Quick Facts About Liz Nails & Spa
Liz Nails & Spa has both strengths and weaknesses based on the comments provided.
One of the main weaknesses highlighted in the comments is poor customer service and organization. Multiple customers complained about long wait times, even with appointments scheduled. Customers mentioned waiting for over an hour, being asked to come back the next day, and spending excessive amounts of time at the salon. This indicates a lack of efficient scheduling and time management on the part of the staff. Additionally, customers were disappointed with the rushed service, resulting in a poor job on their nails and burned fingers. The lack of sincere apologies or discounts further aggravated the negative experience for customers.
Another weakness mentioned was the attitude of the staff. A few customers described instances where they were treated rudely or felt disrespected. One customer was asked in a rude manner about their choice of nail color, and another customer was hung up on when inquiring about appointment availability. These instances indicate a lack of professionalism and proper customer service skills among the staff.
The cleanliness and hygiene of the salon were also criticized in the comments. Customers mentioned cluttered stations, dirty areas, and cotton balls on the floor. Maintaining a clean and sanitary environment is crucial in a nail salon, particularly during the COVID-19 pandemic. The negative comments regarding cleanliness raise concerns about the overall hygiene standards at Liz Nails & Spa.
On the other hand, there were also positive comments highlighting the strengths of Liz Nails & Spa. One customer mentioned the great customer service they received, along with the very sanitary facility. This indicates that there are staff members who provide good service and pay attention to maintaining a clean environment. The comment about COVID-19 precautions implies that the salon takes the necessary steps to ensure the safety and well-being of their customers during the pandemic.
Additionally, some customers praised the talent and skill of the technicians at Liz Nails & Spa. One comment mentioned that the techs were quite talented, and another customer stated that they have never walked away with a bad manicure. These positive remarks indicate that there are skilled technicians at the salon who can deliver high-quality nail services.
The comment mentioning the loyal customer who has been going to Liz Nails & Spa for seven years indicates that there are clients who have had positive experiences and continue to support the business. This suggests that the salon has built a certain level of trust and satisfaction with some of its customers.
Lastly, the comment about the salon having a wide variety of colors to choose from and being recommended by customers for their excellent services highlights the potential strengths in terms of selection and customer satisfaction.
In conclusion, based on the comments provided, Liz Nails & Spa has several areas of weakness including poor customer service, long wait times, rushed service, disrespectful staff, and cleanliness issues. However, there are also strengths such as good customer service from some staff members, talented technicians, a loyal customer base, a sanitary facility with COVID-19 precautions, and a wide variety of nail colors to choose from. Improving the weaknesses would be crucial for Liz Nails & Spa to ensure better customer experiences and maintain a positive reputation.
Best TL Reviews
Had an appointment at 4:15 did not start service until 5:15 (hour wait with appointment). Did half of my nails fast too fast poor job because they were rushed and burned my finger. Then was told to wait again for about 10 minutes until they had an opening again for my pedicure that I had now waited 90 minutes for with an appointment. The lady did a good job but rushed as well and left immediately after my nails were done (guess everyone there gets to leave whenever they feel). Then when i was done I was told to wait AGAIN. I sat there for another 30 minutes waiting for them to finish my nails. I was there 4 hours even with an appointment for a service that should take at max 90 minutes. Nail design was rushed and they shoed me away as soon as they could and did not give any discount or sincere apologies for there terrible organization, scheduling, and overall poor customer service.
I had an appointment scheduled and waited over an hour and never was seen. Once someone asked my name and appt time. They eventually asked me to come back the next day at 9 am (major storm coming so surely that appt wouldn’t have stood). I understand that they were extremely busy, but several other customers came in after me and were seen.
I went today and got a simple pedicure and manicure. It's looks like my daughter did it a week ago. The woman doing it was obviously having a bad day and in a rush. I spent $72 and will never again.
Because of a knee injury, I'm unable to trim my toe nails myself, so I go to Liz Nails. No complaints, in fact... great customer service, very sanitary facility, especially having Covid-19 Precautions in place.
I need 1 nail fixed. Just chipped polish taken off and reapplied. When I got there and asked if they I get my nails done there, I told them no and was asked, very rudely by a young woman, whom I believe was a manager, “then how do you know what color you want?” I said I knew the color and was told that every salon was different and good luck finding the color. I stayed because I just needed the nail fixed for the long weekend. I waited about 10 minutes after finding the color and the guy who fixed my nail was more concerned about about his phone than doing my nail. The salon was cluttered and had cotton balls on the floor at several stations. The station I was at was dirty. I didn’t get a thank you or anything when I was done. I will never go back here.
I hate to write this but…. I take my elderly mom here. She loves it! However, due to schedules it’s best if she can get an appointment around 3 or 4. I’ve been trying for weeks. Evidently the entire business closes down so they can pick up there kids from school. When I asked if this was long term, and if I should find an alternate place, they hung up on me.
0/5. I made an appointment for gel manis and gel pedicures for a friend and I. And we waited three hours before we got serviced and they kept acting like they were going to help us but they just would do one thing for us then disappear and we didn’t receive any help from any employees. The owner was very disrespectful when I asked her the proper way to make a appointment bc I thought I did something wrong and she blamed me for making an appointment and talking to a male employee because he didnt know what he was doing and he was her husband. Sorry no excuse when you run a business for 10years. And if you can take general appointments without mentioning a certain nail stylist do not go here. They over book and don’t know how to time manage appropriately
I have been a faithful client of Joanne's for seven years. Tucked in the Golden Gate plaza this little shop is packed. I went to Vivienne for a year and then switched to Jo because she liked doing the designs I would scheme up for my manis.
This family owned and operated business is by far the best in this area. They have extremely reasonable prices and all of the techs are quite talented.
I'm also impressed by the fact that they remember your name right after your first visit! It's a nice personal touch, in my opinion.
They have a ton of colors to choose from and I have never walked away with a bad mani.
I always recommend this business when someone compliments my nails simply because they're the best!
Liz Nails & Spa Info
Amenities
Accessibility
-
Wheelchair accessible entrance
-
Wheelchair accessible parking lot
Planning
-
Appointments recommended
Today
Opening Hours
| Monday | 10:00 AM - 08:00 PM |
|---|---|
| Tuesday | 10:00 AM - 08:00 PM |
| Wednesday | 10:00 AM - 08:00 PM |
| Thursday | 10:00 AM - 08:00 PM |
| Friday | 10:00 AM - 08:00 PM |
| Saturday | 09:00 AM - 06:00 PM |
| Sunday | Closed |
How to go there
Location
Places
Other Places
13. The Beauty