Quick Facts About Coco Nails Spa
Strengths:
1. Excellent results: Many customers comment on the amazing work done on their nails and pedicures. This suggests that Coco Nails Spa has highly skilled technicians who consistently produce high-quality results.
2. Professionalism and efficiency: Customers appreciate the professional and efficient service provided at Coco Nails Spa. They mention that the staff works quickly and effectively, ensuring that their time is not wasted.
3. Color matching: The salon is praised for its ability to accurately match the color requested by customers. This attention to detail shows that the technicians have a good eye for color and can achieve the desired look.
4. Attention to detail: Some customers appreciate the fact that the technicians go the extra mile by filing their nails multiple times to ensure they are done right. This shows a commitment to providing a thorough and meticulous service.
5. Ability to recreate requested styles: One customer mentions that the salon successfully recreated a specific style shown in a picture. This demonstrates the technicians' ability to reproduce a desired look based on a visual reference.
6. Customer satisfaction: Some customers express their love for Coco Nails Spa and state that they will always recommend it. This suggests that the salon has built a loyal customer base by consistently meeting or exceeding their expectations.
Weaknesses:
1. Lack of attention to specific requests: One customer mentioned that their request for black tips and an orange strip for Halloween was ignored. This lack of attention to detail and failure to fulfill specific requests can be frustrating for customers.
2. Rough treatment and lack of adequate care: Another customer mentions that the pedicurist was rough, leading to an injury. Additionally, the salon failed to address a recurring issue with ingrown toenails. This indicates a lack of care and attention to customer comfort and well-being.
3. Rushed service: A few customers mentioned feeling rushed during their visits. This can create a negative experience for customers who may not feel valued or receive the full attention they deserve.
4. Inconsistent customer service: While some customers praise the salon for its work, others mention a lack of quality customer service. This inconsistency in customer service can lead to mixed experiences for different individuals.
5. Lack of communication and listening skills: One customer recounts an experience where the technician failed to understand their concerns and appeared dismissive of their requests. This suggests a need for improved communication and listening skills among the staff at Coco Nails Spa.
6. Lack of customer-centric approach: The same customer mentions feeling insulted and unprofessionally treated when their concerns were not taken seriously. This indicates a lack of customer-centricity and a need for the salon to prioritize customer satisfaction above all else.
Overall, Coco Nails Spa has several strengths in terms of delivering high-quality results, professionalism, and attention to detail. However, there are some weaknesses in terms of customer service, fulfillment of specific requests, and communication skills that need to be addressed in order to ensure consistent customer satisfaction.
Best TL Reviews
Absolutely love this place, my favorite to go to and will always recommend. They constantly do amazing on my nails and pedicures. Love all the employees here and can’t wait to go back.
I received a gel nail polish change & an eyebrow arching; both the young man & young lady were awesome & will be going back. The time spent was little to nothing very professional.A+ in grading
My mother, grandmother and I went here on my birthday. I asked for black tips and orange strip underneath for Halloween I was ignored. The lady doing my pedicure was so rough she cut my foot. They didn't get my grandmother's ingrown toenail after she asked 4 times and my manicure started clipping the next day. We felt like we were being rushed out and needless to say they ruined my birthday. Won't be returning
I liked that they filed 3 times just to make sure they were done right. They also did a great job on color match, with the picture I showed them. I will be a returning customer.
It was great I just went at the wrong time … when they were about to close and I felt like it was rushed .
Today was my second time at this location. The first time the gentleman that did my nails was hurting my nail with the drilling device and I pointed it out. He acknowledged it and stopped. The nails are polished nicely during this setting. Today the same man was doing them and, three times I notified him, that he was hurting me. On the third time he stated that he didn’t know why it was hurting because he wasn’t doing anything different. There was another staff member there that witnessed this and they spoke about it briefly. After which he stood up and she proceeded to do my nails. I showed her the picture of what I wanted and she indicated she could achieve the look. So when she started to use the silver polish I immediately noticed it looked gold and I mentioned it to her. She told me, “no, it’s silver” and it was clearly gold. And I told her more than once, this polish looks gold, it doesn’t match the silver on the adjacent nail with the design. The last time I pointed this out was at the “checkout” counter, where she then said, “ ok, sit over there and I will fix it.” This was too much talking and convincing for me. I AM the customer and it is what I WANT.. If you cannot do what is being asked of you, make that known to me as the customer and I can then make another selection. But it’s insulting and unprofessional for you as the service provider to try to convince me that I can’t believe my lying eyes. I suggest this service provider be more cognizant of the customers requests and concerns as you’re doing their nails. If the customer is proactive indicating something isn’t right, listen to them and try to resolve it immediately. Don’t make them ask you over and over again. Customers want to walk out of your shop knowing they are pleased with the final outcome of their salon experience and this location failed to meet my expectations.
Took their time and gave me exactly what I wanted! This is definitely my new nail shop!!
Customer service isn't the best. But the lady did a pretty decent job on my nails, so I'll go back Lol
Place Pictures
Coco Nails Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:00 AM - 06:00 PM |
|---|---|
| Tuesday | 09:00 AM - 06:00 PM |
| Wednesday | 09:00 AM - 06:00 PM |
| Thursday | 09:00 AM - 06:00 PM |
| Friday | 09:00 AM - 06:00 PM |
| Saturday | 09:00 AM - 06:00 PM |
| Sunday | Closed |
How to go there
Location
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