Quick Facts About Unique Nails
Unique Nails Place has several strengths and weaknesses based on the comments provided.
One of the strengths highlighted by the customers is the presence of skilled technicians. Quinn, a former technician, received praise for her meticulous work and attention to detail. This suggests that Unique Nails Place has the capability to provide high-quality nail services. Additionally, the comment about Nathan, another technician, being knowledgeable and taking pride in his work further emphasizes that there are skilled professionals at the salon.
Another strength of Unique Nails Place is its customer service, specifically mentioned by several customers. Ms. Bea, the owner, is described as welcoming and providing good customer service. This indicates that the salon has a friendly and inviting atmosphere, which can enhance the overall experience for customers.
Moreover, the pricing at Unique Nails Place seems to be competitive with other nail salons in the area. One customer mentions that the prices are comparable to others in the industry, which can be an advantage for budget-conscious individuals who are looking for quality nail services at reasonable prices.
However, Unique Nails Place also has several weaknesses that customers have pointed out. One recurring issue is the lack of communication between the technicians and customers. One customer mentioned that the technician did not understand what they were requesting regarding nail shape and polish. Another customer experienced frustration when the technicians refused to provide the desired color for their nails. These incidents indicate a lack of comprehension or communication skills among the staff, leading to dissatisfaction among customers.
Another weakness highlighted is the subpar quality of work. Several customers complained about their nails lifting or breaking soon after getting them done, indicating issues with the application or durability of the products used. Additionally, one customer mentioned that the salon did not use new tools for each customer, raising concerns about hygiene and potential infections.
The comment about the owner, Ms. B, retiring and experienced technicians leaving the salon suggests a potential weakness in consistency and expertise. Losing skilled technicians like Quinn and Vicki may have led to a decline in the quality of service provided, as evident from negative experiences shared by customers.
Another weakness of Unique Nails Place is the lack of professionalism exhibited by some employees. Customers reported incidents of rudeness, unprofessional behavior, and laughter in response to their concerns. This indicates a lack of respect for customers and a disregard for their satisfaction.
Furthermore, the difficulty in reaching the salon by phone, as mentioned by one customer, suggests poor management and customer support. Inability to address customer queries or complaints can lead to frustration and negative experiences.
In conclusion, Unique Nails Place has strengths in terms of skilled technicians, good customer service from certain employees, and competitive pricing. However, weaknesses include issues with communication, quality of work, hygiene practices, consistency in expertise, professionalism, and customer support. Addressing these weaknesses and building on the strengths can help Unique Nails Place improve its overall reputation and customer satisfaction.
Best TL Reviews
I typically come on a regular basis, yet now that Quinn is gone I may be looking elsewhere. Her work and attention to detail is emmaculate. I wish I knew where she went because the person who did my nails not up to par. It hasn't been a week and my nails.are already lifting. Disappointing
The technician was very nice and kind. BUT I asked for a pink & white set, I sat my phone in front of her with a photo of what I wanted. The work was sloppy and rushed. The nails were shaped on even as well. I will not return because when I asked about the shaping and polish she couldn’t even understand what I was requesting.
I've been to a few nails spots in this same area because it's near my home. I was not satisfied with the quality of work or the customers service. Until I found this spot! Ms. Bea is welcoming from the time you come in the door. My nail tech is the absolute best. His name is Nathan, you should definitely check him out. He's very knowledgeable about the nail techniques and he takes pride in his work.
I came in. I asked for a full set , and pedicure . With gel , my nails it’s self came up to $85 . They said the “length was really long , and they charge extra “. I’ve never had to pay extra anywhere else for the length I always get, and when putting the fake nails on , I noticed that it’s like he was purposely not putting enough glue , maybe so that they can break quickly and I would have to come back to spend more
Money( a lot of nail salons have been doing this since the pandemic hit , and they had to shut down for a while ) . Literally the day after getting them done my nail broke on my pointer finger , and it feels like my index finger is next . In total I spent $135( I did not get gel on my feet ) including tips .lady who worked on my pedicure RUSHED , and did a sloppy job on my toes . I try to support black businesses, but this sometime is the issue with them. Quality and service is bad . I’ve been calling all day today , and no one has answered the phone . Ray (who worked on my nails ) did shape them , and shape my cuticles very well . However my nails should not be breaking off a day or two after getting them done .
