Winston's nail & facial lounge

+1 561-429-3142

215 S Olive Ave Suite 100, West Palm Beach, FL 33401 United States of America

Open Today: -

Quick Facts About Winston's nail & facial lounge

Winston's Nail & Facial Lounge has received a mix of positive and negative comments, providing insights into the strengths and weaknesses of the establishment. In this analysis, we will examine these comments and discuss the various aspects that contribute to the overall customer experience at Winston's.

Starting with the positive feedback, many customers praised the punctuality and professionalism of the staff. One customer mentioned that they made an afternoon appointment and the salon was ready for them early, which demonstrates efficient time management and organization on the part of the staff. Additionally, the attentive and friendly nature of the staff was highlighted multiple times, with customers mentioning that they felt pampered and had fun interacting with the staff. This shows that Winston's has a welcoming atmosphere, where customers feel comfortable and valued.

The provision of complimentary wine was another strength noted by customers. Offering a glass of wine can enhance the relaxation experience and create a more luxurious ambiance. It adds an extra touch of indulgence and demonstrates a commitment to customer satisfaction. Furthermore, a customer mentioned that the salon provided a straw for her husband when his hands were unavailable during the manicure. This attention to detail and thoughtfulness towards the customer's comfort is commendable.

Customers also appreciated the cleanliness of the salon. A positive comment mentioned that the salon was super clean and smelled good, and another customer mentioned that Winston's was clean and beautiful. Maintaining a clean and sanitized environment is crucial for any nail and facial lounge, as it ensures a safe and comfortable experience for customers. This positive feedback suggests that Winston's prioritizes cleanliness, which is a significant strength for the establishment.

Another strength mentioned by a customer was the ability to accommodate their needs and provide quality service. The comment mentioned that the customer was able to be squeezed in and was pleased with the customer service and the quality of the service received. This flexibility and attention to customer needs is important for attracting and retaining customers.

Moving on to the negative feedback, one customer expressed dissatisfaction with their manicure. They mentioned that their cuticles were not cut and that they felt rushed during the service. This comment highlights a potential weakness in the attention to detail and thoroughness of the manicure service provided at Winston's. The customer also mentioned that they did not receive any lotion or massage during the service. This suggests that the salon may not provide a comprehensive and relaxing experience for all customers, potentially affecting their overall satisfaction.

Another negative comment criticized the quality of the products used. The customer mentioned that they received a topcoat that can be bought for a dollar at a drugstore, but were told it was an expensive topcoat. This raises concerns about the salon's integrity and honesty in using high-quality products. This weakness can significantly impact customer trust and satisfaction.

The strengths of Winston's Nail & Facial Lounge, as identified through the comments, include punctuality, professionalism, attentiveness of the staff, provision of complimentary wine, cleanliness, accommodation of customer needs, and quality service. These aspects contribute positively to the overall customer experience. However, there are also weaknesses noted, such as potential flaws in the manicure service, lack of attention to detail, and concerns about the quality of products used. These weaknesses should be addressed to ensure a consistent and high-quality experience for all customers.

Best TL Reviews

We made an afternoon appointment and they were ready for us early. Both my husband and I received pedicures followed by a manicure. It was very relaxing. We were offered wine which my husband gladly accepted. They even gave him a straw when his hands were unavailable during the manicure. (Karen with a K, you rock!)

We had such fun with the staff and other clients! It really made the day. We will definitely return on our next trip to WPB! ❤️

Had a girls day of pampering and definitely felt pampered! The staff was very attentive and did a great job! And we were given a glass of wine to really relax us! Will definitely be back when I’m next in west palm.

Not a professional manicure ,didn't cut my quticles they used wet and wild top and told me it was a expensive topcoat, you can buy that for a dollar at cvs. After all that it cost me 29 dollars for absolutely nothing. Will never go back

Our Escape Room is a few doors down from Winston's and have never been able to get my nails done there. Finally, today I was able to be squeezed in and am So glad I was! This place is fabulous! Clean, beautiful and the staff is so nice! I loved my nails, and I can't wait to send my daughter for her nails and toes. I will be back next week for a pedicure and I found my NEW PLACE!!! Thank you guys for being so accommodating and giving great customer service and quality service!!!

I pass by this place every day and wanted to give it a try! I got the fastest and painless lip wax I’ve ever had, and I also got a gel mani that I LOVE. I showed them a reference photo and they “Nailed it.”

Their prices are tough to beat too, and I will definitely be coming back!

In my experience which was only one manicure, I had no cuticle cutting or lotion/massage and felt rushed. People were nice.

Probably 6/10 rating for manicure.

I’m so happy I found this salon I had a facial and waxing and they did an amazing job.the salon was very clean and smells so good. They offered me wine. I’ll be back..

I had the best facial and manicure pedicure. The salon was super clean and they offers wine . I’ll be back .