Quick Facts About New York Nails & Spa
New York Nails & Spa has several strengths that make it a popular choice among customers. Firstly, the salon welcomes walk-ins, allowing customers to have their nails and spa services done without needing to make an appointment in advance. This flexibility is appreciated by busy individuals who may not have the time to schedule appointments.
Another strength is the friendly service provided by the staff. Customers mention the warm and welcoming atmosphere created by the employees, making the overall experience enjoyable and comfortable. Additionally, the employees speak English fluently, which helps facilitate communication and ensures that customers' needs and preferences are accurately understood.
Customers also appreciate the fast service provided by New York Nails & Spa. Quick service is crucial for individuals with busy schedules, as it allows them to receive their desired treatments efficiently and not waste unnecessary time waiting. Furthermore, the salon is reasonably priced, although it is noted to be on the higher end. Despite this, customers still find the services to be worth the cost.
The location of New York Nails & Spa is mentioned as a strength, particularly for those residing in south Buffalo. The salon's prime location makes it easily accessible for customers in that area, eliminating the hassle of long travel times or finding parking spaces. Speaking of parking, the salon offers a huge parking lot that is free for customers to use. This convenience is valued by customers who appreciate the abundance of parking spaces available.
The salon's versatility is another strength highlighted by customers. The staff is willing to recreate any nail design based on a picture shown on a customer's phone, demonstrating their adaptability and commitment to satisfying clients. This level of customization allows customers to have their desired nail designs and ensures their preferences are met.
Customers also praise specific staff members, such as Julie, for their exceptional service. Julie is described as a sweetheart who does a fantastic job with pedicures and other services. The positive feedback about Julie further adds to the salon's strengths and demonstrates the proficiency and expertise of the staff members.
Additionally, the salon receives praise for providing excellent eyebrow services, showcasing their ability to cater to various beauty needs. Customers appreciate that New York Nails & Spa offers services for nails, feet, and eyebrows all in one place, making it a convenient option for those looking for multiple treatments in a single visit.
While New York Nails & Spa has several strengths, there are also some weaknesses that have been mentioned by customers. One of the negative reviews highlights the negative experiences of a customer who felt dissatisfied with the service provided. The customer states that there was only one woman working, leading to excessive waiting times and a rushed service. The customer also claims that the salon owner had her underage daughter finish the work, which made them uncomfortable. Additionally, the customer states that the prices kept changing and the nails were not done to their satisfaction.
In response to this negative review, another customer disputes the claims made and defends the salon. They argue that the prices did not change but that the customer may have asked several questions, causing confusion. They also state that the underage daughter was not working illegally. This exchange raises concerns about the consistency and professionalism of the salon's service.
Another negative comment highlights a negative experience in which acrylic nails were removed in a rough manner, resulting in damage to the customer's nails. This incident raises concerns about the skill and technique of the staff members performing the service. The customer expresses disappointment at having to fix their nails themselves after paying for professional removal services.
In conclusion, New York Nails & Spa has several strengths, including its welcoming atmosphere, friendly service, fast service, reasonable pricing, prime location, ample parking, versatility in recreating designs, and the proficiency of certain staff members. However, the salon is not without weaknesses, as some customers have reported issues with the service, including prolonged waiting times, rushed service, changing prices, and subpar nail care. These weaknesses indicate areas where New York Nails & Spa could improve to enhance customer satisfaction.
Best TL Reviews
Walk ins welcome
Friendly service
Speaks English fluently
Fast service
Reasonably priced but on the high end
Location prime if you live in south Buffalo.
Huge parking lot and it's FREE!
Will do anything even if it's based off a picture on your phone lol ???? love that.
Julie is a sweetheart and does a very nice job and the pedis are amazing ????
Absolutely love going here!!!
Dec 27 these nails are still on lasted over a month !
She does such a good job on your brows too a great all in one feet nails and brows!
I called ahead and asked if they would be able to take me. I got there a couple minutes late but I called so they knew what was going on. Julie was ready to go! Julie was so friendly, polite, and professional! She engaged me in conversation and listened. The aura of the business was so calming. I needed a me day to pick myself up and out of the blues and Julie provided just that! I got acrylic nails with gel polish ( 5 fingers had free hand designs) and I also got my eyebrows done. Julie Le did a phenomenal job on both. My eyebrows are kind of awkward so I usually end up with a slight difference between the two. However, Julie got them perfect!! I needed a lift me up and I left more uplifted than I was even hoping for!! I am definitely returning here!! Next on my list is a pedicure!! I would highly recommend this business and Julie!!!
I had ingrown toenail couldn’t get an appointment with a Dr. Anywhere for at least 4-8 wks. She took great care of me not to mention saved me at least 1500 dollars!!!! Highly recommended. My pain is totally gone????
Went to get my nails and a pedicure done for my wedding she did a amazing job would definitely recommend this place for your special day
This is the worst place I've ever been to. There was only one woman working so she left my feet soaking for almost an hour while she waited on other people. She also tried having her twelve year old daughter finish the work and was visibly annoyed when I expressed my discomfort with this. She was also in such a rush that she sprayed water all over the floor and soaked my bag. When it came time to do my nails, she kept changing the prices on me and when I asked her to explain she became very angry and started shouting. My nails were also too long and uneven when she finished but I was too upset to say anything else. This was the most unprofessional salon I've ever gone to.
REPLY TO INACCURATE COMMENT BELOW :
Since I am unable to reply to the retort made after my review, I am revising this review. I did not change my mind several times, she changed the prices several times. I asked several questions, yes, because she was unclear about the prices. I was very clear about what I wanted, she kept insisting she didn't understand me and kept trying to add additional charges to what I asked for. Perhaps if I had not been kept waiting for so long, she might have remembered what I'd asked for to begin with. I will be placing a call to child labor as well, since her underage daughter is working there illegally.
My daughter Maggie and myself go see Julie a few times a year. Always kind. Perfect pedicures. Always leave feeling wonderful.
Asked for my acrylic nails to be removed. She started off rude and began cutting off the acrylics aggressively. Tore off part of my pinky nail. Paid $25 to get my acrylic nails removed and a manicure. This is the end result. Went home to cut my nails evenly and file down.
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New York Nails & Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Payments
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Debit cards
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Credit cards
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
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| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | 10:00 AM - 05:00 PM |
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15. Shear Pawfection