I really am satisfied with my nails. I've been on the hunt for a new shop for a while and I tried this place because it is Black Owned! Very pleased with the customer service that I received and the prices are comparable with others in the industry.
These ppl are so rude and very unprofessional when I first walked in I was greeted asked what services I needed and so fourth they showed me jell polish as I waited and I picked my color ( white jell nail polish ) so when it’s time for me to sit and get my nails done the lady asks me what color I want I tell her white and she continues to ask what size and shape I tell her so as she is shaping my nails the lady goes on to ask me am I sure I want the color white in confusion I say yes she then tells me white won’t be able to cover this color I had and I should pick another color so irritated I pick another color she says flat out “no” so I choose another “no” and another she says “no” so I’m like I’m not going to want my nails done if I can’t get what I want . This lady just pushed my hand away and stops doing my nails and walk off . Very very bad customer service . For one I’m not a nail tech but I’m almost sure a few coats of jell nail polish could cover up those colors for 2 instead of just saying no to me she could’ve suggested a color that would cover the color so whatever guys I go back to the front and ask them can someone else do my nails not rude or anything so they tell me yes and I sit and wait for another nail tech so another lady comes and asks me what services I wanted and I tell her and then I say before u start I have a question this lady says hold on rudely and continues to do other things I waited another 10 mins untill I decided just forget it so I left this place with a half job that they started and never finished I wouldnt recommend anyone to this place the ppl are fairly older and seem to not recognize what customer service is nor can they cater to new trends for younger ppl other ppl where complaining I would just say no not even for a last minute job I would much rather have good quality and customer service and wait then go here and spend my money .
Before as long as you went to Ms. Vicki, your nails & toes would be fine. She was the only person in the shop that knew how to do nails. When Ms. B retired, Vicki left & got a job closer to her house (per what management at the new place said). So I thought, it’s okay, I’m only getting a gel mani & pedi, what could possibly go wrong? Good thing I don’t get paid for thinking. 1st off they are not using new tools when they work on you. They are using the same nail tools on all of their customers. Before they would open a new blue tool packet & then dispose of the tools after using them on me. That is not the case here & should be because of what happened during my visit. The tech cut the cuticles on my fingernails and toenails down bad and filed my nails until they were paper thin. The tech then proceeded to cut my toe skin in the process of cutting my toe cuticles which caused my left big toe to bleed. She put powder on the toe she cut & sprayed it with alcohol. After that I guess she was shaken up because she didn’t polish my full toenails or fingernails and left space between the cuticles of my toe & finger nails so it looks like I haven’t gotten my nails or toes done in 3 weeks. I won’t be returning and I kept the receipt in case I get an infection so I can proceed legally. Please, for your safety, DO NOT GET YOUR NAILS OR TOES DONE HERE!!
I have just left unique nails. I have been going there for almost 2 years. And yes Miss B is a sweet woman, and I am one of those who Supports her business because it is black owned.
I came on a Saturday when this be without the salon was open to by her sister .
One Of the 20 year employees who is pictured on the website to the far left. Well basically she did not do what she was supposed to. She convinced me to get dip powder which is $10 more but I figured it was worth it. She never removed my old nails she only added one new nail because it was broken, she only filled in the back of my nails, there was no dip when I went to wash my hair and she said no. So I did the right thing I went back and spoke two another employee, this woman opens the shop sometimes. And she herself said that the one who did my nails think she’s double. I came back today because I hadn’t caught Misty and she was out, and basically she said I don’t understand. Then she couldn’t tell me the right way to do the nails because she said that’s not her area well you’re the owner you should know. And then she laughed incessantly as though it was a joke. She wouldn’t stop. I left but then I came back and told her I would pray for her and her business but I would never be back. She laughed…again.
No more support here. If you were employee is cheating just one person you can guarantee they are treating someone else.
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Monday | 10:00 AM - 07:30 PM |
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Tuesday | 10:00 AM - 07:30 PM |
Wednesday | 10:00 AM - 07:30 PM |
Thursday | 10:00 AM - 07:30 PM |
Friday | 10:00 AM - 07:30 PM |
Saturday | 10:00 AM - 07:30 PM |
Sunday | 02:00 AM - 05:00 PM |
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