Leigh Mason Salon

+1 636-978-3150

854 Bryan Rd, O'Fallon, MO 63366 United States of America

Open Today: -

Quick Facts About Leigh Mason Salon

Leigh Mason Salon has received both positive and negative comments from customers. In order to assess the strengths and weaknesses of the salon, we will analyze each comment and extract relevant information.

One recurring issue mentioned by multiple customers is the quality of the haircuts. One customer mentioned that their stylist, Jamie, cut thick layers in their bangs and long hair, resulting in a hairstyle that would take a year to grow out. Another comment noted that the hair cut received was uneven and the stylist did not verify the satisfaction with the cut. These comments highlight a weakness in the salon's hair cutting services.

On the other hand, a positive comment mentioned that Lindsey's work is beyond perfection and praised her listening skills and attention to detail. This indicates a strength in the salon's ability to deliver high-quality hair coloring services.

Customer service is another aspect that customers have commented on. One customer mentioned that their stylist, Jessica, was professional, humble, and made them feel comfortable. Another comment praised the front desk staff for being polite and professional. These positive comments reflect a strength in the salon's customer service.

However, there were also negative comments regarding customer service. One customer mentioned that their stylist did not ask important questions about their haircut preferences and did not listen to their requests. Another comment mentioned that the stylist walked the customer to the front desk without saying a word, and the front desk staff did not attempt to book another appointment. These comments suggest a weakness in the salon's customer service.

Cleanliness is another aspect that customers have mentioned. One customer commented that the salon was dirty, with hair dryers having old hair stuck to them. This indicates a weakness in the salon's cleanliness standards.

In terms of individual stylists, multiple positive comments were made about specific stylists such as Lindsey, Brooke, and Madison Anton. These comments highlight their skills and the satisfaction of customers who visited them. This indicates a strength in the salon's ability to hire and retain talented stylists.

Overall, the strengths of Leigh Mason Salon appear to be its high-quality hair coloring services, talented stylists like Lindsey, Brooke, and Madison Anton, and positive customer service experiences with specific stylists like Jessica. However, weaknesses in the salon include uneven haircuts, failure to ask important questions or listen to customer preferences, cleanliness issues, and lapses in general customer service. These areas could be improved to enhance the overall experience at the salon.

Best TL Reviews

I have been here 4 times. Same stylist, Jamie. She cut thick layer's in my bangs and long hair! It'll take a yr for this to

grow out. Horrible place. No one called me back

Salon was dirty. Hair dryers had old hair stuck to the back vents. The stylist carried on conversations with her co workers and their clients instead of her own client. Color was done well. Hair cut was not the best, uneven cut and did not verify satisfaction with the cut. When leaving, the stylist walked me to the front to pay and left without saying a word. Front desk didn't even attempt to book another appointment. Will not return.

A professional staff who really know their stuff. I was a little nervous going in the first time because the owner, Jessica, was to be my stylist and she is one of the more well known stylists in the city. Boy she did not disappoint. I had never been to a high end salon like hers before but she was quite humble, made me feel comfortable, and was very knowledgeable. I was in the hands of a master. I told her a few things about what I wanted and she took off from there. I was very pleased with the result. My hair looked fantastic and I felt confident when I stepped out.

Thank you!

I went to this place to get a haircut and some color. My first impression was good since the front desk people were very polite and professional. I scheduled my appointment with an elite hairstylist and the first question I expected her to ask was, when was the last time you got a haircut? (Important and typical question most professional hairstylist ask) Well, that was something she never asked. I tried to start a conversation with her and tell her twice when was the last time I got a haircut but she immediately cut me off. She asked what I wanted to do with my hair, I told her a haircut and some color before I could say anything else she cut off the conversation again. I showed her a picture of exactly what I wanted to do with my hair and got nothing of that. The way she put the color on my hair or highlights were not even close to what I showed her. For my haircut, I asked for layers but she never asked how many layers? Or how long I wanted the shortest layer? I pay over $180 including a discount for first time customers. Definitely not worth it and a waste of my time and money. On top of that I had to deal with the cigarette smell from her smoking for the last portion of the appointment. I picked an elite hairstylist expecting her to know what she was doing but she was obviously not in a mud to do her job or she didn’t care about was she was doing. It was a very disappointing experience, now I have to find a different place to go get my hair fix.

Lindseys work is beyond perfection. I had my hair colored about a week ago and I didn't think my hair was capable of looking so good. I'm always pleased with her work. On top of that she is such a sweetheart and she listens to what you want. Very detail oriented. There is no doubt in my mind if she worked in Hollywood, the A- list stars would scoop her right up. Go see Lindsey, you won't be disappointed!

I moved to O'Fallon from another state two years ago. I was nervous about finding a new hair salon. But once I found Brooke at Leigh Mason everything was great. Brooke is the best ever. My color is better than I ever could imagine! Plus Brooke is so fun and just a beautiful person inside and out.

Always great service from my stylist Madison Anton, I definitely recommend her to everyone I know.

I visit this salon every 2 weeks to see Allie L. for a shellac manicure! She does a terrific job. But as a hair stylist she is simply fabulous from what I can see! All the stylists seem to stay busy with all their repeat customers, which is the mark of a successful salon. The only reason I don't get my hair done there is my niece is a hairstylist who gives me a generous family discount! Otherwise this is where I would go! You can't go wrong with choosing this salon!