Elite Nail Spa

+1 763-416-0800

9517 Blackoaks Ln N, Maple Grove, MN 55311 United States of America

Open Today: -

Quick Facts About Elite Nail Spa

Elite Nail Spa has several strengths that are evident in the comments provided. First, many customers rave about the quality of the nail services they receive. They consistently express satisfaction with their nails, noting that they are fantastic and well-done. This demonstrates that the spa has skilled technicians who are proficient in shaping, painting, and designing nails. One customer even mentions that Kena, a specific technician, is fabulous and has been doing their nails for years. This shows that the spa has experienced and talented staff members who consistently deliver high-quality results.

Another strength of Elite Nail Spa is the welcoming and friendly atmosphere. Multiple customers mention that the staff greets them by name and makes them feel at home. This indicates that the spa values customer service and strives to create a positive experience for each individual. Additionally, one customer mentions that the spa has a relaxing environment, with massage chairs that are wonderful. This suggests that Elite Nail Spa puts effort into creating a tranquil and serene atmosphere for their customers.

The spa also has strengths in terms of their customer loyalty and satisfaction. One customer states that they love getting their nails done at Elite Nail Spa and will always be a loyal customer. This level of loyalty demonstrates that the spa has successfully built a strong customer base who are satisfied with the services they receive. Another customer recommends Elite Nail Spa to everybody, further emphasizing the positive word-of-mouth reputation the spa enjoys.

However, it is important to also consider the weaknesses that are evident in the comments. One customer had a negative experience where their granddaughter's acrylic nails fell off after two weeks. When they brought this up to the spa, they were given reasons and excuses, such as the need for more frequent fills and the responsibility of the customer to return for repairs. This interaction left the customer feeling disappointed and led them to decide they will no longer go to Elite Nail Spa. This weakness highlights a potential issue with the spa's accountability and customer service. In this instance, the customer did not feel heard or valued, and they were dissatisfied with the resolution offered.

Another weakness mentioned in the comments is a negative incident involving racial comments made by staff members. One customer recounts how two nail technicians made racist comments in front of them and their 13-year-old child. This demonstrates that the spa has a lack of professionalism and tolerance within the workplace. Such behavior can lead to a hostile environment for customers and is a significant weakness that should be addressed and rectified.

Lastly, one customer mentions that the quality of the manicure received was not up to par compared to other competitors in the area. They note issues with cuticle and nail bed grooming, as well as the quality of the paint job. This weakness suggests that there may be inconsistency in the skill level of the technicians at Elite Nail Spa.

In conclusion, Elite Nail Spa has strengths in terms of the quality of their nail services, the welcoming atmosphere, and customer loyalty. However, weaknesses exist in their accountability and customer service, as well as issues related to professionalism and racial comments. As with any business, it is important for Elite Nail Spa to address and rectify these weaknesses in order to maintain a positive reputation and ensure customer satisfaction.

Best TL Reviews

I absolutely love getting my nails done here; they will always have my business. Each month I come in for a fill and pedicure and each time I am ecstatic with the results. Not only are my nails fantastic, but so are the staff! Kena always takes great care of me and is very detail oriented in shaping, painting, and designing my nails. The entire staff greets me by name and always makes me feel at home. I would recommend Elite Nails to everybody!

On September 17th I treated my daughter and 2 granddaughters to a visit to Elite. That visited cost me over $475.00.!!!!

My daughter and I have been using their services for years and never had an issue until today. With the passing of my son last fall, I take his 2 young daughters once a month for a weekend. Since I was having them this weekend I had plan our trip to getting our nails today. My 15 year old granddaughter did get acrylics put on last month and she told me they fell off after 2 weeks. So when we arrived today, they told me the following excuses to what happened. She needed a fill every 2 weeks, being a teenager-they are rougher on their nails and the final excuse was, she should of returned once they started coming off. I use to have acrylics and had a fill once a month. I informed them that my granddaughters live up north and I only see them once a month. They told me that there would be no refund for credit. I was extremely disappointed with the service today. I did treat my other granddaughter to a gel manicure and I had a simple manicure with no polish this time. Since I wasn't getting polish, she charged me $5.00 to remove the old gel polish. Never once did they feel bad about happened. As of today, I will no longer going to Elite for their services. I will be looking for a new place. My name is Nancy and I have never been treated like this before. Time to move on.

Kena has been doing my nails for years and she is fabulous! Elite Nail Spa is clean and has a very relaxing atmosphere. The massage chairs are wonderful and the luxury pedicure is worth every penny!

I have been going to Elite Nail Spa for over a year now and Kenna does an amazing job for my pedicures! She is so gentle and takes her time with me. I really enjoy the massages and I always enjoy our conversations! Thank you for always taking such good care of me!

My mom and I had luxury gel pedicures with Kena and Lily today. They gave us the best pedicures we’ve ever had! They took their time, a very spa like atmosphere, we didn’t feel rushed (45 minute pedicure and kept us for an hour and 15 minutes). It was our first time visiting Elite Nails and its now my favorite place! Thanks for your wonderful service!

***Update - after 3 days the gel manicure started to peel. Sadly, this place is just not worth it.***

The environment is very relaxing and fairly clean. However the quality of manicure is not up to par for competitors in the area. I have gone across the freeway at Le’s Nails for years and it was closed today so I tried something new. Sadly, this wasn’t worth it. My cuticles and nail beds were groomed at a mediocre level and the paint job is the level of my 8 y.o. Niece and her home kit!

Unprofessional and Raciest place!!

I went into Elite nails with my daughter. We were each getting a full set of acrylic nails and I also got a pedicure. The pedicure was great except for the fact my nail tech did my nails while standing next to my pedicure chair. I have been to this salon a few times in the past and had no issue. This time both my daughter and I were not happy with our nails.

I called to request a refund and she offered to fix them. We were unhappy with the nails and wanted to go somewhere else. She stated she spend a lot of time on them and couldn’t give me my money back. I then told her I spent a lot of money on these nails. It was a back and forth fight.

Not to mention there was a fight that broke out right in front of the door while we were there and 2 nails techs there said, and I quote” it’s always the blacks fighting”.

Are you kidding me! I am part black(I look Hispanic) but it’s besides the point. That raciest comment was made in front of my 13 year old child too. So unprofessional and disrespectful! I will not be back!

I went there today for a luxury pedicure and manicure, the staff were very friendly and polite, they didn't chat a lot with me and I'm happy about that because I like to just relax. Nails turned out amazing. There was however a small incident, which was by no means the company's fault and they handled it very well, even gave me a gift card for so much off my next visit, which they didn't have to but the thought was very nice. I definitely will be going back. Thanks Ann &Sarah.