Li'l Nells Pet Salon & Day

+1 248-926-8841

1320 S Commerce Rd, Walled Lake, MI 48390 United States of America

Open Today: -

Quick Facts About Li'l Nells Pet Salon & Day

Li'l Nells Pet Salon & Day Place has a number of strengths and weaknesses based on the comments provided.

Strengths: 1. Personalized service: One customer appreciated that the groomer took the time to sit down with them and ease their anxiety. This shows that the salon values customer satisfaction and aims to make their clients feel comfortable. 2. Good care for pets: Several customers mentioned that their pets came back happy and looking cute after grooming. This indicates that the salon provides quality care and grooming services for pets. 3. Reasonable prices: A customer mentioned that the prices at Li'l Nells Pet Salon & Day Place are reasonable. This is a strength as it makes their services more accessible to a wider range of clients. 4. Customer service: One customer mentioned that the customer service at the salon is superb. This suggests that the staff is friendly, helpful, and makes customers feel valued. 5. Long-standing reputation: One customer mentioned that they have been using this place for more than 15 years. This indicates that the salon has built a positive reputation and has been able to retain customers over a long period of time.

Weaknesses: 1. Difficulty fee: A customer mentioned that the salon started charging a "difficulty" fee if a pet acts difficult during grooming. This can be seen as a weakness as it might discourage customers from bringing their pets to the salon and could lead to negative experiences for both the pet owners and the salon staff. 2. Lack of buffing nails: One customer mentioned that their pet's nails were not buffed during grooming and were left sharp. This indicates a lack of attention to detail and can be seen as a weakness in the salon's grooming services. 3. Injury to pets: One customer shared a concerning experience where their pet's paw pad was nearly sliced off during grooming. This indicates a serious mistake or lack of care by the groomer, which is a major weakness for the salon. This is further emphasized by another customer who mentioned their pet coming home with cuts after grooming on multiple occasions. 4. Unprofessional comment: A customer mentioned that when they questioned the salon about the difficulty fee, the manager responded unprofessionally by suggesting that neutering the pet might improve their behavior. This comment is inappropriate and can be seen as a weakness in the salon's customer service and professionalism. 5. Lack of transparency: One customer mentioned that their previous review was deleted, which suggests that the salon may not have a transparent or open approach to customer feedback. This can be perceived as a weakness as it may create doubts about the salon's credibility and reputation.

In conclusion, Li'l Nells Pet Salon & Day Place has strengths in terms of personalized service, good care for pets, reasonable prices, customer service, and a long-standing reputation. However, they also have weaknesses related to the difficulty fee, lack of attention to detail in grooming, injuries to pets, unprofessional comments, and a lack of transparency. It is important for the salon to address these weaknesses and improve their services in order to maintain customer satisfaction and loyalty.

Best TL Reviews

First time there. The groomer tool time to sit down with me and ease this mom's anxiety. My 3 babies have all been through bad experiences with groomers or vets. They came back happy and looking so darn cute!!!

Love this groomer! Nell always takes such good care of my teddy. Reasonable prices and always does what you ask for.

I've been a customer for over 2 years but I will not go back

They are now charging a " difficulty" fee if your pet is being "difficult" , what pet wouldn't be if your there for 5 hours, a human would get tired.

I have a shorkie when I went to pick him up, they didn't buff his nails either, they were sharp

And they said take him for a walk, they will smooth out, they said we wouldn't want to hurt the dog.

I then got very frustrated with the groomer, I demanded to speak with the manager especially about their difficulty fee they charge.

Her answer to that was " well maybe if you got him neutered he would behave better"

They lost a customer just over that comment

Years ago I used to take my dog here. Then they nearly sliced off his paw pad and gave him back to me bleeding, as if nothing had even happened. When I saw the blood all over the back seat of my car I went back in and asked what happened. They said they must have nicked him with the razor. This wasn't a nick -- almost the entirety of his footpad was detached, deep into the footpad. It was basically a flap. I took him to the vet, where they put him on antibiotics and patched him up ($300). I told the vet I was told it was done by an accidental razor nick and he gave me a look like, "Yeah, right. :/"

This was the second time my baby came home with cuts. Never again.

I don't know how my previous review on here was deleted, but I'm reposting it so others are aware.

I just bought King a month ago. He's only 12 weeks, 3 pounds, mini poodle. He was very scared at first. He's never been to get groomed before. They were very understanding, patient and caring to King. They handled him with care and when I picked him up, he was happy. Playing with the staff let's me know he felt secure. He wasn't nervous and shaking which means I'm a forever customer.

This is the second dog that I have taken to this salon and they have done a wonderful job and their customer service is superb. They make you feel like family.

We have been using this place for more than 15 years, and before that we used to frequent the self wash dog service they offered at a different location. Great groomers! Great pricing! Accommodating and they always take the time to understand exactly what you want done.

I have been going here for 13 years! The staff is awesome and my pup always looks fantastic... even as an old man!