Quick Facts About Silver Nails
Silver Nails place has both strengths and weaknesses based on the comments provided. It is important to consider all perspectives in order to have a comprehensive understanding of the salon.
One common complaint expressed by multiple customers is the high cost of services at Silver Nails. One commenter mentions that the cost was $35.00 more than their regular place. The additional charge can be seen as a weakness, as it makes the salon less affordable compared to other options. Another aspect that adds to the cost is the requirement to pay tips in cash. This may inconvenience customers who may not have cash on hand and have to use the salon's ATM, which charges a $2.50 fee. Charging a fee for ATM usage can be seen as a weakness, as it adds an unnecessary expense for customers.
Another weakness mentioned by a customer is the quality of the manicure. They claim that they could have done a better job themselves and that their 8-year-old granddaughter could have done a better job as well. This criticism of the salon's workmanship suggests that there may be a lack of attention to detail and skill in performing manicures. Additionally, the commenter describes the staff as rude, which is another perceived weakness.
On the other hand, positive comments highlight the strengths of Silver Nails place. One customer mentions that they have been using the salon for over three years and have never been disappointed. This positive long-term relationship suggests that the salon has consistently provided satisfactory services, indicating a strength in their ability to meet customer expectations. Another customer compliments a specific nail technician, Lan, stating that they are talented, patient, friendly, and have no comparison to other salons. This implies that Silver Nails has skilled and personable staff members, which is a strength.
A common strength mentioned by several customers is the minimal or no wait time at Silver Nails. This suggests that the salon efficiently manages its appointments and does not keep customers waiting for extended periods. Efficient appointment management is a positive attribute as customers value their time and appreciate punctuality.
Some positive comments highlight the salon's cleanliness and comfortable atmosphere. A customer mentions feeling comfortable in the salon and looking forward to their care. Cleanliness and a welcoming environment are essential strengths that contribute to the overall experience and satisfaction of customers.
However, there is also a significant weakness mentioned in the comments regarding customer service. One customer describes a decline in service quality over time, with increased waiting times and appointment mix-ups. They express disappointment and sadness over this change, suggesting that the salon may not prioritize excellent customer service. Another customer shares a negative experience of being treated unprofessionally by the staff, including being judged based on their ability to afford certain services. Unprofessional behavior and lack of customer care are significant weaknesses that can drive customers away.
Lastly, a customer criticizes the salon's method of removing acrylic nails. They describe a painful and damaging experience where the nails were ripped off without warning or proper care. This indicates a weakness in the salon's technique and lack of attention to customer comfort and safety.
In summary, Silver Nails place has strengths such as efficient appointment management, talented technicians, and a comfortable atmosphere. However, it also has weaknesses that include high costs, a decline in customer service quality over time, unprofessional behavior, and a potentially painful removal process for acrylic nails. It is essential for the salon to address these weaknesses and improve upon them to retain and attract customers.
Best TL Reviews
I should have gone to my regular place but needed it done asap. The cost was 35.00 dollars more, and tip has to be cash, so you use their ATM, and you get charged 2.50 to use it!!! I could have done my manicure better myself. Worst place ever. Never again.. My 8 yr old granddaughter could have done a better job . And rude!!!
Work done well and lasts. Little or on wait time. Have been using Silver Nails for over 3 years and never been disappointed!
Lan is amazing! Very patient and friendly, plus very talented too! I am doing my nails for a long time, tried all the places around, but nothing compares to this! Thank you , Lan
I followed the owner from a prior business. I was really impressed with the service he provided. I was very happy and had been going to Silver Nails for a long time. They began to take advantage of my good nature making me wait anywhere from 30 minutes to an hour when I always had an appt. Several times I made an appt with Bryan and was stuck with his wife. The last time I called on a Saturday I spoke with the Bryan. I made an appt with him for Sunday. When I showed up he wasn't there. His wife said he went out of town and that she'd be with me soon. I walked out and never went back. I'm really disappointed and sad about it. It was by far the best nail salon I've been to. The customer service is terrible.
Never going back there again. Walked in and everyone gave me a dirty look . Told me where to sit and the water was scalding hot and I told them that and they did nothing about it. When I asked to have gel the lady looked at me and asked if I could afford it. Not once did the manicurist ever say a word to me the whole time besides that and made me feel very uncomfortable. Very unprofessional and they only except tips in cash which is very rare.
Really nice salon. I ways feel comfortable and they are clean. I can always get a convenient appointment and look forward to their care!
Great pedicure, really took time and gave me a great massage. Feet look great
This was the worst nail experience I’ve had. I’ve had acrylic nails done 3 times in my life. The first two times I’ve had them taken off at other salons, the nail techs soak them in acetone and then use the drill to drill them off, then file down. This place HURT my nails so bad I wanted to cry. They don’t soak the nails off like others, they take a fake nail tip and dig under the acrylic and rip it off. No soaking, no warning, just ripped. Caused all my nails to break so badly. It was so painful. Never again!
Silver Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Payments
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Checks
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Debit cards
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Credit cards
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
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| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 05:00 PM |
| Sunday | 10:00 AM - 03:00 PM |
How to go there
Location
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