working was very helpful and friendly though.