DK Nails

+1 207-247-6673

343 Gorham Rd, South Portland, ME 04106 United States of America

Open Today: -

Quick Facts About DK Nails

DK Nails has received a mix of positive and negative comments, providing insight into its strengths and weaknesses as a nail salon. To analyze these comments in more detail, we can categorize them into the following aspects: customer service, quality of work, durability of the nails, cleanliness and hygiene, pricing, and communication.

Starting with customer service, the majority of comments highlight the friendliness and accommodation of the staff at DK Nails. Customers express feeling welcome and appreciated during their visits, with some even mentioning engaging conversations. These positive interactions create a welcoming atmosphere for clients and contribute to a positive overall experience.

Another strength of DK Nails appears to be the quality of work. Several comments mention skilled nail technicians who produce beautiful, clean, and long-lasting nails. Customers specifically praise the use of dipping powder and acrylics, noting that their nails lasted without chipping or peeling, even for those who are rough on their hands. This indicates that DK Nails has knowledgeable technicians who can provide quality nail services.

Durability is a significant aspect for customers when considering nail salons. Two customers mention that their nails still looked great after a week, with one attributing it to the use of a special polish that dries immediately and is more durable. This suggests that DK Nails offers durable nail products, helping prolong the life of their customers' manicures.

Cleanliness and hygiene are crucial considerations for any nail salon. A positive comment mentions that DK Nails appeared bright, cheerful, and clean, with friendly nail technicians. This indicates that the salon has a clean and pleasant environment, contributing to a sense of comfort for customers. Additionally, the mention of hot stones and foot baths suggests that DK Nails offers a luxurious and hygienic experience.

Pricing is also a factor that customers consider. One comment mentions that DK Nails offers a great price for their services, specifically highlighting the basic pedicure. While there were no further comments regarding pricing, this positive mention suggests that the salon provides reasonable rates for their services.

Communication is essential in any business, and it plays a role in the overall customer experience. Although most comments don't directly mention communication, two negative comments shed light on this aspect. One customer mentions not being informed about the incompatibility of gel coat over regular polish, resulting in chipped nails. Another customer mentions feeling annoyed and dissatisfied when asking for a refund. These incidents indicate a potential weakness in communication and customer service, as customers were not properly informed or their concerns were not adequately addressed.

In summary, DK Nails demonstrates various strengths and weaknesses based on the comments provided. The salon excels in customer service, quality of work, durability of nails, cleanliness, and hygiene. Positive comments highlight friendly staff, skilled technicians, long-lasting nails, and a clean environment. However, the negative comments indicate potential weaknesses in communication and customer service, where customers felt misinformed and dissatisfied with the resolution of their concerns. By addressing these weaknesses, DK Nails can continue to capitalize on its strengths and further improve the customer experience.

Best TL Reviews

This place was great. I told them I was pressed for time and they were so accommodating. I was in and out in no time. They did an amazing job.

This is a picture of my nails a week later and they still look awesome. I recommend the polish that dries immediately, it is so much more durable. My nail polish always chips and peels off but not this stuff. I plan on going back!

Bright, cheerful, and looked very clean with friendly nail technicians! I felt welcome my first time there and was very pleased with the basic pedicure (included hot stones!) Great price for great service!

I have never been so disappointed in a nail salon. I have gotten acrylics done for over 3 years and never had to go back for fixes before two weeks. The first nail broke 5 hours after my appointment. The others started to chip and peel before the first week was over. When I went back for the fifth time to ask for a refund, 45 minutes out of my way, they refused to give me one. Not to mention they seemed annoyed when they fixed the nails.

UPDATED!! NAILS came out okay.. not impressed, wasn't made aware NOT to put gel coat over regular polish, I drive an hour to get my nails done to have them chipped and ruined by the time I make it home, to call the next day and have the MANAGER tell me they will charge me to change to gel polish because the tech who did my nails doesn't work weekends? I wont be returning! This is the 2nd time I've not been happy but 1st time I've complained. I've been getting my nails done for 20years now.

I have officially found my favorite nail salon!! I love that they are conversational with one another but also to their customers! I live in Windham but I will make the drive to this “lively” salon to get my nails done just the way I want them done. ❤️

Very friendly and professional staff! They do beautiful nail work and know what they're doing. It's a very clean salon with nice, upscale massagers with foot baths. I highly recommend anyone to check this place out! I'll be back!

I've gone here twice both time I got dipping powder, once with acrylics once with out. Had 2 different nail technicians and they both did AMAZING clean beautiful work. My nails lasted a very long time. No chipping or pealing. And I'm pretty rough with my hands. I highly recommend this salon!

I have been coming to this place maybe two months now! Super friendly staff, they love talking to their clients and I always have the best quality of nails. The talented lady who does my nails takes her time and always makes me happy with the final results. This has to be the best nail salon in Maine and I am not lying. Super clean and following all covid protocols, they clearly love what they do and take their jobs seriously. I am so happy my best friend showed me this place because I will never leave! 10/10 I highly recommend them!!!